samsung ue55nu7021k backlights working but blank screen

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • vinceroger69
    Badcaps Legend
    • Mar 2012
    • 6714
    • uk

    #21
    Re: samsung ue55nu7021k backlights working but blank screen

    try whats suggested in post 19 a factory reset may solve the issues your having

    Comment

    • Yoda79
      Senior Member
      • Dec 2021
      • 56
      • United Kingdom

      #22
      Re: samsung ue55nu7021k backlights working but blank screen

      Originally posted by lotas
      If you reset via the "factory reset" service menu, you will get the TV as if it were from a store.
      https://www.wikihow.com/Reset-a-Samsung-TV

      Method 5
      So managed to get to the menu with the info settings mute power buttons. I have attached a photo of the menu, it says failure, does that indicate what the fault is? The factory reset isn't in the main menu but within the first option section, as per photo. Should I proceed with the factory reset?
      Attached Files

      Comment

      • vinceroger69
        Badcaps Legend
        • Mar 2012
        • 6714
        • uk

        #23
        Re: samsung ue55nu7021k backlights working but blank screen

        i would wait and see what lotas suggests

        Comment

        • Yoda79
          Senior Member
          • Dec 2021
          • 56
          • United Kingdom

          #24
          Re: samsung ue55nu7021k backlights working but blank screen

          Originally posted by vinceroger69
          i would wait and see what lotas suggests
          Yeah same here, was tempted to just do it but lets see what the experts say! Eagerly awaiting!

          Comment

          • vinceroger69
            Badcaps Legend
            • Mar 2012
            • 6714
            • uk

            #25
            Re: samsung ue55nu7021k backlights working but blank screen

            hopefully someone will have seen that failure screen before as i have not, i am still learning about firmware and software issues.
            Last edited by vinceroger69; 12-06-2021, 11:16 AM.

            Comment

            • Yoda79
              Senior Member
              • Dec 2021
              • 56
              • United Kingdom

              #26
              Re: samsung ue55nu7021k backlights working but blank screen

              Originally posted by vinceroger69
              hopefully someone will have seen that failure screen before as i have not, i am still learning about firmware and software issues.
              Sorry didn't mean to suggest you're not an expert, to me you are, just that I have no idea! It was a low end tv, but still £400 and expected to last longer than 2.5 years!

              Comment

              • vinceroger69
                Badcaps Legend
                • Mar 2012
                • 6714
                • uk

                #27
                Re: samsung ue55nu7021k backlights working but blank screen

                Trust me im no expert ive learnt all i know from this site and youtube i repair things as a hobby mainly just for myself and family members. we never stop learning.
                i have recenty collected a Samsung UE48H6400AW 3d smart tv of a free site it needs new backlight strips just waiting for delivery from china which has been 3 weeks now if tv is ok after i may keep it myself,

                Comment

                • lotas
                  Badcaps Legend
                  • Jan 2016
                  • 4616
                  • Russia

                  #28
                  Re: samsung ue55nu7021k backlights working but blank screen

                  Yes, it can be located under the menu Only in no case should you change the parameters in this service menu, if you don’t know what for what, the changes can turn the TV into a brick (replacing the motherboard) if EMMc is alive, then the reset will go well if bad, then you can hang on the "SAMSUNG" screensaver, then how lucky you are.

                  Comment

                  • vinceroger69
                    Badcaps Legend
                    • Mar 2012
                    • 6714
                    • uk

                    #29
                    Re: samsung ue55nu7021k backlights working but blank screen

                    so would you still suggest to do a factory reset?

                    Comment

                    • lotas
                      Badcaps Legend
                      • Jan 2016
                      • 4616
                      • Russia

                      #30
                      Re: samsung ue55nu7021k backlights working but blank screen

                      Well, there are no more options, at your own peril and risk, one way or another, the TV does not work properly.

