New PC Warranties?

[genosmm]

Am looking for a new PC. Am thinking about a whole new system from Dell, Gateway, HP....

Have checked the postings and they all seem to have some models with Bad Caps!

Appreciate anyones experience with the various PC mfrs as to how well they handled these defective units? Am esp interested in out of warranty problems!

Am also wondering if anyone has contacted these PC mfrs to find out how they will handle any future problems?

Thanks

Gene OHara

[willawake]

Re: New PC Warranties?

i have stopped dealing with system builders. it is maybe ok if you have 1000 dell pcs in your company but if you have 1 then it is difficult for support. better to build a computer yourself if you can and then deal with individual manufacturers warranty for each part.

[genosmm]

Re: New PC Warranties?

willawake,

Thanks for the tip! Will rephrase my question in a "New Posting" so not to confuse anyone

gene

[AK0R]

Re: New PC Warranties?

I was clued in to this link by a co-worker:

http://www1.us.dell.com/content/segm...=us&l=en&s=dfo

then click on Dell Outlet - Home or Business & Education, depending on your specific needs.

Several of us have bought refurbished units, and been very pleased with them. Mine has all Rubycon ZL, with the exception of one little yellow Fujitsu, which I'm watching closely. My Dimension 4600 was about a year old when I bought it, so I figure the previous owner got to deal with the bad caps or whatever, and I got a great machine as a result. Prices are excellent, too.

[genosmm]

Re: New PC Warranties?

Before I started researching this "bad cap" problem, I thought Dell was the Best PC system builder!

After reading this http://www.gripe2ed.com/scoop/story/.../30/0141/79530 am having second thoughts but do not know how others have handled this same problem.

Would be interested anyones experience with Dell or other system builder(s).

Thanks

Gene

[AK0R]

Re: New PC Warranties?

The problems with the small-form factor systems have been well-documented, on this forum and elsewhere, and the Dell GX270s in particular. I understand why they're handling the issue in the way that they are (take care of the biggest customers first, because they spend the most money with Dell). That's not to say that I agree with it. If it were me, I would hire individuals to do "job-shop" repairs in the locations that are affected, rather than trying to sub-contract repairs to a few locations.

However, bad experience with one model of system shouldn't be used as a ruler to measure the company. Look at the Ford Pinto. A very poor design; that doesn't mean all Fords are junk (all Ford haters may keep their opinions to themselves!)

My Dimension 4600 desktop mini-tower has a case fan and a separate fan and channel for the CPU that brings in outside air, and doesn't recirculate case air. In my opinion, it's an excellent design, and has been very reliable for over a year now (not one crash or BSoD).

[MD Willington]

Re: New PC Warranties?

Still no official word from Dell, I had a nice chat with one of our IS/IT people about it...generally they call DELL and a new mainboard is shipped, but we have more than a handfull of their systems...last time I posted about it, over 600 machines..now it's way higher...the main problem now seems to be the smaller heatsink on the GX270's...so everything is ordered with the "High Performance" heatsink to avoid that problem.

MD