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Razer laptop - won't boot to bootable media - very odd

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    #1

    Razer laptop - won't boot to bootable media - very odd

    This is really weird. We got in a Razer laptop "Blade Stealth 13"
    • Late 2019
    • model RZ09-03100EM1
    • product version: 2.04
    • SN:BY2011A79600458
    • BIOS version 1.02
    • EC firmware v 1.01
    • MCU firmware version 1.00.06.00


    It came in because it was in a Windows 11 auto repair/BSoD loop. There were no dump files present on the drive which was odd. I attempted to boot into a Windows bootable USB and after selecting the USB, I would get a Windows logo and progress circle, then the system would halt and I get a BSoD. Each time the stop code is different. I have tried bootable USB drives with Windows 10 in both UEFI and MBR, Windows 11 in both Rufus and media creation tool, ESET bootable live scanner(which halts with a kernel panic, kernel stack corrupt error). I've disabled secure boot, TPM, fast boot, virtulization, you name it. I've enabled legacy and CSM - nothing works. The only live media I can boot to is Memtest86. Since I could boot Memtest, I went ahead and ran it, coming back fine. Are we possibly looking at a bad CPU here?

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    #2
    Re: Razer laptop - won't boot to bootable media - very odd

    If the stop code is random, first thing to look at is RAM. So check the pins of each socket and also the RAM itself.

    Also try an older Windows 10 build (like 1803). Another thing is use a SSD with Windows 10 already on it from another system, should at least boot and try to install devices etc. You can then work at which driver causes it to crash when you load each one (like GPU for example).

    If all that fails, then try Ubuntu. If that fails then definite hardware issue.

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      #3
      Re: Razer laptop - won't boot to bootable media - very odd

      Originally posted by reformatt View Post
      If the stop code is random, first thing to look at is RAM. So check the pins of each socket and also the RAM itself.

      Also try an older Windows 10 build (like 1803). Another thing is use a SSD with Windows 10 already on it from another system, should at least boot and try to install devices etc. You can then work at which driver causes it to crash when you load each one (like GPU for example).

      If all that fails, then try Ubuntu. If that fails then definite hardware issue.
      Thank you for the ideas. The RAM is LP , non serviceable. It BSoD'd using another drive with Windows and when I tried to boot into Ubuntu, I got a kernel panic, so this machine is toast. Thank you for your response - cheers!

      Comment

        #4
        Re: Razer laptop - won't boot to bootable media - very odd

        Download RUFUS -> create a bootable FreeDOS USB thumbdrive using the pull-down options.

        Does that boot on your unit?

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          #5
          Re: Razer laptop - won't boot to bootable media - very odd

          Originally posted by mon2 View Post
          Download RUFUS -> create a bootable FreeDOS USB thumbdrive using the pull-down options.

          Does that boot on your unit?
          It does not.

          Comment

            #6
            Re: Razer laptop - won't boot to bootable media - very odd

            Are you able to reflash the bios using the USB media?

            Comment

              #7
              Re: Razer laptop - won't boot to bootable media - very odd

              Originally posted by mon2 View Post
              Are you able to reflash the bios using the USB media?
              I don't know how to do that, actually. The only way I know to flash BIOS on a machine which won't boot up, is to use a chip programmer.

              Comment

                #8
                Re: Razer laptop - won't boot to bootable media - very odd

                Most current bioses have a menu selection in the bios to upgrade the bios. To do this, you must download the bios from the vendor website and extract the contents onto a USB stick. Then select that option in the bios and it should locate this file on the usb media.

                Just a simple test to confirm if the USB interface is functional and to also confirm that your bios is up to date.

                The vendor does not expect everyone to own an offline programming tool so they allow for in-system updates.

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