Polaroid P43D300 (vestel 17MB97) issues (bluetooth & various sw bugs)

[snimmits]

Good afternoon,

I have a Polaroid P43D300.
It shipped with WiFi and Bluetooth.

Two weeks ago, I ran through the first time installation.
This did a full reset and went through the first time setup.

Once complete, I went to settings > sound.
selected Audio Link, changed setting from disabled to enabled, pressed green button on remote and the tv does a search (discovery) for Bluetooth devices.

search completes and doesn't find any devices.

I have tried everything I can think of.

Can someone provide me with the latest software and configuration files for this tv.

I have pasted as much information as I can from the service menu.

PANEL:43 VESUNDLN12_2D FHD_D_N_FO_V_97_197571-V2.00 - SVN:INVALID-xxxxxxxx
PO: POTool MB97 OEM FHD 171413-SVN: INVALID Build Time: 2016-01-04 11:19:38

PROFILE: 9720EMPOLLO3AGBEN B9GR 1MB8YV12YYYMS21Y0000019243

HW Profile Version: 111 SW Profile Version: 228 Lang Profile Version: 464

PEQ FILES: GRUP 1-6W 8W-V001-SVN:INVALID EDID: VES-43FHD LCD
29.03.2016 17:58:55 CEYHUNH

iplayer Cert File: Browser Version: Opera3.6

I hope I can get this tv set fixed, all I did was a factory reset via first time installation and Bluetooth no longer discovers devices.

King regards,
Dan.

[Diah]

tell your mainboards code 17MB ????

did you play before with profile file editor?
do you know how to download and upload profiles on the TV or access service menu?

[vinceroger69]

tell your mainboards code 17MB ????

did you play before with profile file editor?
do you know how to download and upload profiles on the TV or access service menu?

Just in case you missed it diah the mainboard numbers in the title (vestel 17MB97)

[Diah]

Just in case you missed it diah the mainboard numbers in the title (vestel 17MB97)

yes thanks..... you did factory reset from user menu... right? if this is the case you need to log in service menu and from there make hard reset.

[snimmits]

yes thanks..... you did factory reset from user menu... right? if this is the case you need to log in service menu and from there make hard reset.

Hi, thankyou everyone for your responses.

This mainboard is 17MB97

There is no reset option in the user menu's, you can choose first time installation and this does the factory reset and reboots to the welcome screen.

I have tried the first time installation from the channel user menu, this does not work.

I have also tried the factory reset from the service menu (4725) - this does not fix the problem.

Bluetooth was working fine until I did the first time installation (from channels menu).
I have tried everything, sw upgrade, checked profile and made some changes - still didnt work.

I am thinking - in the sw or hw profile - is there any config data to switch on the bluetooth (enable the device).
I understand that the bluetooth module usually wakes up when you enable a feature that requites bluetooth (for example - Audio Link or Smart Remote) once one of the features is enabled - you can discover devices.

If there is a simple bit of data to enable the module for the TV explicitly then this could be the cause.
I have seen in hex that there appears to be some bit of data above the bluetooth features that can be enabled (i.e smart glasses, hid, headset etc) - all these features have a true or false (0 or 1) value to enable them.
Bluetooth itself may have a value, ill do some trial and error.

Kind regards,
Dan

[Diah]

i don't think yours TV had BT ... if it does then its MAC will show at Service menu register.

[snimmits]

i don't think yours TV had BT ... if it does then its MAC will show at Service menu register.

My TV does have Bluetooth.
I had my wireless speakers connected.

I have also taken the back off the tv and there is a Bluetooth module connected to the WiFi module by wires.

If i remove the module and power on tv, the option for audio link and smart remote dissappears.

The module is set to use MAC from LAN.
I could try changing this.

[Diah]

My TV does have Bluetooth.
I had my wireless speakers connected.

I have also taken the back off the tv and there is a Bluetooth module connected to the WiFi module by wires.

If i remove the module and power on tv, the option for audio link and smart remote dissappears.

The module is set to use MAC from LAN.
I could try changing this.

common Man... i will lost all my head hair...LOL
Speaker LINK ( Smart Remote by Vestel are WIFI link. / View/ Network Remote when TV share at home same Router GATE IP.
MAC of WIFI will never share with any other module, just because easy things... WLAN Protocol are deterrent from BT Protocol.
show me please the module

[nomoresonys]

Try something simple, unplug all accessories, unplug tv from power, hold power button on tv in for 30 seconds, wait 10 minutes then plug it back in, try un-pairing or repairing.

[nomoresonys]

Do you have/did you try other bluetooth devices with with the tv?

[Diah]

Do you have/did you try other bluetooth devices with with the tv?

dont bother when no Photos added..
this is his boards and the wifi module.... its wifi direct ( Direct / view / Link and normal 2.4 WLAN function ) had nothings to do with BT. but if he like to add he can add USB BT the linux will install it driver if its kind of plug in driver.

[nomoresonys]

Well I'm befuddled, you mean it's a joke and he never had bluetooth on this tv?

[Diah]

Well I'm befuddled, you mean it's a joke and he never had bluetooth on this tv?

I don't mean its joke. but many user could think one function its BT but in fact its WIFI

[nomoresonys]

Ok, that makes sense, my bad, I had another misinterpretation

[lotas]

It can also be equipped with WI-FI + BT.

[vinceroger69]

It can also be equipped with WI-FI + BT.

yes there are a few wifi + bt boards available for this tv model number on uk ebay

[nomoresonys]

Thinking this has to be something fairly simple, what are the odds the module went bad at the same time as the reset was done.

[Diah]

good catch Lotas... let see the owner module photo

[nomoresonys]

Just to cover the obvious, make sure your device is turned on, is charged or has fresh batteries, and is in range of the tv you want to connect to.