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    #1

    Alienware M17-R1, Windows 7, BSOD

    I'm hoping you guys can help me. I recently traded a TV for this laptop. It is running Windows 7 but frequently shuts down to a blue screen of death. I'm not a laptop guy at all. I've searched the net, but can't find anything that works, and I only know enough to be dangerous. I've received a ton of help from the TV gurus over in the TV forum, so I'm hoping one or more of you can help me out.

    It crashes almost every time I use Google Chrome. The screen gets a bunch of lines and then BSOD.

    It crashes less frequently with Internet Explorer, but when it does, it seems to happen most of the time when trying to stream video.

    It doesn't seem to crash at all, or at least not very often, with Firefox.

    I've read that it could be a driver issue or a hardware issue, or a combination of both, but like I said, I'm not a computer guy so I don't really know how to determine what's good and what's bad.

    Thanks in advance for the help.
    Last edited by johnboy1313; 12-24-2013, 09:59 AM.
    Tags: None
    #2
    Re: Alienware M17-R1, Windows 7, BSOD

    Do this: http://pcsupport.about.com/od/window...-windows-7.htm then tell us the numbers that appear on the BSOD, or snap a pic of the screen.
    Originally posted by PeteS in CA
    Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
    A working TV? How boring!

    Comment

      #3
      Re: Alienware M17-R1, Windows 7, BSOD

      It'll run ubuntu all day without crashing, but I can't stream from the Dish TV Sling Player with ubuntu. If I could figure out how to do that, I might not even use Windows anymore.

      Comment

        #4
        Re: Alienware M17-R1, Windows 7, BSOD

        if your laptop using a gpu then that one should be the cause of problem and if u want to conform that its a driver problem then download the latest driver from dell website and install it

        Comment

          #5
          Re: Alienware M17-R1, Windows 7, BSOD

          Originally posted by Th3_uN1Qu3 View Post
          Do this: http://pcsupport.about.com/od/window...-windows-7.htm then tell us the numbers that appear on the BSOD, or snap a pic of the screen.
          OK, if I can get it to crash, I'll post a pic. It'll take a second. Thanks.

          Comment

            #6
            Re: Alienware M17-R1, Windows 7, BSOD

            OK, so now it's making a liar out of me. I'll post a pic as soon as I can get one.

            Comment

              #7
              Re: Alienware M17-R1, Windows 7, BSOD

              Originally posted by alihomee View Post
              if your laptop using a gpu then that one should be the cause of problem and if u want to conform that its a driver problem then download the latest driver from dell website and install it
              This is a pre-Dell laptop. They claim they don't support the older Alienware. It's ran all day with no issue

              Comment

                #8
                Re: Alienware M17-R1, Windows 7, BSOD

                It finally crashed on me.
                Attached Files

                Comment

                  #9
                  Re: Alienware M17-R1, Windows 7, BSOD

                  That's typically a memory error. Run bootable memtest and see if it reports any trouble.
                  Originally posted by PeteS in CA
                  Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
                  A working TV? How boring!

                  Comment

                    #10
                    Re: Alienware M17-R1, Windows 7, BSOD

                    Is that the Windows memory test or a program by another supplier? Windows' memory test doesn't show any errors.

                    Comment

                      #11
                      Re: Alienware M17-R1, Windows 7, BSOD

                      Originally posted by johnboy1313 View Post
                      Is that the Windows memory test or a program by another supplier? Windows' memory test doesn't show any errors.
                      i use the free version of this not sure what the others use
                      http://www.memtest86.com/download.htm

                      Comment

                        #12
                        Re: Alienware M17-R1, Windows 7, BSOD

                        This. You can also find it packaged with most Linux distros and on Hiren's Boot CD.
                        Originally posted by PeteS in CA
                        Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
                        A working TV? How boring!

                        Comment

                          #13
                          Re: Alienware M17-R1, Windows 7, BSOD

                          I ran the test and went up to get ready to go out tonight. When I came back windows was booted. I expected there to be a message of some kind telling whether the memory was good or not. I'm running it again but I don't know if the test will be done before I go out. Here's a pic. Would running 1 gig and 2 gigs of memory side by side be a problem? I've always thought you had to use matched sticks.
                          Attached Files

                          Comment

                            #14
                            Re: Alienware M17-R1, Windows 7, BSOD

                            That means it crashed and rebooted during memtest. 100% sure there's nothing overheating? Bad memory can also cause rebooting before it has a chance to display the errors.

                            It's usually not a problem to run unmatched sticks, but depending on speeds and timings, they may cause issues with certain configurations.
                            Originally posted by PeteS in CA
                            Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
                            A working TV? How boring!

                            Comment

                              #15
                              Re: Alienware M17-R1, Windows 7, BSOD

                              Originally posted by johnboy1313 View Post
                              I'm hoping you guys can help me. I recently traded a TV for this laptop. It is running Windows 7 but frequently shuts down to a blue screen of death. I'm not a laptop guy at all. I've searched the net, but can't find anything that works, and I only know enough to be dangerous. I've received a ton of help from the TV gurus over in the TV forum, so I'm hoping one or more of you can help me out.

