samsung LN-S4051D diagnal lines

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

ok, thats the one ic1702, I put the cap on, was just a regular aluminum 47uf 10v, extended the leg, that one reads not sure of what the legs are called, the middle and top read 2.50v, left reads 0, right reads 5.17, the other ic102 reads 0v top and middle, 13.3 left, 7.97 right, ic101 reads 1.80v top and middle, 0 left, 3.35 right, not sure what they are suppose to read, thanks for helping.

got these readings from the ics. strike that first line, the cap went on c1701. sorry bout that got those two confused.

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

"ok, thats the one ic1702" OK, I am confused as to why you are referring to IC1702 since I am talking about the black cap C1701 that I redlined.

my bad, I was looking on top of the board and got ic1702 confused with c1701, c1701 is the on I put the cap on, was wondering if it could be one of those ics but don't know what they're suppose to read, thanks.

[budm]

Re: samsung LN-S4051D diagnal lines

"ok, thats the one ic1702" OK, I am confused as to why you are referring to IC1702 since I am talking about the black cap C1701 that I redlined.

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

I remember reading your posts on fixing one with the jumper cap on ic102, wonder if that one is bad on mine too, but the tv doesn't screech and go off and on like yours did.

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

ok, thats the one ic1702, I put the cap on, was just a regular aluminum 47uf 10v, extended the leg, that one reads not sure of what the legs are called, the middle and top read 2.50v, left reads 0, right reads 5.17, the other ic102 reads 0v top and middle, 13.3 left, 7.97 right, ic101 reads 1.80v top and middle, 0 left, 3.35 right, not sure what they are suppose to read, thanks for helping.

[budm]

Re: samsung LN-S4051D diagnal lines

This is where the cap is located:
https://www.badcaps.net/forum/attach...2&d=1420085798

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

http://assets.shopjimmy.com/media/ca...bn9401091b.jpg I think I got my ics mixed up budm, I put the cap on ic1702, I think I should have put it on ic102 on the other side, on ic102 my reading is nothing on top and common, 7.97 on one end and 13.31 on other end, anyone know if that sounds like proper voltage? sorry bout the bad terminology, have not been able to locate schematic, Thanks.

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

any other components I can tests with mm on the mainboard, that might cause the snowy pic. and no menu at all problem, thanks.

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

whenever I do reset with remote, the snowy picture changes but just a little, any idea why I can't get a menu of any type?, thanks.

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

That model tv is known for bad panels. I would change the caps,and diodes to see if any thing changes.

hi splitcrete, you think I should change the power supply caps even tho my voltages are all correct or do you mean on the a board?, Thanks.

[budm]

Re: samsung LN-S4051D diagnal lines

No need to unsolder the old one, so the more troubleshooting.

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

You are just putting the cap in parallel with that black cap just to see if it has any affect, it is tricky soldering works due to not much pads on the SMD cap to tack on the added cap legs, just remember that the white bar of that SMD cap is POSITIVE.

finally located a 10v 47uf, soldered it on, no difference, do I have to unsolder it, or it just won't hurt to leave it in?, thanks.

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

Default Re: Samsung LN52A550 - clicking. Eeprom or something else?
Quote:
Originally Posted by nomoresonys View Post
http://www.samsung.com/us/support/ow.../LNS4051DX/XAA found this but no firmware available, there must be some someplace.
looks like another needle in a haystack type of situation.

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

long story short, if your tv is more than 3 years old, samsung WILL NOT help you, in any WAY SHAPE OR FORM, PERIOD!!!

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

No Reply

Jan 5 at 1:48 PM
Please note that this email address is used only for sending chat transcripts.The emails sent to this email address are not monitored and will not be replied.Please visit http://www.samsung.com/us/support/ if you need any further assistance.

