Sony XBR-65X900C Sporadic Issues

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  • Michale32086
    New Member
    • Nov 2011
    • 1453
    • USA
    #1

    Sony XBR-65X900C Sporadic Issues

    I just got in a nice SONY XBR-65X900C... A really sweet looking unit. I swear, the top half is less than a quarter inch thick!!! And it's an ANDROID tv to boot...

    I am having sporadic issues which seems to point to the main video board.. A replacement is spendy, but well worth it if it fixes the TV...

    Symptoms..

    At power up, the screen lightens and darkens, then shows a menu (of sorts) at the top.. Gray text on white rectangles 3D AUDIO stuff like that...Then it shuts off... That is what happens mostly...

    Sometimes, it won't shut off after that funky menu, but goes to HDMI 1.. Plays for a min or two then shuts off... I have actually had it to where it will play for hours, but then shuts off...

    When the unit is on, the buttons or the remote have no effect.. With the exception of the ON/OFF button.. It usually works when turning the TV on, but not so much when turning the TV off...

    The TV also detects when a Thumb Drive is installed in a USB port, but none of the buttons to move around the thumb drive directories work, either by remote or the on set buttons..

    I also had a thumb drive with the current firmware and, fiddling around with the buttons I guess I started a firmware update. The TV informed me that the firmware installed is the latest..

    I researched it a bit and came across a procedure to do a factory reset.. Hold the VOL - and PWR buttons at the same time. After 30 secs the Power LED (Normally white) will come on and be green... Release the buttons and a WELCOME screen will appear and walk you thru a factory reset...

    I did this and the green power LED came on.. Released the buttons and power LED went off, but the TV did not come on..

    I have some various pics of the the different stages, but unfortunately, I left my phone at home.. So I'll update these with pics as soon as possible..

    Now, my question is this... Do all these symptoms indicate a Main Video board issue??

    As I said, the Main Board is spendy but well worth the price if it fixes the TV... I just want to make as certain as I can that it IS the problem...

    Pics will be added when available...
    Tags: None
    • Diah
      Badcaps Legend
      • Feb 2013
      • 6358
      • Germany
      #2
      Re: Sony XBR-65X900C Sporadic Issues

      yours process of hard reset with volum - and power will be so

      plug the tv out from wall socket
      press the both mentioned on the tv side panel
      plug the sockt in wall ac, the LED will change to green release your hand from what you pressed give it time. it will show you welcome screen after awhile but it will go to reset again.. so it mean the tv will reboot 2 time then you can hear music at welcome screen.

      from your explain the fault i can tell the TV work at store mode. so only on off work and no response to RC

      there are way to change it if you bring it back displaying and working again as u received

      one things more... this TV will turn off after 3 hours or 4 if its standard at safe energy mode.. unless user change it to off
      Last edited by Diah; 06-06-2019, 02:39 PM.

        Comment

        • Diah
          Badcaps Legend
          • Feb 2013
          • 6358
          • Germany
          #3
          Re: Sony XBR-65X900C Sporadic Issues

          in case its not at store mode but its at active profile with limited access same to yours case too you can make factory reset only via contact and support-- go to
          (Home--- Help---Contacts and support) then press on RC red, 4,3,5,7,play

            Comment

            • Michale32086
              New Member
              • Nov 2011
              • 1453
              • USA
              #4
              Re: Sony XBR-65X900C Sporadic Issues

              Thanx for the reply...

              I will try your suggestions when I get to my shop.

              Thanx again...

                Comment

                • Michale32086
                  New Member
                  • Nov 2011
                  • 1453
                  • USA
                  #5
                  Re: Sony XBR-65X900C Sporadic Issues

                  Here is the picture of the funky menu I see...
                  Attached Files

                    Comment

                    • Diah
                      Badcaps Legend
                      • Feb 2013
                      • 6358
                      • Germany
                      #6
                      Re: Sony XBR-65X900C Sporadic Issues

                      Originally posted by Michale32086
                      Here is the picture of the funky menu I see...
                      the last symbol on right side with key its "active profile with limited access"

                        Comment

                        • Michale32086
                          New Member
                          • Nov 2011
                          • 1453
                          • USA
                          #7
                          Re: Sony XBR-65X900C Sporadic Issues

                          Originally posted by Diah
                          the last symbol on right side with key its "active profile with limited access"
                          Any way to "unlock" it when the remote or the buttons don't work???

                            Comment

                            • Diah
                              Badcaps Legend
                              • Feb 2013
                              • 6358
                              • Germany
                              #8
                              Re: Sony XBR-65X900C Sporadic Issues

                              Originally posted by Michale32086
                              Any way to "unlock" it when the remote or the buttons don't work???
                              navigate to home with the joystick, when you reach support & contact . by pressing the RED and follow with other No and at end Play. the tv will response.. now the TV always receive IR code 0x00 but it doesn't response. this why they put this hidden way to get out from this limited access

                                Comment

                                • Diah
                                  Badcaps Legend
                                  • Feb 2013
                                  • 6358
                                  • Germany
                                  #9
                                  Re: Sony XBR-65X900C Sporadic Issues

                                  also if you plug in wireless keyboard with F function it will response to command
                                  Attached Files
                                  Last edited by Diah; 06-07-2019, 05:49 AM.