                              It crashes almost every time I use Google Chrome. The screen gets a bunch of lines and then BSOD.

                              It crashes less frequently with Internet Explorer, but when it does, it seems to happen most of the time when trying to stream video.

                              It doesn't seem to crash at all, or at least not very often, with Firefox.

                              I've read that it could be a driver issue or a hardware issue, or a combination of both, but like I said, I'm not a computer guy so I don't really know how to determine what's good and what's bad.

                              Thanks in advance for the help.
                              A BSOD sounds like overheating, especially AMD CPU-based laptops.

                              -> Strangely, Windows gave a BSOD on a laptop that didn't have an overclocked CPU!
                              Despite that even 100C shouldn't cause an error when not overclocked!

                              -> OS errors are not typical with stock CPU core clocks!

                              And combined with lines, sounds like a PSU failure, bad caps or bad solder joints.
                              Last edited by RJARRRPCGP; 12-30-2013, 05:39 PM.
                              ASRock B550 PG Velocita

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                              "¡Me encanta "Me Encanta o Enlistarlo con Hilary Farr!" -Mí mismo

                              "There's nothing more unattractive than a chick smoking a cigarette" -Topcat

                              "Today's lesson in pissivity comes in the form of a ziplock baggie full of GPU extension brackets & hardware that for the last ~3 years have been on my bench, always in my way, getting moved around constantly....and yesterday I found myself in need of them....and the bastards are now nowhere to be found! Motherfracker!!" -Topcat

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                                #16
                                Re: Alienware M17-R1, Windows 7, BSOD

                                That's an intel CPU there.
                                Originally posted by PeteS in CA
                                Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
                                A working TV? How boring!

                                Comment

                                  #17
                                  Re: Alienware M17-R1, Windows 7, BSOD

                                  Originally posted by Th3_uN1Qu3 View Post
                                  That's an intel CPU there.
                                  It looks more like a power issue.
                                  ASRock B550 PG Velocita

                                  Ryzen 9 "Vermeer" 5900X

                                  32 GB G.Skill RipJaws V F4-3200C16D-32GVR

                                  Arc A770 16 GB

                                  eVGA Supernova G3 750W

                                  Western Digital Black SN850 1TB NVMe SSD

                                  Alienware AW3423DWF OLED




                                  "¡Me encanta "Me Encanta o Enlistarlo con Hilary Farr!" -Mí mismo

                                  "There's nothing more unattractive than a chick smoking a cigarette" -Topcat

                                  "Today's lesson in pissivity comes in the form of a ziplock baggie full of GPU extension brackets & hardware that for the last ~3 years have been on my bench, always in my way, getting moved around constantly....and yesterday I found myself in need of them....and the bastards are now nowhere to be found! Motherfracker!!" -Topcat

                                  "did I see a chair fly? I think I did! Time for popcorn!" -ratdude747

                                  Comment

                                    #18
                                    Re: Alienware M17-R1, Windows 7, BSOD

                                    Originally posted by RJARRRPCGP View Post
                                    It looks more like a power issue.
                                    No memory errors found with Memtest86. RJARRRPCGP, can you give a little more detail on checking the PSU?

                                    Comment

                                      #19
                                      Re: Alienware M17-R1, Windows 7, BSOD

                                      Originally posted by johnboy1313 View Post
                                      No memory errors found with Memtest86. RJARRRPCGP, can you give a little more detail on checking the PSU?
                                      It's either the power adapter or on the board.
                                      ASRock B550 PG Velocita

                                      Ryzen 9 "Vermeer" 5900X

                                      32 GB G.Skill RipJaws V F4-3200C16D-32GVR

                                      Arc A770 16 GB

                                      eVGA Supernova G3 750W

                                      Western Digital Black SN850 1TB NVMe SSD

                                      Alienware AW3423DWF OLED




                                      "¡Me encanta "Me Encanta o Enlistarlo con Hilary Farr!" -Mí mismo

                                      "There's nothing more unattractive than a chick smoking a cigarette" -Topcat

                                      "Today's lesson in pissivity comes in the form of a ziplock baggie full of GPU extension brackets & hardware that for the last ~3 years have been on my bench, always in my way, getting moved around constantly....and yesterday I found myself in need of them....and the bastards are now nowhere to be found! Motherfracker!!" -Topcat

                                      "did I see a chair fly? I think I did! Time for popcorn!" -ratdude747

                                      Comment

                                        #20
                                        Re: Alienware M17-R1, Windows 7, BSOD

                                        Look at the artifacting on the BSOD screenshot. That looks like a GPU fault to me.
                                        Dell E7450 | i5-5300U | 16GB DDR3 | 256GB SSD

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