Killed a 1TB hdd

[ratdude747]

It appears my samsung (seagate) ST1000LM024 died. It doesn't spin up and the motor tries to start but makes a nasty sounding fast weh-weh-weh noise for a few seconds before giving up.

it was being unreliable earlier... but now it's done. But then, it was spinning up...

What sucks is that it was an external drive (pulled from an upgraded lenovo P400 and put in an arctic cooling enclosure) and I pocketed it yesterday while moving it... I guess that may have been what killed it... then again, before I moved it, it suddenly quit copying files (it was a hot enviorment and I assumed it overheated)... great, bye bye nice drive and my backup data (the imortant parts seemed to have copied before the failure).

Since it was pulled from a laptop that I bought used, does that void any samsung/seagate warranty? The drive was made in 1/'13. Or do I have any recourse to get a fresh drive?

[c_hegge]

Re: Killed a 1TB hdd

^
HDDs that are supplied to manufacturers never have a warranty to void in the first place. You have to get the manufacturer of the laptop to deal with it.

[goontron]

Re: Killed a 1TB hdd

It appears my samsung (seagate) ST1000LM024 died. It doesn't spin up and the motor tries to start but makes a nasty sounding fast weh-weh-weh noise for a few seconds before giving up.

it was being unreliable earlier... but now it's done. But then, it was spinning up...

What sucks is that it was an external drive (pulled from an upgraded lenovo P400 and put in an arctic cooling enclosure) and I pocketed it yesterday while moving it... I guess that may have been what killed it... then again, before I moved it, it suddenly quit copying files (it was a hot enviorment and I assumed it overheated)... great, bye bye nice drive and my backup data (the imortant parts seemed to have copied before the failure).

Since it was pulled from a laptop that I bought used, does that void any samsung/seagate warranty? The drive was made in 1/'13. Or do I have any recourse to get a fresh drive?

one thing about seagate: they run hot, but they dont like hot!
according to research done by google the best temp for an HDD is around the 32c mark. https://cdn.badcaps-static.com/pdfs/...0fb92118d6.pdf

[cheapie]

Re: Killed a 1TB hdd

one thing about seagate: they run hot, but they dont like hot!
according to research done by google the best temp for an HDD is around the 32c mark. https://cdn.badcaps-static.com/pdfs/...0fb92118d6.pdf

The only drive I've ever seen self-destruct due to heat was a 250GB WD Caviar SE desktop drive. All of my Seagates run cool.

[ratdude747]

Re: Killed a 1TB hdd

^
HDDs that are supplied to manufacturers never have a warranty to void in the first place. You have to get the manufacturer of the laptop to deal with it.

That's what I thoguht. Damn. Being pulled from a lenovo, I'm SOL since it's not still in a laptop with a non-void warranty (any hardware change requires breaking the warranty).

Anybody want a dead 1TB?

[ant3202]

Re: Killed a 1TB hdd

i have less luck with seagate..... somehow.... NAS keep reporting on failing HDD (seagate), even replacement barely stays long, shortest is about 5 mins and it turned red. ...

fed up and changed all to HGST.... solved.


also hit by 7200.11 issues badly...

[shovenose]

Re: Killed a 1TB hdd

Keep in mind that laptop was dropped at least once... But I never had problems with the drive. That said, it may have lead to a premature failure.

[jetadm123]

Re: Killed a 1TB hdd

Since you bought the laptop used, it may not be the original drive that came with it. Regardless, I suggest you go to Seagate's website and enter the serial number to see if there's any warranty coverage.

[ratdude747]

Re: Killed a 1TB hdd

Since you bought the laptop used, it may not be the original drive that came with it. Regardless, I suggest you go to Seagate's website and enter the serial number to see if there's any warranty coverage.

It is the factory drive.

[ratdude747]

Re: Killed a 1TB hdd

Keep in mind that laptop was dropped at least once... But I never had problems with the drive. That said, it may have lead to a premature failure.

Smart indicated no issues prior to enclosuring the drive... But yup, that's the drive.

[ratdude747]

Re: Killed a 1TB hdd

FML. Seagate says for this drive "contact the OEM". Which means lenovo will tell me to fuck myself as I didn't play nice with the warranty.

IMHO it's a bunch of BS since this wasn't an OEM specific model (or OEM specific labeled from the factory). It's ultimately their part they made, so they should honor it IMHO. Since I voided lenovo's warranty but not Seagate's (if it were a retail drive), Unless no warranty was part of the deal between lenovo and seagate (which if it was, another FUCK YOU to lenovo), I really think it's a bunk policy.

[mockingbird]

Re: Killed a 1TB hdd

Seagate drives are in a class of their own above any other consumer drive on the market. You just have to know which models to get and how to set them up before you start using them.

That being said, I successfully RMA'd a Samsung manufactured 2.5" Spinpoint a while back (More than a year ago). I got back a Seagate branded model. Having said that, they changed the RMA system now that the websites have merged, and I don't know exactly how to RMA Samsung drives through Seagate (Could never get it to work).

