Dell XPS 15 9510 BIOS Problem

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  • damir195
    New Member
    • Oct 2016
    • 4
    • Austria

    #1

    Dell XPS 15 9510 BIOS Problem

    hello mate`s, i have one problem with the dell XPS 9510 la-k411p,
    the laptop starts to dell logo for 10 seconds, then it goes off and restarts again and again without logo i can see that on keyboard backlite, no fans and no error codes
    hope you can help me

    ST: 3HDT2D3
    Attached Files
    Badcaps Electronics Repair Forum & Schematic Search
    Last edited by SMDFlea; 01-12-2024, 03:52 AM.
  • SMDFlea
    Super Moderator
    • Jan 2018
    • 20490
    • UK

    #2
    Originally posted by damir195
    hello mate`s, i have one problem with the dell XPS 9510 la-k411p,
    the laptop starts to dell logo for 10 seconds, then it goes off and restarts again and again without logo i can see that on keyboard backlite, no fans and no error codes
    hope you can help me

    ST: 3HDT2D3
    RULES UPDATE for BIOS requests/offers AVOID BANNING, READ BEFORE POSTING
    https://www.badcaps.net/forum/troubl...before-posting

    You MUST:
    • Attach files directly to your post instead of linking to external websites
    Last edited by SMDFlea; 01-12-2024, 03:53 AM.
    All donations to badcaps are welcome, click on this link to donate. Thanks to all supporters

    Comment

    • damir195
      New Member
      • Oct 2016
      • 4
      • Austria

      #3
      Sorry, here again the file!
      Last edited by Vesko356; 01-12-2024, 07:08 AM. Reason: Bios removed, already attached in post #1

      Comment

      • volinakis
        Badcaps Legend
        • Jan 2021
        • 2672
        • N/A

        #4
        try
        Attached Files
        ----------------------------------------------------------------------------------------------------------------------------------------------------------------------
        https://www.badcaps.net/donate/
        ----------------------------------------------------------------------------------------------------------------------------------------------------------------------

        Comment

        • alexjthayer
          New Member
          • Jan 2020
          • 5
          • United States

          #5
          Hello,

          I have a Dell XPS 9510 with board LA-K411P that shows the Dell logo for 10-15 seconds before powering off, the customer may have shut off the device during a BIOS update.

          Can anyone assist with repairing the original BIOS file?

          The service tag is DVGQZH3.

          Thank you!​
          Attached Files

          Comment

          • danito
            Badcaps Veteran
            • Jun 2016
            • 844
            • Romania

            #6
            Originally posted by alexjthayer
            Hello,

            I have a Dell XPS 9510 with board LA-K411P that shows the Dell logo for 10-15 seconds before powering off, the customer may have shut off the device during a BIOS update.

            Can anyone assist with repairing the original BIOS file?

            The service tag is DVGQZH3.

            Thank you!​
            try
            Attached Files

            Comment

            • alexjthayer
              New Member
              • Jan 2020
              • 5
              • United States

              #7
              Originally posted by danito

              try
              Thank you for your help, but the symptoms are similar unfortunately.

              Previously the device would only show the Dell logo once, then loop lights but no image. Now it loops the Dell logo and charging lights in a ~30 second interval, sometimes requiring a power button push to come back on.

              Is it possible to try a BIOS extracted from a Dell update executable for this model? I tried but the resulting file was the wrong size (too small).

              Comment


              • SMDFlea
                SMDFlea commented
                Editing a comment
                The extracted file is a bios update,not a full bios image
            • alexjthayer
              New Member
              • Jan 2020
              • 5
              • United States

              #8
              Okay thank you, so are there any other options for repairing my BIOS then, or am I out of luck if the original is still not working after danito tried to repair it?

