65pfl9708s no HDMI5 in menu

[Roman Lut]

Hello everyone!

I recently had to replace the SSB in my Philips 65PFL9708S/12.
Fortunately, I managed to find a board with the exact same part numbers:

• 3104 303 54946 B
• 3104 313 66186 B

The TV works fine after the replacement, except for one issue: the “HDMI 5” input no longer appears in the menu.
I could live without it, but on this model HDMI 5 is the only port capable of handling 4K.

Here is what I’ve already checked:

• Updated to the latest firmware (173.67)
• Double-checked both rows of Option Codes — they match the original board:
  • 33347 04648 52943 00707
  • 63408 65202 24636 00000
• Changed Display Type to 432 using the remote
• Entered all 12NC codes in the SAM menu

Has anyone experienced the same issue?
The 4K upscaler (Novatek NT68361) is functioning, and Ambilight works too (it’s on the upscaler board), so HDMI5 should be operational.
With the previous SSB, HDMI5 worked normally.
The only difference I noticed is that new SSB was from 65pfl9708s/60(according to Type in SAM) but I have 65pfl9807s/12.

[Davi.p]

why "08" in place of a "07"? them are different series, what i remember is 08 was Full hd

[Diah]

both UHD 3D Passive series 9000, but where you got the 12NC data ? on sam there are option how many USB HDMI ports, did you check it USB 3 HDMI 5?

[Roman Lut]

why "08" in place of a "07"? them are different series, what i remember is 08 was Full hd

Sorry for the confusion, there is a typo in the last sentence — it should be “I have 65PFL9708S/12.” So the only difference is /60 vs /12 only.

[Roman Lut]

both UHD 3D Passive series 9000, but where you got the 12NC data ? on sam there are option how many USB HDMI ports, did you check it USB 3 HDMI 5?

I've got numbers from stickers:







I do not see any option to change number of USB or HDMI ports in SAM.
Also I guess 12NC numbers does not really mater, the features are higly likely controlled by Option Codes.

[Roman Lut]

Got bootlog:

5P04.26168 plfapp:441 vlib/diversity:0095 OPT_CODE: 33347 04648 52943 00707 63408 65202 24636 00000
5P04.26196 plfapp:441 ty/plfdiv_mdiv:0772 Region : 0
5P04.26650 plfapp:441 ty/plfdiv_mdiv:0773 NXP BoardVersion : 6
5P04.26666 plfapp:441 ty/plfdiv_mdiv:0775 CabinetNumber : 2
5P04.26685 plfapp:441 ty/plfdiv_mdiv:0776 FpgaPQPresent : FALSE
5P04.26698 plfapp:441 ty/plfdiv_mdiv:0777 FpgaDimmingPresent : FALSE
5P04.26711 plfapp:441 ty/plfdiv_mdiv:0784 Hdmi2Present : TRUE
5P04.26724 plfapp:441 ty/plfdiv_mdiv:0785 Hdmi3Present : TRUE
5P04.26737 plfapp:441 ty/plfdiv_mdiv:0786 Hdmi4Present : TRUE
5P04.26754 plfapp:441 ty/plfdiv_mdiv:0787 Hdmi5Present : TRUE
5P04.26767 plfapp:441 ty/plfdiv_mdiv:0790 S_VideoPresent : TRUE
5P04.26779 plfapp:441 ty/plfdiv_mdiv:0791 DVBS2Supported : TRUE
5P04.26792 plfapp:441 ty/plfdiv_mdiv:0792 DvbsDecoderType : SILAB2166
5P04.26809 plfapp:441 ty/plfdiv_mdiv:0793 DVBT2Supported : TRUE
5P04.26824 plfapp:441 ty/plfdiv_mdiv:0794 VgaPresent : FALSE
5P04.26836 plfapp:441 ty/plfdiv_mdiv:0796 Av1SourceType : SCART
5P04.26848 plfapp:441 ty/plfdiv_mdiv:0805 AmbientLightTopology : 3 Sided ( x 9, y 4 )
5P04.26867 plfapp:441 ty/plfdiv_mdiv:0806 EthernetSupported : TRUE
5P04.26880 plfapp:441 ty/plfdiv_mdiv:0807 WifiSupported : TRUE
5P04.26892 plfapp:441 ty/plfdiv_mdiv:0808 LightGuideSupported : FALSE
5P04.27058 plfapp:441 ty/plfdiv_mdiv:0809 SplashScreenEnabled : TRUE
5P04.27072 plfapp:441 ty/plfdiv_mdiv:0810 SplashScreenSupported : TRUE
5P04.27091 plfapp:441 ty/plfdiv_mdiv:0820 ThreeD : 3D_Passive
5P04.27104 plfapp:441 ty/plfdiv_mdiv:0830 ThreeDGoggles : Expand
5P04.27117 plfapp:441 ty/plfdiv_mdiv:0838 DigitalNaturalMotion : Full
5P04.27129 plfapp:441 ty/plfdiv_mdiv:0839 AlShopMode : 0
5P04.27143 plfapp:441 ty/plfdiv_mdiv:0840 AlProfile : 3
5P04.27156 plfapp:441 ty/plfdiv_mdiv:0841 Overdrive3DLut : 0
5P04.27168 plfapp:441 ty/plfdiv_mdiv:0842 IsfSupported : TRUE
5P04.27181 plfapp:441 ty/plfdiv_mdiv:0843 LightSensorType : 3
5P04.27194 plfapp:441 ty/plfdiv_mdiv:0849 LightSensorDevice : I2c
5P04.27212 plfapp:441 ty/plfdiv_mdiv:0854 QfhdInputSupport : QFHD Hdmi and JPEG
5P04.27225 plfapp:441 ty/plfdiv_mdiv:0860
5P04.28141 plfapp:441 ty/plfdiv_mdiv:0867 SetType : 65PFL9708S/12
5P04.28437 plfapp:441 ty/plfdiv_mdiv:0874 Service12NcSsb : 310432881031
5P04.29212 plfapp:441 ty/plfdiv_mdiv:0881 ProductionCode : ZH1B1335002604


