Western Digital HDD firmware update

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  • redwire
    Badcaps Legend
    • Dec 2010
    • 3907
    • Canada
    #1

    Western Digital HDD firmware update

    I need to update the firmware in a Western Digital black HDD WD1002.
    I scoured the WD website, support forums and can't find the utility software. WD seems to have deleted any references for firmware update procedure etc. ?
    Only found s/w for external Passport USB drives.

    Either I am stupid or WD has totally become a !@%^&!@Q corporation.
    Tags: None
    • stj
      Great Sage 齊天大聖
      • Dec 2009
      • 31015
      • Albion
      #2
      Re: Western Digital HDD firmware update

      both.
      because you should have emailed custommer support and asked.

        Comment

        • redwire
          Badcaps Legend
          • Dec 2010
          • 3907
          • Canada
          #3
          Re: Western Digital HDD firmware update

          I contacted Western Digital phone support, and they no longer offer firmware updates or the firmware update utility for any of their internal hard drive products.
          Bad bugs, like the auto-parking in Red and Green drives have a dedicated .exe utility that you can use.

            Comment

            • c_hegge
              Badcaps Legend
              • Sep 2009
              • 5219
              • Australia
              #4
              Re: Western Digital HDD firmware update

              Why do you need to update the firmware? AFAIK, WD Blacks have never had problems with buggy firmware.
              I love putting bad caps and flat batteries in fire and watching them explode!!

              No wonder it doesn't work! You installed the jumper wires backwards

              Main PC: Core i7 3770K 3.5GHz, Gigabyte GA-Z77M-D3H-MVP, 8GB Kingston HyperX DDR3 1600, 240GB Intel 335 Series SSD, 750GB WD HDD, Sony Optiarc DVD RW, Palit nVidia GTX660 Ti, CoolerMaster N200 Case, Delta DPS-600MB 600W PSU, Hauppauge TV Tuner, Windows 7 Home Premium

              Office PC: HP ProLiant ML150 G3, 2x Xeon E5335 2GHz, 4GB DDR2 RAM, 120GB Intel 530 SSD, 2x 250GB HDD, 2x 450GB 15K SAS HDD in RAID 1, 1x 2TB HDD, nVidia 8400GS, Delta DPS-650BB 650W PSU, Windows 7 Pro

                Comment

                • redwire
                  Badcaps Legend
                  • Dec 2010
                  • 3907
                  • Canada
                  #5
                  Re: Western Digital HDD firmware update

                  It looks like most WD HDD bugs are in the firmware settings on their HDD's. Figured it was best to update the f/w but you cannot do that...

                  I have a WD1002FAEX 1TB HDD that works fine on an older SATAII M/B but on a newer SATAIII M/B, I keep getting system errors in Win7, only on boot-up and after waking from sleep:
                  The driver detected a controller error on \Device\Ide\IdePort5. Event ID 11 ATAPI and it hangs a while.
                  Western Digital Data LifeGuard and SMART report shows no evidence of any problem. The drive works fine otherwise.
                  There's mention of a firmware settings mistake on some WD drives: http://www.sevenforums.com/performan...andomly-6.html
                  I'm still looking for utility wdspd.exe to fix.
                  Utility wdidle3.exe is a fix for the head autopark bug on the greens and reds that wears out the drives.
                  You can't find these on WD's website, they don't even mention their problems or fixes anymore

                    Comment

                    • Agent24
                      I see dead caps
                      • Oct 2007
                      • 4951
                      • New Zealand
                      #6
                      Re: Western Digital HDD firmware update

                      Have you tried upgrading (or downgrading) your SATA\AHCI\RAID drivers in Windows?

                      I have had weird things with my SATA drives disappearing after resume from standby on my MSI 760GX-based board after the Radeon video driver package upgraded my AHCI drivers from the MSI specific ones to the generic AMD ones.

                      I had to rollback to the ones from MSI at that point, although since then, the latest AHCI drivers from AMD since last year or so have worked fine.
                      "Tantalum for the brave, Solid Aluminium for the wise, Wet Electrolytic for the adventurous"
                      -David VanHorn

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