              Comment

              • dreamflowers09
                Member
                • Feb 2012
                • 31

                #9
                please help with above mentioned issue

                Comment

                • qayyum786
                  Badcaps Legend
                  • Aug 2018
                  • 1933
                  • INDIA

                  #10
                  Originally posted by dreamflowers09
                  please help with above mentioned issue
                  RULES UPDATE for BIOS requests/offers *AVOID BANNING, READ BEFORE POSTING*
                  https://www.badcaps.net/forum/showthread.php?t=103570


                  ❤️YOU MUST:
                  ❤️Post a BIOS BACKUP if 1 Bios or more than 1 bios file (if you have)
                  ❤️Provide the full machine model number, serial number (or Service tag, SNID)
                  ❤️Motherboard part Number and revision (except QR codes)
                  ❤️Post what the problem is, be specific - black screen, no boot, running slow, password. Do NOT post "clean me", "clear bios", "clean bios", "fix bios", "bios need" or other such terms❤️


                  RULES UPDATE for BIOS requests/offers *AVOID BANNING, READ BEFORE POSTING*
                  https://www.badcaps.net/forum/showthread.php?t=103570

                  Comment

                  • majkel_27@o2.pl
                    Member
                    • Sep 2013
                    • 26
                    • konin

                    #11
                    Originally posted by alexjthayer

                    Thank you for your help, but the symptoms are similar unfortunately.

                    Previously the device would only show the Dell logo once, then loop lights but no image. Now it loops the Dell logo and charging lights in a ~30 second interval, sometimes requiring a power button push to come back on.

                    Is it possible to try a BIOS extracted from a Dell update executable for this model? I tried but the resulting file was the wrong size (too small).
                    Colleagues, it is not a BIOS problem, the problem is the dried paste on the processor, the system detects the processor overheating and turns it off, after removing the radiator, you can see the heated point of the dried paste, if replacing it will not help, the processor is damaged

                    Comment

                    • gurj1979
                      Senior Member
                      • Dec 2014
                      • 186
                      • UK

                      #12
                      Hi guys,

                      Got an issue with XPS 15 9510 where the Dell Logo starts, then goes dim and eventually turns off.
                      I can't even do F2 or F12.
                      Board is LA-K411p

                      Could someone please check the BIOS for me and / or fix it ?
                      BIOS attached.


                      Many thanks
                      Attached Files

                      Comment


                      • peste
                        peste commented
                        Editing a comment
                        merged post..
                    • peste
                      Super Moderator
                      • Dec 2016
                      • 12406
                      • ROMANIA

                      #13
                      Originally posted by gurj1979
                      Hi guys,

                      Got an issue with XPS 15 9510 where the Dell Logo starts, then goes dim and eventually turns off.
                      I can't even do F2 or F12.
                      Board is LA-K411p

                      Could someone please check the BIOS for me and / or fix it ?
                      BIOS attached.


                      Many thanks
                      post S/T
                      Due to a lack of donations, server free space at a critical level, and possible closure of Bios Requests all donations are welcome, click:

                      >>>>> https://www.badcaps.net/index.php?pageid=donate1 <<<<<

                      Every donation made will go towards server fees and maintenance costs.

                      Comment

                      • gurj1979
                        Senior Member
                        • Dec 2014
                        • 186
                        • UK

                        #14
                        1KJH4M3

                        But this is not stored in the BIOS, its in the KBC/SIO

                        Comment

                        • qayyum786
                          Badcaps Legend
                          • Aug 2018
                          • 1933
                          • INDIA

                          #15
                          Originally posted by gurj1979
                          1KJH4M3

                          But this is not stored in the BIOS, its in the KBC/SIO
                          Service Tag: 1KJH4M3

                          Try
                          Attached Files

                          Comment

                          • gurj1979
                            Senior Member
                            • Dec 2014
                            • 186
                            • UK

                            #16
                            Originally posted by qayyum786

                            Service Tag: 1KJH4M3

                            Try
                            No difference. Machine still behaves the same.
                            What changes did you do to the BIOS ?

                            Comment

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