5P04.96871 plfapp:441 es/hdmi4k/mdrv:0119 HDMI 4K idrvpow_Init
5P05.38278 plfapp:441 es/hdmi4k/mdrv:0693 DeviceVersion == NT361_V2.26
5P05.40217 plfapp:441 s/hdmi4k/mctrl:1152 DevicePowerOn() powN_OnTurnedOn

[Roman Lut]

Ok, so far I’ve “resolved” it in the following way:

• got a high-quality HDMI cable
• Enabled HDMI-CEC on the Android TV box

Now I can turn on the TV using the Android TV Box remote, and the TV automatically switches to HDMI5. However, the HDMI5 option is still missing from the TV’s Source menu. If I switch to HDMI1, there's no way to return to HDMI5 except by powering the TV off and on again.

The repair took quite a while, so I’m not 100% sure whether the previous SSB behaved exactly the same, but I believe the HDMI5 option was present in the menu before.

Looks like I just have to live with it.

Bootlog:

5P05.25571 plfapp:442 es/hdmi4k/mdrv:0693 DeviceVersion == NT361_V2.26
5P05.30248 plfapp:442 s/hdmi4k/mctrl:1524 m_signalPresence == 1
5P05.30262 plfapp:442 s/hdmi4k/mctrl:1525 m_videoPresence == 1
5P05.30272 plfapp:442 s/hdmi4k/mctrl:1526 m_fieldFrequency == 60
5P05.30283 plfapp:442 s/hdmi4k/mctrl:1527 m_scanType == 1
5P05.30293 plfapp:442 s/hdmi4k/mctrl:1528 m_numberOfLines == 1080
5P05.30303 plfapp:442 s/hdmi4k/mctrl:1529 m_numberOfPixels == 1920
5P05.30314 plfapp:442 s/hdmi4k/mctrl:1530 m_videoCoding == 11
5P05.30326 plfapp:442 s/hdmi4k/mctrl:1531 m_imageFormat == 9
5P05.30337 plfapp:442 s/hdmi4k/mctrl:1532 m_IsPCFormat == 0
5P05.30684 plfapp:442 s/hdmi4k/mctrl:1543 Signal present, HDMI input connected