DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

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  • reality
    Senior Member
    • Mar 2013
    • 50
    • Nigeria

    #1

    DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

    Hello all, Please, i need help. There is a Deg 32" lcd tv that i am presently repairing, it has no model no. If i power it on, the backlight comes on and i can switch it on/off with the remote control. Other buttons like MENU, VOLUME, PROGRAM etc display on the screen but no picture or sound. The screen is blank with a light grey color. I have read the voltages from the power board and there are accurate. Please, can somebody suggest what else to try. i will be very grateful. Thanks in advance.
  • tom66
    EVs Rule
    • Apr 2011
    • 32560
    • UK

    #2
    Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

    So, if you press the MENU button, the TV's system menu appears?
    This would be a main board problem -- the main board is the one with the video inputs on it.
    Please do not PM me with questions! Questions via PM will not be answered. Post on the forums instead!
    For service manual, schematic, boardview (board view), datasheet, cad - use our search.

    Comment

    • reality
      Senior Member
      • Mar 2013
      • 50
      • Nigeria

      #3
      Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

      Thank you very much Tom66 for your prompt reply. Like what components should i text in the main board. I have attached a picture of the tv panel. Please, kindly indicate the main board to me and the areas to check.thanks.
      Attached Files
      Last edited by reality; 03-23-2013, 01:36 AM. Reason: wrong spelling

      Comment

      • tom66
        EVs Rule
        • Apr 2011
        • 32560
        • UK

        #4
        Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

        Looks to be some Vestel variant -- the main board is that largest green one in the middle of the TV.
        Please confirm that when the menu key is pressed on the TV you can see the full menu on the screen.
        Last edited by tom66; 03-23-2013, 03:13 AM.
        Please do not PM me with questions! Questions via PM will not be answered. Post on the forums instead!
        For service manual, schematic, boardview (board view), datasheet, cad - use our search.

        Comment

        • reality
          Senior Member
          • Mar 2013
          • 50
          • Nigeria

          #5
          Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

          Thanks a lot Tom66, i really appreciate you concern. Yes! The MENU does display and you can select any input like AV/TV, tuner, scart 1, scart 2 etc. But if a dvd player or cable is connected, it does not show any picture or sound.

          Comment

          • tom66
            EVs Rule
            • Apr 2011
            • 32560
            • UK

            #6
            Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

            OK, do you have the original or a compatible remote?
            Please do not PM me with questions! Questions via PM will not be answered. Post on the forums instead!
            For service manual, schematic, boardview (board view), datasheet, cad - use our search.

            Comment

            • selldoor
              Slow Learner
              • Dec 2010
              • 7870

              #7
              Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

              Could it be stuck on hotel mode?
              Please upload pictures using attachment function when ask for help on the repair
              http://www.badcaps.net/forum/showthread.php?t=39740

              Comment

              • reality
                Senior Member
                • Mar 2013
                • 50
                • Nigeria

                #8
                Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                Yes! I have the original remote.

                Comment

                • reality
                  Senior Member
                  • Mar 2013
                  • 50
                  • Nigeria

                  #9
                  Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                  Please, "what is stock on hotel mode"?

                  Comment

                  • tom66
                    EVs Rule
                    • Apr 2011
                    • 32560
                    • UK

                    #10
                    Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                    Hotel mode is probably not relevant for this model, though the next steps will tell us anyway.

                    OK, so turn the TV on to an analogue channel (where you would normally see snow if the TV was working properly.) Then press MENU on the remote, followed by 4, 7, 2, 5 in quick succession. If all goes well, a secret option menu should appear. Can you show us a picture of this?
                    Please do not PM me with questions! Questions via PM will not be answered. Post on the forums instead!
                    For service manual, schematic, boardview (board view), datasheet, cad - use our search.

