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**Vivi** · 03-13-2015, 08:38 PM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Are you sure this program is safe? I'm just asking, because I was told that links from sites like this aren't safe. Again, just asking.

**Vivi** · 03-13-2015, 08:43 PM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Is this the log file you want?

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 8:42:09 PM, on 3/13/2015
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17689)

Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Tenda\Common\RaUI.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\Derrick\Desktop\HijackThis.exe
C:\Windows\SysWOW64\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [Adobe Creative Cloud] "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" --showwindow=false --onOSstartup=true
O4 - HKCU\..\Run: [DellSystemDetect] C:\Users\Derrick\AppData\Local\Apps\2.0\NLTCT4RC.YYC\Z0VPVZA6.JH7\dell..tion_e30b47f5d4a30e9e_0005.000e_4ab3a7332dd76702\DellSystemDetect.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Global Startup: Tenda Wireless Utility.lnk = C:\Program Files (x86)\Tenda\Common\RaUI.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: *.dell.com
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RalinkRegistryWriter - Ralink Technology, Corp. - C:\Program Files (x86)\Tenda\Common\RaRegistry.exe
O23 - Service: RalinkRegistryWriter64 - Ralink Technology, Corp. - C:\Program Files (x86)\Tenda\Common\RaRegistry64.exe
O23 - Service: RaMediaServer - Unknown owner - C:\Program Files (x86)\Tenda\Common\RaMediaServer.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8803 bytes

**Agent24** · 03-13-2015, 08:52 PM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

There is not much there and nothing obviously nasty. I can't think any of that software may be obviously causing a problem.

**stj** · 03-13-2015, 09:14 PM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

chrome x 5 ??

**Agent24** · 03-13-2015, 09:29 PM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Originally posted by stj View Post

chrome x 5 ??

AFAIK it opens a new process for each tab?

**stj** · 03-13-2015, 09:57 PM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)

i could post lots of other clips from that list.

**Agent24** · 03-13-2015, 10:00 PM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

?

**Sparkey55** · 03-13-2015, 10:48 PM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Originally posted by Vivi View Post

Is this the log file you want?

You seem to have corrupt or missing system files. If I were you I would download Malwarebytes anti-malware and run a scan.

**Agent24** · 03-13-2015, 10:59 PM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Originally posted by Sparkey55 View Post

You seem to have corrupt or missing system files. If I were you I would download Malwarebytes anti-malware and run a scan.

Isn't that just HJT not detecting them because it's Windows 7? Or maybe it was not run as admin?

**Sparkey55** · 03-13-2015, 11:29 PM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Originally posted by Agent24 View Post

Isn't that just HJT not detecting them because it's Windows 7? Or maybe it was not run as admin?

Considering with all the problems and his lack of knowledge and troubleshooting skills; why not? It is free to try. It would help to rule out malware as a possible source of problems.

**c_hegge** · 03-14-2015, 12:27 AM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Originally posted by shovenose View Post

http://www.amazon.com/Dell-i3646-100...sktop+computer

I'll take a 7 year old C2D era PC over that piece of junk any day. Those cheap celery, erm, Celeron CPUs are slower than a Desktop C2D.

**Agent24** · 03-14-2015, 12:53 AM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Originally posted by Sparkey55 View Post

Considering with all the problems and his lack of knowledge and troubleshooting skills; why not? It is free to try. It would help to rule out malware as a possible source of problems.

I wasn't saying he shouldn't do a virus scan - in fact since he appears to have no antivirus I think this is actually a good idea. I'd also recommend NOD32's online scanner as well, since they have one of the better detection ratios.

I haven't actually used HJT for a long time.

Did a quick test just now on my own Windows 7 Laptop and I don't get any weird missing files listed like his one - and that was without running it as admin either.

**Per Hansson** · 03-14-2015, 01:10 AM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Originally posted by Vivi View Post

everytime I log on, it just takes 6 minutes to load things up, and then it freezes and crahses with blue screen four times before it can freeze again and suddenly work.

Look in the folder C:\Windows\Minidump
If there are files in there, compress the whole folder with a compression program.
If you do not have one I recommend WinRAR
And then attach the compressed file to your next reply.

**Vivi** · 03-14-2015, 01:42 AM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Originally posted by Per Hansson View Post

Look in the folder C:\Windows\Minidump
If there are files in there, compress the whole folder with a compression program.
If you do not have one I recommend WinRAR
And then attach the compressed file to your next reply.

I just check the link (C:\Windows\Minidump) in windows explorer, and there were no files. Not sure what antivirus to use.

**Per Hansson** · 03-14-2015, 01:43 AM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Ok, what about: C:\Windows\Memory.dmp

**Vivi** · 03-14-2015, 01:51 AM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Originally posted by Per Hansson View Post

Ok, what about: C:\Windows\Memory.dmp

I get an error saying "Windows can't find "C:\Windows\Memory.dmp" Check the spelling and try again.

**Per Hansson** · 03-14-2015, 02:04 AM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Ok, next time it blue screens take a picture of it and post here.

**Vivi** · 03-14-2015, 02:11 AM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

I will, but I won't shut down the computer, the least I'll do is put it in hibernation, or sleep mode. Is this safe?

**Per Hansson** · 03-14-2015, 03:16 AM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

Yes it is safe to keep a computer always in hibernation or sleep mode.
But keep in mind it will need to reboot when installing Windows updates...

Reading your first two posts in this thread again I have a question:
Was it slow from when you made a fresh installation of Windows 7?
Or did it only become slow after you installed all the Windows Updates?

**Vivi** · 03-14-2015, 03:33 AM

Re: Dell inspiron 531 4gb ram 64 bit OS running very slowly

After I installed windows updates. And all those Microsoft .Net language updates. I actually did another test. I just logged off the user, and then logged back on, and doing this (without shutting down) everything started up fast and easy. Like its supposed to. Again, I did this without shutting the computer down. Is that weird?

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Dell inspiron 531 4gb ram 64 bit OS running very slowly

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