                      Comment

                      • Yoda79
                        Senior Member
                        • Dec 2021
                        • 56
                        • United Kingdom

                        #31
                        Re: samsung ue55nu7021k backlights working but blank screen

                        Originally posted by lotas
                        Yes, it can be located under the menu Only in no case should you change the parameters in this service menu, if you don't know what for what, the changes can turn the TV into a brick (replacing the motherboard) if EMMc is alive, then the reset will go well if bad, then you can hang on the "SAMSUNG" screensaver, then how lucky you are.
                        So just did this, and it seemed to turn off and go into standby mode. Turned the tv on and it came up with the Samsung screen then went blank and back to the No signal screen but not coded correctly?

                        Comment

                        • vinceroger69
                          Badcaps Legend
                          • Mar 2012
                          • 6714
                          • uk

                          #32
                          Re: samsung ue55nu7021k backlights working but blank screen

                          seems a common issue just googled the error on no signal screen https://eu.community.samsung.com/t5/...l/td-p/2307700

                          Comment

                          • Yoda79
                            Senior Member
                            • Dec 2021
                            • 56
                            • United Kingdom

                            #33
                            Re: samsung ue55nu7021k backlights working but blank screen

                            so, just tried a few things. I can't use the source button on the remote but can change with the buttons on the screen. But like before no sound and it says its optimising the video
                            Attached Files

                            Comment

                            • Yoda79
                              Senior Member
                              • Dec 2021
                              • 56
                              • United Kingdom

                              #34
                              Re: samsung ue55nu7021k backlights working but blank screen

                              Originally posted by vinceroger69
                              seems a common issue just googled the error on no signal screen https://eu.community.samsung.com/t5/...l/td-p/2307700
                              Clever, you googled the error message! That one you shared doesn't seem to have a fix ...

                              Comment

                              • vinceroger69
                                Badcaps Legend
                                • Mar 2012
                                • 6714
                                • uk

                                #35
                                Re: samsung ue55nu7021k backlights working but blank screen

                                not sure if you can re programe the eemc etc on these sets if a replacent mainboard is cheap maybe its worth going down that route will need a picture of your mainboard thats used in your tv plus on the metal tv chassis should be a white sticker with the lcd panel type.

                                Comment

                                • vinceroger69
                                  Badcaps Legend
                                  • Mar 2012
                                  • 6714
                                  • uk

                                  #36
                                  Re: samsung ue55nu7021k backlights working but blank screen

                                  Originally posted by Yoda79
                                  Clever, you googled the error message! That one you shared doesn't seem to have a fix ...
                                  no none seem too have a fix all the ones i have been reading says replace mainboard

                                  Comment

                                  • Yoda79
                                    Senior Member
                                    • Dec 2021
                                    • 56
                                    • United Kingdom

                                    #37
                                    Re: samsung ue55nu7021k backlights working but blank screen

                                    Originally posted by vinceroger69
                                    no none seem too have a fix all the ones i have been reading says replace mainboard
                                    Just tried a fix on the link you shared, one where you reset the apps. That too, no joy. Still getting the same thing. Interestingly I get the SID_No_Signal something and sometimes it displays properly, saying No Signal.

                                    Comment

                                    • lotas
                                      Badcaps Legend
                                      • Jan 2016
                                      • 4616
                                      • Russia

                                      #38
                                      Re: samsung ue55nu7021k backlights working but blank screen

                                      Try to update via USB with version 1320.4
                                      https://www.samsung.com/ie/support/m...E55NU7021KXXU/

                                      Comment

                                      • Yoda79
                                        Senior Member
                                        • Dec 2021
                                        • 56
                                        • United Kingdom

                                        #39
                                        Re: samsung ue55nu7021k backlights working but blank screen

                                        Originally posted by lotas
                                        Try to update via USB with version 1320.4
                                        https://www.samsung.com/ie/support/m...E55NU7021KXXU/
                                        Ok so followed all of those steps but when I click on update now, it doesn't give me the option to use USB? Anyway just thinks a bit and then goes back to the No Signal screen. I check the version and it say 1310. Any idea how else I can update via the USB?

