Sony KDL-55W802A - No Power. Help?

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  • MiserablePixels
    Member
    • Dec 2017
    • 12
    • United States

    #1

    Sony KDL-55W802A - No Power. Help?

    I'm trying to diagnose my LEDTV's no power issue. For reference, the TV is not powering on, no standby lights or blink codes, no relay clicking, just nothing. The PS has 3.3v standby voltage and my bridge rectifier is reading in spec.

    I'm following the standby voltage (3.3v) but the mainboard is evidently not sending any signal back to my powersupply to enable the rest of the pins because the rest of my 12v rails don't have any power. If I use a jumper across "POWER ON" and "AC OFF DET", the 12v pins all get a solid 12.5v.

    Testing continuity, I find the 3.3v arrives at the mainboard but when I test the correlating via to see voltage, I get nothing(0.002vdc). So there is continuity to the bottom of the pcb but nearly zero voltage. Shouldn't I be able to see 3.3v on the via?

    Something I noticed though was when I unplugged the cable running between the power supply and the main board and ran a lead directly between the 3.3v pin socket on the cable to the male pin on the mb socket, I was able to read 3.3 volts on the via! It confuses me because my meter shows continuity through the cable to the via, but the voltage is getting lost somewhere. So, either the male or female socket/plug may be bad?

    I can't figure out the next step without being able to follow the 3.3v rail to see why nothing is coming back from the mainboard. I want to eliminate the power supply completely. All the caps look fine, the fuse is fine, nothing appears damaged or shows signs of ever getting hot, no smells, nothing obvious.

    I've looked at the service manual but it is a little difficult to follow. The procedural methodology seems like it should make sense but it has me frazzled.

    I'm trying learn something here and prevent adding to the floating garbage island. I can't see any reason why this piece of technology should be wasted.

    If you have any suggestions, I'd appreciate them. Should I be looking into the power supply further or does my assertion of the fault being at the mainboard seem accurate?

    Here are a couple reference photos of the boards(not my photos but this is my exact board revision/model).




    :blah:
    Last edited by MiserablePixels; 12-14-2017, 01:01 AM.
  • Andrew F. Ali
    Badcaps Legend
    • Jan 2014
    • 2450
    • Trinidad & Tobago

    #2
    Re: Sony KDL-55W802A - No Power. Help?

    Post a close up shot of the connector and pin Nos. to the Maun Bd. On the PSU photo it is the top right section. I may be able to guide you into doing a PSU 'self-test'.

    Comment

    • MiserablePixels
      Member
      • Dec 2017
      • 12
      • United States

      #3
      Re: Sony KDL-55W802A - No Power. Help?

      That would be great, thank you!
      Is this what you need?


      Attached Files

      Comment

      • MiserablePixels
        Member
        • Dec 2017
        • 12
        • United States

        #4
        Re: Sony KDL-55W802A - No Power. Help?

        Additionally - Is there a way to test my LEDs using the PSU alone? I'd like to eliminate them being an issue while I'm testing the PSU.

        I've read using a 10k resistor between the 3.3v Standby and Power ON and another 10k between the 3.3v and BL ON should turn them on, but I didn't get anything.

        Comment

        • Andrew F. Ali
          Badcaps Legend
          • Jan 2014
          • 2450
          • Trinidad & Tobago

          #5
          Re: Sony KDL-55W802A - No Power. Help?

          SELF-TEST Procedure:
          1. Unplug TV from the ac.
          2. Disconnect connector CN6401 from the Main Bd. and the Backlight connector.
          3. Solder/connect a 1Kohm resistor across pin 23: stby 3.3V and pin 28: power on. (Be careful not to short to other pins)
          4. Plug in to ac.
          5. Measure voltages on pins 13 to 18,to confirm you have 12V.
          6. Leaving the 1st 1Kohm resistor in place, Solder/connect a 2nd 1Kohm resistor across pin 23: stby 3.3V and pin 26: Tcn on. Be careful not to short to other pins)
          7. Measure voltage on pins 19 and 20 to confirm 12V.
          8. Connect a 3rd 1Kohm resistor across pin 23: stby 3.3V and pin 5: BL on. Be careful not to short to other pins)
          9. Reconnect the Backlights connector.
          10.Plug in to the ac.
          11 Observe if Backlights come ON.

          Let's assume you have ALL your 12V correctly and the Backlights do come on and stay on. Then we can safely say the PSU is GOOD.

          Comment

          • Andrew F. Ali
            Badcaps Legend
            • Jan 2014
            • 2450
            • Trinidad & Tobago

            #6
            Re: Sony KDL-55W802A - No Power. Help?

            Originally posted by Andrew F. Ali
            SELF-TEST Procedure:
            1. Unplug TV from the ac.
            2. Disconnect connector CN6401 from the Main Bd. and the Backlight connector.
            3. Solder/connect a 1Kohm resistor across pin 23: stby 3.3V and pin 28: power on. (Be careful not to short to other pins)
            4. Plug in to ac.
            5. Measure voltages on pins 13 to 18,to confirm you have 12V.
            6. Leaving the 1st 1Kohm resistor in place, Solder/connect a 2nd 1Kohm resistor across pin 23: stby 3.3V and pin 26: Tcn on. Be careful not to short to other pins)
            7. Measure voltage on pins 19 and 20 to confirm 12V.
            8. Connect a 3rd 1Kohm resistor across pin 23: stby 3.3V and pin 5: BL on. Be careful not to short to other pins)
            9. Reconnect the Backlights connector.
            10.Plug in to the ac.
            11 Observe if Backlights come ON.