General Info
Chat start time Jan 5, 2015 12:15:34 PM EST
Chat end time Jan 5, 2015 1:45:43 PM EST
Duration (actual chatting time) 01:30:09
Operator Steven

Chat Transcript
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Lindsey'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Visitor: needfirmware for LN-S4051DX/XAA.
Visitor: Read on your site about the bad firmware on these and other models.
Lindsey: Just to confirm, are we connected on the chat?
Visitor: yes.
Visitor: Read on your site about the bad firmware on these and other models.
Visitor: needfirmware for LN-S4051DX/XAA.
Visitor: you there?
Lindsey: Yes, I am there.
Visitor: Read on your site about the bad firmware on these and other models.
Visitor: needfirmware for LN-S4051DX/XAA.
Lindsey: I will be right with you.
Visitor: ok, thanks.
info: There may be a problem communicating with Lindsey. Please wait while your chat is transferred to another Samsung Agent.
info: You are now chatting with 'Noel'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Noel: I understand that you are looking for firmware update on your TV. Am I correct?
Visitor: yes.
Noel: Thank you for the confirmation.
Visitor: read on samsung site these aand others had bad firmware.
Noel: I see that there is no any firmware update on the above model.
Visitor: now what, and why?
Noel: Could you provide me with the link of the bad firmware which you have read?
Visitor: if I cant get a simple bit of firmware, then WHY should I ever buy another samsung product?????
Visitor: might take a while, read it yesterday.
Noel: Firmware updates are released by Samsuhg for the 2011 and higher models.
Noel: Firmware updates are released by Samsung for the 2011 and higher models.
Visitor: so anything older than 3 years, samsung just pays no attention to?
Visitor: not good business practice.
Noel: I know how bad you feel, however we will take this as feedback in notice.
Visitor: is there anywhere I can go to get this firmware?
Visitor: Heaven forbid I should trouble the product maker for it.
Noel: Firmware should be released by Samsung. As If now Firmware updates are released by Samsung for the 2011 and higher models.
Visitor: well thats too bad for me AND for samsung, because I'll never buy another samsung product, and I'll blog it all over that samsung dont give a SHIT about its customers.
Visitor: thanks for absolutely NOTHING.
Visitor: and the survey gets ffffffffffffffffffff
Visitor: FAIL
Noel: I do understand your concern, the updates might be released in the future.
Visitor: B S
Visitor: samsung shoots itself in the foot again, how long will they last.
Visitor: NOT VERY.
Noel: However I will take this as a feedback in notice.
Visitor: TAKE IT TO THE SUPERVISOR
Noel: Once the firmware updates are released we will let you know.
Visitor: I WANT IT NOW.
Visitor: I PAID 3,000 DOLLARS FOR THIS TV
Visitor: UNDERSTAND??????????
Noel: Please do not disconnect the chat while I transfer it to my supervisor.
Visitor: RIGHT.
info: Please wait while I transfer the chat to 'Steven'.
info: You are now chatting with 'Steven'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Steven: Hello, I am the supervisor of Noel.
Steven: Allow a couple of minutes, while I review the chat conversation to assist you better.
Visitor: I need a simple piece of firmware, for this 3,000 dollar tv.
Steven: I understand that you are looking for the firmware update for the TV.
Steven: I will be glad to assist you with the information.
Visitor: thanks.
Steven: Are you experiencing any issue with the TV?
Visitor: yes, the firmware needs replaced.
Visitor: read about the bad firmware right on samsung.
Visitor: why is it so hard to get?
Visitor: samsung must have had it available at some point.
Visitor: right?
Visitor: it don't cost samsung anything.
Steven: I truly understand your requirement. However, the firmware update is not available for the TV.
Steven: Please tell me the exact issue you are experiencing with the TV.
Visitor: I just want to put it on my tv. it did cost 3 grand after all.
Visitor: snowy picture no menu.
Visitor: its firmware
Visitor: a storm messed up the firmware.
Visitor: happens all the time.
Visitor: not to me all the time but its a very common ocurance.
Steven: I understand your concern with this issue.
Steven: I see that there are no reported issues with the TV.
Steven: From how long you are experiencing this issue with the TV?
Visitor: since the storm messed up the firmware.
Visitor: what are you saying, samsung threw all the firmware away.
Visitor: I'll be blogging about this, for sure.
Visitor: how much business does samsung need to lose over a piece of free firmware?????
Visitor: what a joke.

