laptop hp g72 b52sf screen problems

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  • jean luc ferre
    jean luc ferre
    • Jan 2025
    • 15
    • France
    #1

    laptop hp g72 b52sf screen problems

    Hello,
    on this laptop hp g72 b52sf i have screen problems as you can see with the photo joined in attachments.
    the used graphic card is "intel hd graphics" and the id of the integrated screen is : "monitor/SEC3354".
    i verified the driver of the péripherals and they are ok. i verified the definition and settings of the graphic card and of the screen : definition 1600x900 and refreshment frequency :60hz. (they are the sames for the graphic card and the screen).
    i don't understand the reasons of the white stripe at the bottom of the screen below the task bar and the ghost images that sometimes appear.
    we have the same problems in the bios screen and the restarting process of the pc.
    Perhaps looking at the joined photo you could explain the reasons of these problems and give me some advises?
    waiting for your answers; thank you in advance.
    jean Luc Ferré
    Attached Files
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    • jean luc ferre
      jean luc ferre
      • Jan 2025
      • 15
      • France
      #2
      Hello,
      Here are some more details.
      When i used an external monitor connected to the vga port there are no problems.
      In the settings parameters of w10, the refreshment frequency indicates : 59,997 hz while in the properties of the screen the value is 60hz; is this here the problem?
      in attachments i let you the gpu-z and cpu-z reports if this could help you.
      Thank you in advance for your answers.
      Jean Luc Ferré
      Attached Files

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