Hello everyone,
We have been seeing an increasingly large amount of requests to fix the main board for these guys along with the one connect box. Below are going to be the two different cycling problems these TV's experience and an explanation on how to differentiate the cycling caused by a bad main board and by a bad one connect.
Scenario 1 bad main board:
With the one connect plugged into the TV set, TV turns on, Samsung logo appear for a sec, Apps logo appears for a sec, then the screen goes dark.
From here you are unable to turn the TV off with the button or the remote. The TV will stay on with a black screen for around 40-45 seconds before it shuts off and repeats the process.
If the one connect is disconnected from the main board, the tv will shut off and restart. From there the "Plug in one connect" Notification will appear on screen, and the tv will no longer cycle. At this point you can turn the TV on and off. This still means you have a bad main board.
Scenario 2 bad One Connect:
There are several cycling patterns seen with a bad one connect.
1) With the one connect plugged in, TV turns on, Samsung smart logo appears brightly for one second then dims out and stays stuck on screen for about 10 to 15 seconds before cycling
2)With the one connect plugged in, TV turns on, Samsung smart logo appears brightly for one second then gets very dim and stays stuck on screen for about 10 to 15 seconds before cycling
2) With the one connect plugged in, the Samsung smart logo appears on screen for a second, then the screen goes black for about 15 seconds and cycles. The apps logo never shows on screen.
Moral of the story one connect issues generally causes the TV to cycle quickly and does not show the apps logo, and a bad main board causes the set to cycle every 45 seconds or so.
If you have slightly different symptoms and have a scenario we have not come across yet, please add a comment and we will look into it for you. We do have this thread set to email us every time someone comments on it.
We have been seeing an increasingly large amount of requests to fix the main board for these guys along with the one connect box. Below are going to be the two different cycling problems these TV's experience and an explanation on how to differentiate the cycling caused by a bad main board and by a bad one connect.
Scenario 1 bad main board:
With the one connect plugged into the TV set, TV turns on, Samsung logo appear for a sec, Apps logo appears for a sec, then the screen goes dark.
From here you are unable to turn the TV off with the button or the remote. The TV will stay on with a black screen for around 40-45 seconds before it shuts off and repeats the process.
If the one connect is disconnected from the main board, the tv will shut off and restart. From there the "Plug in one connect" Notification will appear on screen, and the tv will no longer cycle. At this point you can turn the TV on and off. This still means you have a bad main board.
Scenario 2 bad One Connect:
There are several cycling patterns seen with a bad one connect.
1) With the one connect plugged in, TV turns on, Samsung smart logo appears brightly for one second then dims out and stays stuck on screen for about 10 to 15 seconds before cycling
2)With the one connect plugged in, TV turns on, Samsung smart logo appears brightly for one second then gets very dim and stays stuck on screen for about 10 to 15 seconds before cycling
2) With the one connect plugged in, the Samsung smart logo appears on screen for a second, then the screen goes black for about 15 seconds and cycles. The apps logo never shows on screen.
Moral of the story one connect issues generally causes the TV to cycle quickly and does not show the apps logo, and a bad main board causes the set to cycle every 45 seconds or so.
If you have slightly different symptoms and have a scenario we have not come across yet, please add a comment and we will look into it for you. We do have this thread set to email us every time someone comments on it.
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