Acer E5-575-39FE no voltage on battery

[alderick]

Hello guys,

Laptop have been dropped, broken screen and battery had no voltage on connector.
I replaced the screen and it's ok, but still no voltage on battery connector, 16.91V on cells, which is fine for 4cells battery.
I ordered a brand new battery from Acer, same thing, no voltage on it's connector.

Is this a MB issue?

I did some measurement on the bq24780s, but since there is no voltage on battery i'm not sure it's any help?

Thank for reading.


EDIT :

1 ACN 19
2 ACP 19
3 CMSRC 18,98
4 ACDRV 24,6
5 ACOK 3
6 ACDET 2,58
7 IADP 0
8 IDCHG 0
9 PMON 0
10 PROCHOT 0
11 SDA 3,27
12 SCL 3,27
13 CMPIN 0
14 CMPOUT 1,39
15 BATPRES 0
16 TB_STAT 3,41
17 BATSRC 0,24
18 BATDRV 0,27
19 SRN 0,24
20 SRP 0,24
21 ILIM 0,81
22 GND 0
23 LODRV 0
24 REGN 6,06
25 BTST 5,72
26 HIDRV 0,24
27 PHASE 0,24
28 VCC 19

[piernov]

Re: Acer E5-575-39FE no voltage on battery

Did you check battery disable switch?

[alderick]

Re: Acer E5-575-39FE no voltage on battery

No, can you tell me how please?
If you mean the switch under the laptop we can reach by a small hole, I did check and it's working fine. 0.2 ohm when pressing and open circuit when release.

[alderick]

Re: Acer E5-575-39FE no voltage on battery

I'm so stupid, didn't even see the big switch next to the other one, when I press it, battery start deliver current and laptop is working on battery.
Thanks, case closed.