                                        Comment

                                        • lotas
                                          Badcaps Legend
                                          • Jan 2016
                                          • 4616
                                          • Russia

                                          #40
                                          Re: samsung ue55nu7021k backlights working but blank screen

                                          You have correctly formatted (FAT32) and unpacked the files for updating, try other USB flash drives and insert them into other slots.
                                          Attached Files

                                          Comment

                                          Related Topics

                                          Collapse

                                          • dicky96
                                            HP Elitebook Screen blank - backlights but no image
                                            by dicky96
                                            Hi guys
                                            I'm trying to fix this laptop screen

                                            Basically the owner is a computer shop and they brought it to me with two screens. They said the repair shop they use could not fix it, so I thought i would try to see if I am better than their current repairer!

                                            OK so I have the original screen which works but has lines across the bottom quarter of the screen

                                            I have the replacement screen, which they fitted and it worked. They then put the laptop on one side for a couple of weeks until they found a buyer. When they showed it to the buyer, the screen would...
                                            04-28-2021, 07:30 AM
                                          • mrtek
                                            Samsung UN65js8500F, no sound, blank screen and T-Con board with one LED on
                                            by mrtek
                                            Hi I am new to this kind of repairs but I want to learn..I have a Samsung UN65JS8500F. the TV used to work and I tried to fix darker areas in the middle only ( img 1,2,3). I thought the led strip were bad..not the case. I did not research in advance what kind and where the LED were located. In this model they are located vertically on right and left side. Took the TV apart and put it back together. Now the tv shows no welcome screen and no sound is available thru the speakers. ..just a black screen..Backlight LED do turn on...also noticed a 5 blink code , not sure if that was there before. I can...
                                            11-26-2024, 09:58 AM
                                          • Bloopeta
                                            Samsung UE55JU6800K No Picture
                                            by Bloopeta
                                            Samsung UE55JU6800K with no image on screen.

                                            I have had this TV many years without fault, however aprox 6 months ago I fitted a new set of backlights as some of the lens caps had fallen off.

                                            Was working fine, until 3 days ago, when watching TV the screen just went blank (still illuminated)
                                            I turned the TV off and left it around 12 hours, and when turned it on again it seemed to work perfectly again. After around 45 mins the screen went blank again.
                                            Left it off overnight and turned it on, and the Smart TV logo came on as normal, then screen went blank.
                                            ...
                                            05-03-2024, 10:42 AM
                                          • bohaboha
                                            Samsung UE70TU6905 BACKLIGHTS AND SOUND ON NO PICTURES BUT SCREEN NOT DARK
                                            by bohaboha
                                            Hi it looks like everything works don't know where to test except the 390v in the 2 capacitor in the hot side of the power supply and the weird 180v in the diodes in the cold side that should be discharged it is writin on the circuit no more you can read what is written on the circuit quite srrange color mixiing yellow and white
                                            anyhow i couldn't t read anything else
                                            the backlight is on strong and the screen does not get dark or very dark but no pictures
                                            the mainborad feels a bit hott on the black part i test it to 52 degree's against 34 to 40 on the rest of it
                                            ...
                                            01-02-2025, 08:04 PM
                                          • 4thommo
                                            JVC-32C675 Backlights on but blank screen
                                            by 4thommo
                                            Hi all,i have this problem and so far I have visually checked the main board and flashed the main board with the files in the first picture. The flash seemed to go ok,first the front red LED flashed quickly and then slowed up before the TV turned itself off and on but it is still the same. I see there are exact matching main boards available but I don't want to commit to that incase it's something else. Any help would be greatly appreciated.
                                            PSU 17IPS62
                                            MB 17MB110P
                                            Panel VES315WNDS-2D-N14
                                            08-04-2025, 07:42 AM
                                          • Loading...
                                          • No more items.
                                          Working...