                                    Comment

                                    • Michale32086
                                      New Member
                                      • Nov 2011
                                      • 1453
                                      • USA
                                      #10
                                      Re: Sony XBR-65X900C Sporadic Issues

                                      Originally posted by Diah
                                      also if you plug in wireless keyboard with F function it will response to command
                                      Ohhh Didn't think of that.. Will give it a shot.. Thanx

                                        Comment

                                        • Michale32086
                                          New Member
                                          • Nov 2011
                                          • 1453
                                          • USA
                                          #11
                                          Re: Sony XBR-65X900C Sporadic Issues

                                          Nope... No luck.. I can't get any response from any of the buttons on the TV, the remote or a keyboard...

                                            Comment

                                            • nomoresonys
                                              Badcaps Legend
                                              • Jan 2013
                                              • 12141
                                              • U.S.
                                              #12
                                              Re: Sony XBR-65X900C Sporadic Issues

                                              See if you can do this:
                                              On the supplied remote control, press the HOME button.
                                              Select Settings.
                                              Select Storage & reset.
                                              Select Factory data reset.
                                              Select Erase everything.
                                              Select Yes.

                                                Comment

                                                • Michale32086
                                                  New Member
                                                  • Nov 2011
                                                  • 1453
                                                  • USA
                                                  #13
                                                  Re: Sony XBR-65X900C Sporadic Issues

                                                  Originally posted by nomoresonys
                                                  See if you can do this:
                                                  On the supplied remote control, press the HOME button.
                                                  Select Settings.
                                                  Select Storage & reset.
                                                  Select Factory data reset.
                                                  Select Erase everything.
                                                  Select Yes.

                                                  Nope.. Nothing.. HOME does nothing on the display..

                                                  Something weird...

                                                  Normally, the TV "boots up" with a android geometric display that turns into the word "android", then I get that funky menu and then the TV usually shuts off..

                                                  Sometimes though, after it has shut off, I turn it one and it goes right into the display (HDMI 1) without any boot up... Almost as if it didn't really shut off but rather went into standby mode..

                                                  Dunno if it means anything, but it's definitely than normal...
                                                  Attached Files

                                                    Comment

                                                    • Michale32086
                                                      New Member
                                                      • Nov 2011
                                                      • 1453
                                                      • USA
                                                      #14
                                                      Re: Sony XBR-65X900C Sporadic Issues

                                                      The more I fiddle with it, the more I am convinced it's a bad Main Board..

                                                        Comment

                                                        • Diah
                                                          Badcaps Legend
                                                          • Feb 2013
                                                          • 6358
                                                          • Germany
                                                          #15
                                                          Re: Sony XBR-65X900C Sporadic Issues

                                                          can you put it in stand by when it on ?

                                                            Comment

                                                            • Michale32086
                                                              New Member
                                                              • Nov 2011
                                                              • 1453
                                                              • USA
                                                              #16
                                                              Re: Sony XBR-65X900C Sporadic Issues

                                                              Originally posted by Diah
                                                              can you put it in stand by when it on ?
                                                              Nope.. No button on the TV or the remote has any effect..

                                                                Comment

                                                                • Diah
                                                                  Badcaps Legend
                                                                  • Feb 2013
                                                                  • 6358
                                                                  • Germany
                                                                  #17
                                                                  Re: Sony XBR-65X900C Sporadic Issues

                                                                  all what i know and they all work to me the following

                                                                  service menu at stand by condition quickly press the keys on the remote "I +", "5", "VOL +", power "

                                                                  diagnosis mode quickly press the keys on the remote "I +", "5", "VOL -", power "

                                                                  inter SECRET PRO Settings, you need to go to HOME and sequentially dial on the remote
                                                                  ! +, MUTE, VOLUME +, HOME.

                                                                  disable active profile with limited access
                                                                  (Home--- Help---Contacts and support) then press on RC red, 4,3,5,7,play

                                                                    Comment

                                                                    • Diah
                                                                      Badcaps Legend
                                                                      • Feb 2013
                                                                      • 6358
                                                                      • Germany
                                                                      #18
                                                                      Re: Sony XBR-65X900C Sporadic Issues

                                                                      you can use air mouse.. and tell if the pointer will display on the screen, if it does you can move it to the last symbol and one click with left side
                                                                      Last edited by Diah; 06-07-2019, 08:54 AM.

                                                                        Comment

                                                                        • Michale32086
                                                                          New Member
                                                                          • Nov 2011
                                                                          • 1453
                                                                          • USA
                                                                          #19
                                                                          Re: Sony XBR-65X900C Sporadic Issues

                                                                          What is 'I +'??

                                                                            Comment

                                                                            • Diah
                                                                              Badcaps Legend
                                                                              • Feb 2013
                                                                              • 6358
                                                                              • Germany
                                                                              #20
                                                                              Re: Sony XBR-65X900C Sporadic Issues

                                                                              Originally posted by Michale32086
                                                                              What is 'I +'??
                                                                              take look on the remote photo i posted for you,, the I+ are the one under the Red knop some call it info too

                                                                                Comment

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