HP DV9700 wont Show BD/DVD Drive

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  • DTLMG
    Member
    • Nov 2011
    • 37
    #1

    HP DV9700 wont Show BD/DVD Drive

    I have a HP DV9700 that wont show the BD/DVD/ in either the Device Manager or MY COMPUTER. I have restored the Hard Drive to the Original HP image and still nothing. I hear that these machines have a known Motherboard problem. Any suggestions?

    If i put a DVD into the DVD player I can hear it spin
    Tags: None
    • b700029
      Banned
      • Sep 2010
      • 640
      #2
      Re: HP DV9700 wont Show BD/DVD Drive

      Tried linux? It might be a software issue.

      The drive will automatically spin if a disc is placed in and it's supplied power, so at least that part of the hardware is OK

        Comment

        • Toasty
          Badcaps Legend
          • Jul 2007
          • 4171
          #3
          Re: HP DV9700 wont Show BD/DVD Drive

          Does it show in the BIOS? If not, either the controller or the drive has failed.
          veritas odium parit

            Comment

            • Sparks88
              Senior Member
              • Sep 2011
              • 110
              #4
              Re: HP DV9700 wont Show BD/DVD Drive

              firstly is this a new drive? if so it needs setting as either master or slave, with some drives it has to be done through firmware or patching the original firmware so the bios see's it.

                Comment

                • severach
                  Badcaps Legend
                  • Aug 2007
                  • 1055
                  • USA
                  #5
                  Re: HP DV9700 wont Show BD/DVD Drive

                  The HP dv9700 is a laptop. The DVD drive should be SATA so there's no jumpers.

                  This laptop isn't in the nVidia settlement but some customers believe it should have been. Loosing the DVD is an occasionally mentioned symptom of the failing nVidia chip.

                  HP Forums: HP Pavilion dv9700 should also be on the list - but it is not even with a NVIDIA 8600 GPU

                  You may need to chuck it or send the board to a reball/reflow service.
                  sig files are for morons

                    Comment

                    • Sparks88
                      Senior Member
                      • Sep 2011
                      • 110
                      #6
                      Re: HP DV9700 wont Show BD/DVD Drive

                      perhaps this link will help
                      http://seagate.custkb.com/seagate/cr...p?DocId=168595
                      especially section 5

                        Comment

                        • Th3_uN1Qu3
                          Believe in
                          • Jul 2010
                          • 6031
                          • Romania
                          #7
                          Re: HP DV9700 wont Show BD/DVD Drive

                          Originally posted by severach
                          The HP dv9700 is a laptop. The DVD drive should be SATA so there's no jumpers.
                          Nope, it's ATA... but indeed there are no jumpers. Those Pioneer drives are pretty crappy, i've had one die on me even though it was hardly ever used, and the replacement i got doesn't sound too healthy either. If everything else works and there are no other issues for example when playing games, i'd just say the drive went out.
                          Originally posted by PeteS in CA
                          Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
                          A working TV? How boring!

                            Comment

                            • Sparks88
                              Senior Member
                              • Sep 2011
                              • 110
                              #8
                              Re: HP DV9700 wont Show BD/DVD Drive

                              a lot of burners are made by manufacturers different to what the label tells you, the following link is for a tool which changed nec/optiarc drives from master to slave,
                              http://liggydee.cdfreaks.com/page/en/Bootflash/

                              by the way what make/model is the drive you are trying to get working?

                                Comment

                                • Toasty
                                  Badcaps Legend
                                  • Jul 2007
                                  • 4171
                                  #9
                                  Re: HP DV9700 wont Show BD/DVD Drive

                                  No response in 6 days....

                                  veritas odium parit

                                    Comment

                                    • Sparks88
                                      Senior Member
                                      • Sep 2011
                                      • 110
                                      #10
                                      Re: HP DV9700 wont Show BD/DVD Drive

                                      maybe he got it working!!

                                        Comment

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