            Let's assume you have ALL your 12V correctly and the Backlights do come on and stay on. Then we can safely say the PSU is GOOD.
            Have you tried this tip???

            Comment

            • MiserablePixels
              Member
              • Dec 2017
              • 12
              • United States

              #7
              Re: Sony KDL-55W802A - No Power. Help?

              Originally posted by Andrew F. Ali
              Have you tried this tip???
              I just completed this test.

              Jumping 3.3v and Power ON enabled all voltage correctly, both T-CNVcc12v pins have 12v. I jumped T-CN ON to 3.3V, BL ON to 3.3 with 1k resistors and voltage is traveling to them but I have no backlights.

              Does AC OFF DET need to be signaled? Shouldn't there be the equivalent of "Power Good"? Does GND need to be signaled?

              I appreciate your help so far. I'm hoping I'm just missing a step to enable the LEDs. I assume they work in "sections" I should be seing at least partial LEDs lit if there was an issue, wouldn't I?

              Comment

              • MiserablePixels
                Member
                • Dec 2017
                • 12
                • United States

                #8
                Re: Sony KDL-55W802A - No Power. Help?

                UPDATE

                Based on an initial hunch that the power supply was good, I ordered a new main board last week.

                I have been unable to determine what the problem on the mainboard is. The voltage issue at the port where the 3.3v was not reaching the via on the underside of the pcb was the only obvious issue. I imagine it could be better diagnosed and repaired by someone more knowledgeable than myself but for $75 I was able to buy a guaranteed working board.

                And it worked! TV turned right on. I am so glad.

                My only concern now is avoiding whatever caused the failure of the previous dead board. If anyone has any preventative tips for large LED TVs or the symptoms above, I'd love to hear them.

                Thank you, Andrew, for your time and help. I appreciate learning the diagnostic method you shared, it will be a great reference for the future!

                Comment

                • MiserablePixels
                  Member
                  • Dec 2017
                  • 12
                  • United States

                  #9
                  Re: Sony KDL-55W802A - No Power. Help?

                  SO, I am having an issue accessing some of the tv functions with the new mainboard.

                  There is no "Settings" menu option and only HDMI 1 is showing up.

                  Does this sound like a software issue?

                  I wonder if the new board needs to be updated in order to synchronize. Unfortunately I can't access the update function through menus. I've downloaded the update from Sony to a usb stick and the tv detects the usb but it doesn't begin the update process automatically as the Sony support site says it should.

                  Any thoughts on getting it synchronized or back to a default setting? Factory reset doesn't work either (holding UP and pressing Power does nothing)
                  Last edited by MiserablePixels; 12-15-2017, 11:11 PM.

                  Comment

                  • freakaftr8
                    Badcaps Legend
                    • Oct 2012
                    • 3743
                    • USA

                    #10
                    Re: Sony KDL-55W802A - No Power. Help?

                    With tv off. Use remote. (Display) (5) (volume up) (power)

                    Read in the service menu what the model is. Also may be able to factory reset there.

                    It kind of sounds like either the TV is set up in demo or store mode or hotel mode something like that
                    Last edited by freakaftr8; 12-16-2017, 12:10 AM.
                    Did I leave the soldering iron on?

                    Comment

                    • MiserablePixels
                      Member
                      • Dec 2017
                      • 12
                      • United States

                      #11
                      Re: Sony KDL-55W802A - No Power. Help?

                      Originally posted by freakaftr8
                      With tv off. Use remote. (Display) (5) (volume up) (power)

                      Read in the service menu what the model is. Also may be able to factory reset there.

                      It kind of sounds like either the TV is set up in demo or store mode or hotel mode something like that
                      Thanks for the input.

                      The service manual says "Info>5>Vol UP>Power". Is that what you meant? I wasn't sure what Display meant.

                      Unfortunately I don't have the original remote and my RCA universal isn't allowing me to get into service mode with that combo, although it has all of those buttons and it works with the TV.

                      Comment

                      • freakaftr8
                        Badcaps Legend
                        • Oct 2012
                        • 3743
                        • USA

                        #12
                        Re: Sony KDL-55W802A - No Power. Help?

                        Ok it may be info, this takes the place of the old display button which is essentially the same button. Any Sony remote will work. A lot of universal remotes won't do this. Sometimes using the enter button on universals work as the info button.
                        Did I leave the soldering iron on?

                        Comment

                        • MiserablePixels
                          Member
                          • Dec 2017
                          • 12
                          • United States

                          #13
                          Re: Sony KDL-55W802A - No Power. Help?

                          Ah, sadly this RCA universal just isn't speaking the same language. Well I guess I'll be ordering a Sony remote. I looked into Hotel mode, it does sound like that is why everything is disabled.

                          Well, I hope that's why.

                          Thank you for the suggestion, I'll report back when I get it.

                          Comment

                          • MiserablePixels
                            Member
                            • Dec 2017
                            • 12
                            • United States

                            #14
                            Re: Sony KDL-55W802A - No Power. Help?

                            Just to close this issue, the successful solution can be found in my other thread.

                            https://www.badcaps.net/forum/showthread.php?t=66463

                            Comment

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