Desperate for battery/charge help for Asus N752V

[MallorcaNick]

Hi all.

My Asus N752V is about 3 years old, had a little upgrade with an SSD installed and works very very well.....apart from a huge battery/charge issue.

- It only works when plugged in.
- Bottom right says "0% available (plugged in, charging)....but it's not actually charging at all. If I remove the cable, it switches off immediately.
- I replaced the battery with a new one, but no difference.
- It turns itself off after about 2 hours (and doesn't overheat).
- I've had all tests and diagnostics done via an amateur computer 'fixer' but he came up blank.
- All drivers etc have been re-installed or changed.
- I've tried holding down the on/off button for 60 seconds and most of ideas that I've read online.

Has ANYONE else heard of this issue please? It's driving me crazy!!

THANKS IN ADVANCE!


Nick

[piernov]

Re: Desperate for battery/charge help for Asus N752V

Did it run from the "new" battery with AC adapter disconnected and did the battery discharge properly?

[MallorcaNick]

Re: Desperate for battery/charge help for Asus N752V

Did it run from the "new" battery with AC adapter disconnected and did the battery discharge properly?

I'm not very computer-literate so not sure if I understand.

It didn't work without the adapter plugged in after the change of battery or before the change. Obviously it worked for 3+ years before it suddenly started playing up......

[piernov]

Re: Desperate for battery/charge help for Asus N752V

"new" battery probably bad.

[MallorcaNick]

Re: Desperate for battery/charge help for Asus N752V

"new" battery probably bad.

So the old battery was bad and the new battery is bad too?

I doubt that's the reason.

Anyway, if there was no battery, just power via the adapter, why would the computer turn itself off every two hours? It's not get warm at all, so it's not heat-related.

[piernov]

Re: Desperate for battery/charge help for Asus N752V

Market is filled with garbage batteries, it's not uncommon to buy a "new" one that just doesn't work, sometimes 2 in a row (or 3…). New batteries should come charged at around 50% (or at least between 20% and 80%), so laptop should work from it even if it cannot charge it.

[SMDFlea]

Re: Desperate for battery/charge help for Asus N752V

Try batteryMon software, see if it will see the batteries.Click the battery icon on the top left, post some pictures of the results screen.

[petehall347]

Re: Desperate for battery/charge help for Asus N752V

did it work before the upgrade ? if so i suggest trying old drive back in,
maybe screws in wrong holes

[MallorcaNick]

Re: Desperate for battery/charge help for Asus N752V

Try batteryMon software, see if it will see the batteries.Click the battery icon on the top left, post some pictures of the results screen.

Thanks. I'm running this at the moment although it's run 600 samples and there's absolutely zero on the screen to look at. How long does the full scan work for please?

[MallorcaNick]

Re: Desperate for battery/charge help for Asus N752V

did it work before the upgrade ? if so i suggest trying old drive back in,
maybe screws in wrong holes

Yes, it did.....and it worked for a good length of time after the upgrade too.

The old drive is still there, but an additional SSD was added, I think.

[MallorcaNick]

Re: Desperate for battery/charge help for Asus N752V

Try batteryMon software, see if it will see the batteries.Click the battery icon on the top left, post some pictures of the results screen.

As you can see from the attached screenshot, nothing is showing at all. I've also added the info about my battery taken from the scanner.

I really don't know if it's a faulty battery or some other issue.

[MallorcaNick]

Re: Desperate for battery/charge help for Asus N752V

Has nobody got any ideas????

[SMDFlea]

Re: Desperate for battery/charge help for Asus N752V

Can you post some good clear pictures of the battery connection area and surrounding components .

[MallorcaNick]

Re: Desperate for battery/charge help for Asus N752V

Can you post some good clear pictures of the battery connection area and surrounding components .

I haven't got the back off the computer right now.......