Bitlocker issues

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • pwnjuice
    New Member
    • Oct 2020
    • 7
    • USA

    #1

    Bitlocker issues

    Customers laptop had a Motherboard go bad and replaced it. they want to try to get data but. I am having bitlocker issues. I will list below

    Issue 1: When connect the drive to my computer to decrypt it I get this message. "there are no supported protectors on this drive the drive cannot be unlocked"

    Issue 2: When I run powershell as admin and try manage-bde -protectors -get e: I get this message. " ERROR: An attempt to access a required resource was denied. I also get the same error when I try manage-bde -status e: When I try the same with terminal with admin ERROR: An error occurred (code 0x80310000): -status are all almost unknown

    Issue 3: When I put the drive in a new computer and boot it up to get the identifier I get prompted for the pin. When i put the correct pin it in get this message. "There was a Problem" It looks like something didn't load correctly. Restarting might fix the problem. If this happens more then once, you might also be able to find help by searching online for the specific error code: 8007139f
    I looked up that code and found this answer: This error code (commonly associated with Windows Update issues) can indicate problems with the BitLocker PIN or a corrupted protector.


    I have attached some pictures. If anyone know of anything else to try let me know please.
    Click image for larger version

Name:	IMG20250106155336.jpg
Views:	103
Size:	3.46 MB
ID:	3542677
    Attached Files
  • stj
    Great Sage 齊天大聖
    • Dec 2009
    • 30991
    • Albion

    #2
    "TPM"
    nothing but trouble.
    if it has a real chip then move it to the new machine and try again maybe.
    problem is a lot are just emulated by the bios.

    Comment

    Related Topics

    Collapse

    • AJ847.63e
      Is it possible to remove admin accounts without password on Mojave?
      by AJ847.63e
      Hi All,

      Just wanted to ask is it possible to remove admin user accounts on Mojave when you do not have the admin password for the account you want to remove? We have our own account setup as an admin but the customers setup their own also as an admin.

      We have a loaner A1708 we leant to a customer while we were repairing her A2442. Customer decided she would setup her own account despite me setting up an account for her. We obviously do not have her password and unfortunately, she cannot remember what password she used so now we have a second admin account we would...
      03-13-2023, 10:40 PM
    • mik13ST
      Resetting old Repotec/Eusso switch without RST button or admin access
      by mik13ST
      So I have a Repotec RP-G3224V that a friend recently gave me so I can try to sell it or reuse in other way (can always disassemble for parts, but that's the last option). He bought it used online in "as is" condition many years ago. I tested the connectivity between the ports and found some configured isolated groups (see port isolation map.png). I want to reset this configuration so all are connected together, however there is no reset button anywhere and the credentials for admin access over RS232 console are not "admin / admin" or "admin / 123...". I considered...
      03-14-2023, 12:12 PM
    • SoulFreeze
      Audio Issues - Realtek ALC3306 - Lenovo Slim Pro 7 14ARP8 - Type 83AX
      by SoulFreeze
      Hi, trying to troubleshoot some problems with this laptop I just finished repairing which had power issues (Burnt Buck converter - SY8883DFC shorted to ground).

      After repairing the above issue, I realized the following remaining problem,
      Sound only comes from bottom speakers, top palmrest speakers don't work. Neither does the headphone jack (static/buzzing).
      The computer recognizes headphones are connected and displays a popup in windows
      Sometimes, the computer will boot up and the sound will be working fine. However, if I run intensive programs and the computer...
      06-21-2025, 09:53 AM
    • Nagyesz
      Lenovo IdeaPad Gaming 3 15ACH - Ideapad 3 well known solder joint issues
      by Nagyesz
      I have a Lenovo IdeaPad Gaming 3 15ACH, which has started exhibiting the well-known issues of the Lenovo IdeaPad 3.

      All stress tests run perfectly, and there are no performance issues. However, the solder joints are almost certainly starting to fail. If the top two screws on the back are not screwed in, moving the screen results in a BSOD or, in some cases, a slight artifact and freeze. This is a 2023 notebook..

      How can I extend its lifespan? Could reflow help?

      It has ryzen 5 5500h, rtx 2050, no soldered ram.

      Example of the artifacts:
      ...
      03-01-2025, 11:11 AM
    • joselito
      Dell Latitude 5550 (223111-1 K7W9K$JA) Admin Password
      by joselito
      Please Help remove Admin password Dell Latitude 5550 223111-1 K7w9k$ja admin password.
      Tag: GXG1P54
      Thanks....
      02-01-2025, 12:05 PM
    • Loading...
    • No more items.
    Working...