Asus G513QE keyboard and backlight not working

[ktmmotocross]

Have this Asus G513QE with keyboard, keyboard backlight and Led backlight not working. other works ok.
i measure all voltages ok on keyboard, KB backlight and Led backlight. looks like a kbc error.
but as laptop works i think it cannot be bad. maybe its FW. have anybody some hint for this?

[mon2]

What is the voltage on the KB and LED backlight rails? Was the keyboard replaced? Does the keyboard feature a backlight?

[ktmmotocross]

all voltages is ok , was not replaced, have rgb bl

[m1ch43lzm]

According to this boardview,
https://www.badcaps.net/forum/troubl...-or-board-view
There's a secondary KBC, U8003, IT8252, for the keyboard and RGB LEDs, could be corrupt secondary KBC firmware, or damaged IC

[ktmmotocross]

ooo. that something new. thanks.

i look at the chip and board and chip looks mint. when started all caps around it have voltages. so maybe firmware. i flash it by bios but nothing changed

[SMDFlea]

ooo. that something new. thanks.

i look at the chip and board and chip looks mint. when started all caps around it have voltages. so maybe firmware. i flash it by bios but nothing changed

Is your motherboard model number G513-6050A3249301 .

[ktmmotocross]

Is your motherboard model number G513-6050A3249301 .

yes

[ktmmotocross]

anyone knows if this ic must be programmed or i try to replace it?

and if it must be programmed than how to program it . i have vertyanov

ic is
IT8252E248A
2106-CXA
S19EZA

[khaahk]

Have you looked at the list? G513 is listed under ITE.
G513IH KB_pins=36 CHIP=IT8252E248A LEFT DOWN 08MM PD0=29 PD1=20 PD2=15 PD3=23 PD4=14 PD5=16 PD6=12 PD7=30 BUSY=26 STB=18 AFD=28 INIT=21 SLIN=19 KSI4=22 KSI5=24 FLASH=248

[SMDFlea]

Do you have Armoury Crate & Aura Creator installed.

[ktmmotocross]

Have you looked at the list? G513 is listed under ITE.
G513IH KB_pins=36 CHIP=IT8252E248A LEFT DOWN 08MM PD0=29 PD1=20 PD2=15 PD3=23 PD4=14 PD5=16 PD6=12 PD7=30 BUSY=26 STB=18 AFD=28 INIT=21 SLIN=19 KSI4=22 KSI5=24 FLASH=248

yeah but, where can i get the fw? everywhere are just main bioses

[khaahk]

The support has moved mainly to telegram groups.
Are you sure it is not software related as SMDFlea suggested?