Whats wrong here?

[stevo1210]

I just sold one of my PCs today and the client has gotten home and now I've got a complaint...

This is what the email says...

"The comp wemt well when i got home and the moment i want to download chat or whatever nothiing big the screen goes balank
When i turn the Comp off it takes its time opening and sometimes it doesnt.
I did nothing wrong."

Now i'm confused... it worked well when I used it here... I don't see why the problem has decided to arise when sold!
Anyway, what do you guys think I should do? I will fix it, but how?

The graphics card is an nvidia Ti200 64MB and the RAM is a Kingston 256MB chip.

[Topcat]

Re: Whats wrong here?

That's why you never warranty a used computer. Show them it works, let them do whatever they want to check it, but once they buy it, they own it. tech support ends when they carry it away!

[ratdude747]

Re: Whats wrong here?

maybe they went to a xxx site and virused it up...

[NxB]

Re: Whats wrong here?

The hard drive could be dying from being dropped. How was it when it went out?

Other than that I'd ask him what is exactly wrong this one time just to make it right.

I did nothing wrong.

2 to 1, he fucked it up downloading "chat".

[stj]

Re: Whats wrong here?

a bad drive will bluescreen with a message,
more likely he "installed" something.

i warranty usd computers, but i supply them with Linux.
i flat-refuse to supply windows and if they come back and windows is on it then i test it with a live disk.
if it's not the hardware they get told to fuckoff - literally!

i am famous - or maybe notorious round where i live for my attitude toward windows.
i turned a guy down just this afternoon - he had a laptop and said his gprs modem wouldnt get on the net.
i asked if it was a "pay as you go card" or a contract.
he said contract - then said it worked fine the day before.

i said it's probably windows - see-ya!

[stevo1210]

Re: Whats wrong here?

Ok... so I have figured something out this morning after I got this email from the elderly woman that bought my PC.

When i first turned on the Comp ater attaching everything it was going great.
Then i started to download something that was ok and the minute i went to display to change desktop pic it started.
It turned off and then it restarted and showed everything in black and white such as-starting off and came the page it told me in lines-start normally i pressed -enter and it went black and kept repeating itself so i turned it off -takes it time setting up after restarting -my monitor its blank for a while

Looks like she messed around with the display settings which would explain the problem...

[PCBONEZ]

Re: Whats wrong here?

Bad &/or incompatible download.
It would be legit for you to charge to fix it though perhaps not in the best interest of your reputation or customer base.
This person is a twit and unfortunatly many twits have big mouths and lots of twit friends.
.

[stevo1210]

Re: Whats wrong here?

I'll probably just do a system restore or similar....

[Junk Parts]

Re: Whats wrong here?

Sounds like you sold one to my sister inlaw...I think I built her six good PC's over a three year time frame. Within a two weeks or so of delievery she wrecked everyone of them. On this last go round she started saying that I didn't know what I was doing and that my home builts were no good and that her friend was giving her a "Real" computer.... I said Ok fine Anna I'll be right down to pick up the one you have because its on loan to you. I didn't give it to you. Its a 170 mile round trip to her place and I made it in record time. I also told her to not even call me to fix this "real" computer because it isn't happening...Take it to Best Buy or what ever it is up the road and they will fix it for you. In a few weeks time she was calling me about her "real" pc not working right. I told her that she needs to restore or reload the the OS...Good bye. Anna did fix it but it took her half the summer to do so...LOL I told her that she had taken a big step in that she could now fix them too so you have even less reason to call me now when you bust one... To bad she isn't my good looking sister inlaw....We could have worked something out....

[stevo1210]

Re: Whats wrong here?

I think I'll just exchange this system with a different one for her. She said she'd pay a little extra, so yeah. I'll just send her over my Dell GX260 and take this one back home and see what the hell is wrong with it.

[PCBONEZ]

Re: Whats wrong here?

Sounds like you sold one to my sister inlaw...I think I built her six good PC's over a three year time frame. Within a two weeks or so of delievery she wrecked everyone of them. On this last go round she started saying that I didn't know what I was doing and that my home builts were no good and that her friend was giving her a "Real" computer.... I said Ok fine Anna I'll be right down to pick up the one you have because its on loan to you. I didn't give it to you. Its a 170 mile round trip to her place and I made it in record time. I also told her to not even call me to fix this "real" computer because it isn't happening...Take it to Best Buy or what ever it is up the road and they will fix it for you. In a few weeks time she was calling me about her "real" pc not working right. I told her that she needs to restore or reload the the OS...Good bye. Anna did fix it but it took her half the summer to do so...LOL I told her that she had taken a big step in that she could now fix them too so you have even less reason to call me now when you bust one... To bad she isn't my good looking sister inlaw....We could have worked something out....

This is why they say it's better to -teach- a man to fish.
Although in this case it's teach an Ann to fish.
.

[seanc]

Re: Whats wrong here?

Sounds like it's stuck in a boot loop, couldn't begin to go into why though.

[stevo1210]

Re: Whats wrong here?

Did the exchange yesterday... let's see... PSU had bad caps!

[kc8adu]

Re: Whats wrong here?

Did the exchange yesterday... let's see... PSU had bad caps!

as much as you hang out here i figured you would have at least had a look at that psu before you used it!

[370forlife]

Re: Whats wrong here?

Just for the record, what psu is it?

[seanc]

Re: Whats wrong here?

as much as you hang out here i figured you would have at least had a look at that psu before you used it!

Seconded.

I have piles of machines I won't let anywhere near the door due to bad caps.

[stj]

Re: Whats wrong here?

[stevo1210]

Re: Whats wrong here?

The PSU is a Lite-On 24-pin unit from a Dell Computer with OST caps... none bloated but I know it's them.

[stevo1210]

Re: Whats wrong here?

I'm selling this syetm again... and this time I've listed it as faulty because I can't be bothered fixing the power supply.

And this time... it is SOLD AS IS! No tech support, nothing!

Even after I exchanged the system for that elderly pensioner, she keeps contacting me and asking me why she has pop ups or cant send an email and what not... argh!

[stevo1210]

Re: Whats wrong here?

LOL... within 8 minutes of listing a guy called back and within a few hours he came to pick it up. I also told him no tech support and tempermental PSU... he was fine with it. $30 for whole system.