                    Comment

                    • reality
                      Senior Member
                      • Mar 2013
                      • 50
                      • Nigeria

                      #11
                      Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                      Please, i am sorry for the delay, it was due to power outage. I had to borrow a generator as mine is faulty. I have done as you instructed and i have attached the picture. Thanks for your help.
                      Attached Files

                      Comment

                      • tom66
                        EVs Rule
                        • Apr 2011
                        • 32560
                        • UK

                        #12
                        Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                        OK, what is under the other menus (use left-right I think to select the menus -- the icons at the top.) A picture of each would be helpful. Sorry to hear about the black out. Are they very common? I have a friend in South Africa who gets them every day :/.
                        Last edited by tom66; 03-23-2013, 09:55 AM.
                        Please do not PM me with questions! Questions via PM will not be answered. Post on the forums instead!
                        For service manual, schematic, boardview (board view), datasheet, cad - use our search.

                        Comment

                        • reality
                          Senior Member
                          • Mar 2013
                          • 50
                          • Nigeria

                          #13
                          Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                          Here there are Tom66. Thanks a lot. As for black outs, it's natural in Nigeria, we experience it very often. sometimes, ten times a day.
                          Attached Files

                          Comment

                          • tom66
                            EVs Rule
                            • Apr 2011
                            • 32560
                            • UK

                            #14
                            Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                            If you use the down arrow on this menu:
                            https://www.badcaps.net/forum/attach...6&d=1364055075

                            are any other options available?

                            I'm looking for a "factory reset" option, if one is available.

                            If not, we will have to look at the EEPROM on the board.

                            Worst case, look up prices for 17MB11-6 main boards. You may have to order them from Europe. There's plentiful supply here, so the price is generally quite low, but I don't know if they will ship to Nigeria....
                            Please do not PM me with questions! Questions via PM will not be answered. Post on the forums instead!
                            For service manual, schematic, boardview (board view), datasheet, cad - use our search.

                            Comment

                            • reality
                              Senior Member
                              • Mar 2013
                              • 50
                              • Nigeria

                              #15
                              Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                              I have scrolled down with the down arrow but there are no other options. Do we now look at the EEPROM on the board?
                              Last edited by reality; 03-23-2013, 11:00 AM.

                              Comment

                              • selldoor
                                Slow Learner
                                • Dec 2010
                                • 7870

                                #16
                                Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                                When you have finished Toms Tests
                                Did you check that the sound was not just muted? -With a known sound source connected
                                press the mute button on the remote control.
                                Also check the cable that goes from the main board to the panel is secure - take it out
                                check for bent pins and replace.
                                Please upload pictures using attachment function when ask for help on the repair
                                http://www.badcaps.net/forum/showthread.php?t=39740

                                Comment

                                • tom66
                                  EVs Rule
                                  • Apr 2011
                                  • 32560
                                  • UK

                                  #17
                                  Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                                  I wouldn't think the second test is necessary, after all the user is getting an OSD (menus etc.)

                                  Regarding the EEPROM, I think it is this device, can you confirm the marking printed on it?

                                  Also I am thinking that "initial aps" may be worth considering.
                                  Attached Files
                                  Please do not PM me with questions! Questions via PM will not be answered. Post on the forums instead!
                                  For service manual, schematic, boardview (board view), datasheet, cad - use our search.

                                  Comment

                                  • reality
                                    Senior Member
                                    • Mar 2013
                                    • 50
                                    • Nigeria

                                    #18
                                    Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                                    Thanks Selldoor, I have checked the mute but it is not muted. I have also checked the cables and all is in good condition but still no picture or sound.

                                    Comment

                                    • reality
                                      Senior Member
                                      • Mar 2013
                                      • 50
                                      • Nigeria

                                      #19
                                      Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                                      Yes! i can see it. how did you get that board? I thought it is not common. What do you mean by "initial aps"?

                                      Comment

                                      • reality
                                        Senior Member
                                        • Mar 2013
                                        • 50
                                        • Nigeria

                                        #20
                                        Re: DEG LCD TV(no model number) WITH BACKLIGHT WORKING BUT NO PICTURE, NO SOUND

                                        So what do you suggest Tom66,do you think i should replace the EEPROM?

                                        Comment

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