acer es1-711 problem..... white screen and now black screen

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  • SMDFlea
    Super Moderator
    • Jan 2018
    • 20481
    • UK

    #21
    Re: acer es1-711 problem..... white screen and now black screen

    Did you use the same ram with the old motherboard .
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    • dellxps15
      Badcaps Legend
      • Feb 2014
      • 1588
      • italy

      #22
      Re: acer es1-711 problem..... white screen and now black screen

      ok u wont belive this....... i put old mainboard on rework machine..... wanted to remove bga , reball mself and solder it back to see what was wrong....

      gess what ?

      at 190° bga moved strange when touching it..... i waited till 200° , then removed and.... no solder on pcb ball pads, and balls on bga intact.....


      so in conclusion goldenchipset sent me a lead free bga sold as leaded....

      total waste of time, money and gone crazy....

      Comment

      • caspian
        Badcaps Legend
        • Oct 2015
        • 1589
        • Laptop

        #23
        Re: acer es1-711 problem..... white screen and now black screen

        such things make laptop repair one of the most time consuming jobs. My earning does not worth the time I spend, so that I can not repair an adequate number of laptops monthly. That is why I can not afford living expenses by laptop repair.

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        • Th3_uN1Qu3
          Believe in
          • Jul 2010
          • 6031
          • Romania

          #24
          Re: acer es1-711 problem..... white screen and now black screen

          These low-end machines are barely worth repairing at all anymore. I have earned a lot more from parting out one of those that I got partially broken (USB ports not working, shorted inside SoC) than I would get for actually repairing it and selling as good. I have chips in stock but have not bothered repairing the board yet...
          Originally posted by PeteS in CA
          Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
          A working TV? How boring!

          Comment

          • dellxps15
            Badcaps Legend
            • Feb 2014
            • 1588
            • italy

            #25
            Re: acer es1-711 problem..... white screen and now black screen

            today i got the new ram....... but still the second hand mainboard freeze. changed also wifi. so also mainboard + ram only freeze whele doing a memtest version 5.01 and pressing f2 for all core active. it freeze after few mins after memtest start, sometimes after 1.5 mins some after 5 mins, but alway freeze.

            today was able to install a fresh copy of windows 10, installed office all was ok, but after some hours lcd turn off and was not able to make it go back on.

            i guess also the second hand mainboard isnt compatible with windows 10 or is not in fully 100% working condition. got it from spiderx from ebay.

            will u suggest to give it back to the seller for non working ?

            damn have spent so much time on that garbage notebook.

            tomorrow im going to rework the old board, to make at least pc booting then if it is ok i give it to customer as working otherwise i tell customer pc is not worth repair :|

            never thought a notebook could be such bad....and in addition to that i got some bad china supplier experience.

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            • SMDFlea
              Super Moderator
              • Jan 2018
              • 20481
              • UK

              #26
              Re: acer es1-711 problem..... white screen and now black screen

              Did you get DDR3L ram . It looks like there was a bug in memtest ver 5.01

              https://www.passmark.com/forum/memte...ta-move-7-test
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              • dellxps15
                Badcaps Legend
                • Feb 2014
                • 1588
                • italy

                #27
                Re: acer es1-711 problem..... white screen and now black screen

                im getting 7.5 version and test again.

                yes ram are crucial ddr3L 1600 single rank

                i didnt give too much attention to memtest as it show unkown memory type and info, but windows freeze, and cant figure out why....

                edit: boot was in lagacy and is running version 4.3 but looks like no freeze so far (15 mins running )

                edit : put on uefi and is running fine, maybe as u say there was a problem with 5.01 since both 4.3 and 7.5 are running fine.

                so problem must be some windows error, like i read somewhere that intel n2840 has problem with c state, but i cant disable them from bios.


                edit: looking google, looks like in legacy some acer will freeze, so im going to install it i uefi and see if i can thow that notebook out of my house
                Last edited by dellxps15; 08-06-2018, 04:21 PM.

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                • SMDFlea
                  Super Moderator
                  • Jan 2018
                  • 20481
                  • UK

                  #28
                  Re: acer es1-711 problem..... white screen and now black screen

                  Check the bios version, one of the bios fixes listed on the acer drivers site says:

                  "Fixed After Windows 8 shutdown and replace memory DIMM, the first S3 will be fail"

                  Whether its just a coincidence or bad luck i don`t know until you finish testing again with memtest and update the bios.
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                  • mcplslg123
                    Badcaps Legend
                    • Jun 2015
                    • 7262
                    • india

                    #29
                    Re: acer es1-711 problem..... white screen and now black screen

                    Originally posted by caspian
                    such things make laptop repair one of the most time consuming jobs. My earning does not worth the time I spend, so that I can not repair an adequate number of laptops monthly. That is why I can not afford living expenses by laptop repair.
                    Agreed whole heartedly. thats why i said in my other post that these newer mb's have made repairing laptops so difficult and to top it all-un profitable.

                    Comment

                    • dellxps15
                      Badcaps Legend
                      • Feb 2014
                      • 1588
                      • italy

                      #30
                      Re: acer es1-711 problem..... white screen and now black screen

                      Update:

                      ive downloaded a windows 10 64bit and made it into usb pen with rufus using mbr for uefi mode.
                      turned on pc, entered bios, set boot to uefi, set admin password, disabled secure boot, saved bios setting and reboot .
                      after reboot i started and installed windows 10. then enabled again secure boot. done a windows update to install all driver from windows update.

                      went on acer website and downloaded the txe driver (trusted execution engine= and installed them going from version 2.0 to 1.0 as the 2.0 it got from windows update give that driver a yellow !

                      from acer site ive downloaded the io , run application program and touchpad driver as it was not working.

                      installed first the quickstartup appplication, then the i/o ic driver and then the touchpad. touchpad now is back to working.

                      computer now run fine with no more crash and freeze.

                      i read on a site that without uefi, pc will freeze, graphics card will not work properly and touchpad will not work....

                      acer notebook are really that bad ?


                      txn everybody for the help

                      Comment

                      • caspian
                        Badcaps Legend
                        • Oct 2015
                        • 1589
                        • Laptop

                        #31
                        Re: acer es1-711 problem..... white screen and now black screen

                        this is a great experience and thanks for sharing it. this will avoid extra works for future repairs. Does this problem exist only in Acer laptops?

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                        • dellxps15
                          Badcaps Legend
                          • Feb 2014
                          • 1588
                          • italy

                          #32
                          Re: acer es1-711 problem..... white screen and now black screen

                          dunno if only with acer.

                          on an asus i got black screen and find out it was a bad trackpad making it not posting:|

                          edit: i forgot to say that i used also old ram and old wifi card in the notebook and they are both fully working
                          Last edited by dellxps15; 08-07-2018, 12:46 PM.

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