How to troubleshoot NO POST - DELL XPS 9550

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • aspenpup
    New Member
    • Jan 2019
    • 2
    • USA

    #1

    How to troubleshoot NO POST - DELL XPS 9550

    I have XPS 9550 WITH LA-361P REV 2 / TRIPOD motherboard. System will not POST (no Dell splash). If you hit power on, power light will turn on for 4 seconds and will turn off. USB is accessed during those seconds. No function keys (F2 F12) do anything so system will not get into bios setup or diagnostics. Screen blank during this process. However, "D" key + power-on will go through graphic testing so screen is working and keyboard input is obviously working.

    Suspected BIOS issue but after create USB bios disk, <ctrl><esc> power cord inserted will NOT result in bios reload. No blink codes. Removed/swapped memory and no change.

    I have inspected motherboard and no obvious physical damage, component all look clean. This unit just failed to boot one day. Wondering if this might be an bios issue.

    So tell me if I am thinking right, if system can recognize the "D" key + power on to execute the screen test, doesn't that mean most/all of motherboard is working at least in regard to CPU? The fact that USB drive is accessed (ie, light turns on for a second), that means something is directing it to do that?

    What is going on with POST test? How do I figure out what is going on? I tried to replace bios chip from eBay with current bios but that did not seem to make a difference.

    I love to solve this on my own as a software issue but I am willing to send to someone who can properly diagnose and repair. I already got "ripped off" by sending it to a company in TX who claimed to do component repair but simply said motherboard needed to be replaced.

    Can someone lead me to document on what happens during POST on a Dell? Obviously the POST is not completing but how can I tell if it even starts?
  • pecrie
    Senior Member
    • Nov 2011
    • 182

    #2
    Re: How to troubleshoot NO POST - DELL XPS 9550

    Well I just had such an issue with a HP Compaq CQ50 - see my recent post - at the start up , I only had the DOS command cursor blinking in the upper left corner of the screen.

    I tried to program the bios chip with a bios bin file , but it would not work.It turned out that the bios chip was defective.

    Replacing it with a new chip and programming a new bin file was the solution ..

    Comment

    Related Topics

    Collapse

    • zenius
      [REQUEST] Dell G3 3579 BIOS Password & AMI Protected Range/BIOS Guard Unlock
      by zenius
      Hello, I have an old Dell G3 3579 (ST: 2WQ7LP2-8FC8) with a newer 8FC8 BIOS password. I have successfully attached to the flash chip (W25Q128JVSQ) on the motherboard with a CH341A programmer and made several modifications using Intel FIT (e.g., allow software SPI write) without bricking. I was also able to boot to a modified GRUB shell where I attempted to edit many BIOS security related options like BIOS Guard/Lock, Flash Signature Override, ME FW Image Re-Flash, etc.

      Unfortunately, some of these modifications like to Intel BIOS Guard failed because it is fused into the PCH. Also,...
      12-08-2024, 06:13 AM
    • mikeybass
      Dell 9010 MT BIOS Update Always Fails
      by mikeybass
      Hi, I hope some one has some advice for me. I searched the forums but didn't see anything relevant. I acquired two identical Dell 9010 Mid Tower computers from a business office upgrade (they were going to throw them out). Both of them have the same motherboard (00F82W). One of them works flawlessly. The other one had a corrupted BIOS. I tried flashing numerous main BIOS and EC files from the internet, but none of them worked. I decided to copy the main BIOS and EC from the working 9010 computer and successfully flashed the corrupted BIOS. This got the computer able to boot again and run norm...
      04-23-2025, 04:30 PM
    • capoplays
      Help with BIOS update on Dell G15 5515 after chip replacement
      by capoplays
      Hey everyone,

      I recently bought a Dell G15 5515 with an AMD Ryzen 7 5800H and 3060 RTX. The BIOS chip on it was dead, and my hardware guy replaced the chip. After that, everything was working fine.

      The BIOS is currently at version 1.22.1, and I wanted to update it. I downloaded the latest BIOS version from Dell Support using my ST: FQZMYJ3, but when I tried to run it, it says "unsupported system." I asked my tech guy what he did, and he said he took the chip from another board and flashed it onto mine.

      When I check the BIOS using the F12 menu Flash...
      10-24-2025, 06:53 AM
    • Akhlz001
      Dell Pro 13 Plus PB13250 Bios Unlock
      by Akhlz001
      Hi,

      Could someone help trying to unlock this BIOS, seems that Dell have changed the layout of new Dell Pro 8FC8 bioses from checking HXD - 4000 bits do not need changing, only 2000. However after FF the section starting from '01000' upto 2000 bits and then soldering the chip back it seems that the microchip on the motherboard is recovering the bios back to original settings after first boot. Has anyone found a way to crack this extra layer of security Dell have implemented? Seems both HP and Dell have upped bios security to match Lenovo by implementing extra measures on a separate...
      09-20-2025, 07:15 PM
    • Sathsul
      Dell Latitude 5431 issues with dumping bios
      by Sathsul
      So, i kinda spend significant ammount of the last couple of days trying to flash a new bios, and or unlocking the current bios password with little to no results.
      The whole thing started with it being the 8fc8 bios, i found the tools to unlock that but i needed a bios dump. So i pursued that, im at a point where i dessoudered the chip, and succesfully soudered it to the ch341, dumped whatever was on it.
      However, the tools supposed to unlock the 8fc8 say that there is no 8fc8 hex inside. And when i followed diffrent tutorials to just flash a new bios onto the chip i got stuck on the...
      10-28-2025, 07:49 AM
    • Loading...
    • No more items.
    Working...