Steven: I relate to what you have said as a consumer.
Steven: I am sorry; to know that.
Steven: Are you able to perform some troubleshooting steps to isolate the issue?
Visitor: yes.
Visitor: if I alredy tried it, I'll just say next.
Steven: Just to confirm; did you check with multiple sources like DVD, cable box etc and the issue persists on Menu screen?
Visitor: next.
Visitor: there is no menu period, firmware is borked.
Steven: Thank you for performing the steps. We appreciate your efforts.
Visitor: also putting this useless dialogue in my blog.
Visitor: blogs.
Steven: In this case what best I can do is I will escalate the case to our executive customer relation department and you will receive a call with in 2 business days with the information.
Visitor: how wonderful, I won't hold my breath.


Steven: Just to confirm, are we connected on the chat?

Steven: Thank you for the details.
Visitor: just send it on a thumb drive.
Visitor: how hard can it be???
Visitor: what do you need, another 2 bucks postage, on top of the 3 grand???
Steven: Sure, I will update the ticket as per your concern.


Steven: Thank you.
Steven: Could you give me a few minutes while I gather document the case and provide you with the transaction number?
Visitor: yes
Steven: Thank you.
Steven: I appreciate your time and patience.
Steven: I have escalated the case.
Visitor: all this bs for firmware.
Visitor: something is wrong here.
Visitor: why does samsung take down the firmware in the first place???
Steven: I can understand how important this is to you. I have mentioned the concern in the ticket, you will receive a call from the Executive customer relations department.
Visitor: when net month?
Visitor: next month?
Steven: The firmware update will be released when there is an issue with the TV.
Steven: No, you will receive the call within within 2 business days with the information.
Visitor: theres been many issues.
Visitor: the other guy already said they don't have anything older than 2011, no matter how much I paid for it, which is not good business.
Visitor: not too many people want to pay as much for their tv as they do for their car.
Visitor: at a thousand dollars a year.
Steven: I relate to what you have said as a consumer. I have documented the issues with the TV, the ECR department will contact you and discuss with you about the issue.
Steven: The appropriate team will work on this issue.
Steven: Please wait for the call back from the ECR department.
Visitor: so your saying when theres an issue with this tv model, samsung will release firmware?
Visitor: and your not just taking it off the site to sell more tvs, which will not work anyway.
Visitor: what are people suppose to do, when a storm messes up their firmware.
Visitor: buy another tv??????
Visitor: not happening.
Steven: The firmware update will be released when there is software related issues.
Steven: The firmware will update the software of the TV. If there is any storm and there is an issue with the TV, the device requires a service.
Visitor: of course you realize, that if people can't get firmware for samsung tvs, they will just buy other brands, where the site has firmware readily available, wihout hassle.
Visitor: nope.
Visitor: just requires firmware.
Steven: I truly understand your requirement. As I have already escalated the issue, you will receive a call from the ECR department and they discuss with you about the firmware, our team will work on this issue.
Steven: Just to confirm, are we connected on the chat?
Visitor: I'll hold off on my blogs, but it doesn't look good.
Steven: I can understand how important this is to you. Please wait for the callback from the ECR department
Visitor: you need at least an archive of firmware, it's just good practice, if you want to keep customers.
Steven: I will take this as a feedback.
Steven: Is there anything else I can assist you with?
Visitor: ok, we'll see, I'm done for now, waiting on call.

[budm]

Re: samsung LN-S4051D diagnal lines

You are just putting the cap in parallel with that black cap just to see if it has any affect, it is tricky soldering works due to not much pads on the SMD cap to tack on the added cap legs, just remember that the white bar of that SMD cap is POSITIVE.

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

all my g board voltages test good, must be on the a board, I'll try the cap in parallel, you pointed to, does that mean put it on top of the other part, like I would a fuse?, thanks.

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

thanks budm, used a bread tie, they're at 2.3, guess thats not the problem, thought I was onto something for a minute there.

[budm]

Re: samsung LN-S4051D diagnal lines

That is what I use, sewing needles, or small resistor/diode legs.

[nomoresonys]

Re: samsung LN-S4051D diagnal lines

think I would need small needles or such to make connection.