You can probably RMA that drive. I don't think Samsung kept records of which drive was sold as integrated and which were OEM/Retail. If you can't check the warranty status on their website, then call them up and clarify it. If you are asked whether this drive was purchased apart from the system, then remember the old dictum that "You cannot lie, but you are not compelled to offer the truth".

[ratdude747]

Re: Killed a 1TB hdd

Seagate drives are in a class of their own above any other consumer drive on the market. You just have to know which models to get and how to set them up before you start using them.

That being said, I successfully RMA'd a Samsung manufactured 2.5" Spinpoint a while back (More than a year ago). I got back a Seagate branded model. Having said that, they changed the RMA system now that the websites have merged, and I don't know exactly how to RMA Samsung drives through Seagate (Could never get it to work).

You can probably RMA that drive. I don't think Samsung kept records of which drive was sold as integrated and which were OEM/Retail. If you can't check the warranty status on their website, then call them up and clarify it. If you are asked whether this drive was purchased apart from the system, then remember the old dictum that "You cannot lie, but you are not compelled to offer the truth".

They did keep records, as my serial number came up as "See your OEM for warranty info; no warranty through us" when I tried it on seagate's site. So no, I can't RMA it as it's a serial number they won't honor. I was pretty pissed to put it lightly at it, trust me...

[ratdude747]

Re: Killed a 1TB hdd

FUCK YOU LENOVO.

My warranty was only 1 year. The drive in retail packaging ($70 at newegg) has a 2 year warranty from samsung (seagate). The drive is the EXACT same model as the retail drive... This is a racket if I've ever seen one...

[Heihachi_73]

Re: Killed a 1TB hdd

Seagates aren't supposed to run beyond 32°C? My old 60GB has been running 24/7 at over 50°C for over half a decade! Even at the start of Australia's winter it's running at 51°C (according to SpeedFan) without the heater even being turned on.

[eccerr0r]

Re: Killed a 1TB hdd

I'm not surprised at this, IBM/Hitachi does the same thing with their OEM drives, I tried to get an RMA for an Travelstar years back and it said "see OEM"...whose warranty had expired already by then. I get a magnet out of that drive...

The OEMs get a great discount out of these drives but when they fail early, the consumer gets the short stick.

[goontron]

Re: Killed a 1TB hdd

Seagates aren't supposed to run beyond 32°C? My old 60GB has been running 24/7 at over 50°C for over half a decade! Even at the start of Australia's winter it's running at 51°C (according to SpeedFan) without the heater even being turned on.

Not seagate in perticular, just any drive in general.

[ratdude747]

Re: Killed a 1TB hdd

I'm not surprised at this, IBM/Hitachi does the same thing with their OEM drives, I tried to get an RMA for an Travelstar years back and it said "see OEM"...whose warranty had expired already by then. I get a magnet out of that drive...

The OEMs get a great discount out of these drives but when they fail early, the consumer gets the short stick.

Yeah, hence my high level of pissativity. I guess it's a good thing I put in an different drive (a 120GB SSD) or the whole laptop would be screwed. I still don't get the ethics in making a mid-high level consumer laptop non-upgradeable w/o breaking the warranty sticker... that's BS.

[cheapie]

Re: Killed a 1TB hdd

Seagates aren't supposed to run beyond 32°C? My old 60GB has been running 24/7 at over 50°C for over half a decade! Even at the start of Australia's winter it's running at 51°C (according to SpeedFan) without the heater even being turned on.

Not seagate in perticular, just any drive in general.

I don't use hard drives as boot devices (at least in my computer). I have a 120GB Seagate Barracuda 7200.7 (IIRC) drive being used for backups. It has had one reallocated sector for a few years now, and no signs of getting worse. It spins up for about 3-5 minutes per day. I also have a 500GB Toshiba laptop drive that has data that I don't really care about. It spins up for 5-10 minutes every few days (basically whenever I want something from it). Neither one has seen temps over about 32 degrees (C) ever since they were retired from boot usage.

My sister, however, has a 160GB Seagate Barracuda 7200.9 as her boot drive. It usually runs around 35-40 degrees, depending on usage. It's spinning 24/7, as her SATA controller gives all sorts of CRC errors if the drive is allowed to spin down (it's the controller, not the drive).

My mom has a 500GB Seagate drive in her laptop. It's used about 2 hours/day. It runs the hottest out of all of our drives, but I've never measured the temperature. About 2 months after she got the computer, the drive started clicking and the computer randomly froze. Eventually, it reallocated 5 sectors and has worked fine ever since (over a year now).

[brethin]

Re: Killed a 1TB hdd

That's what I thoguht. Damn. Being pulled from a lenovo, I'm SOL since it's not still in a laptop with a non-void warranty (any hardware change requires breaking the warranty).

Anybody want a dead 1TB?

Send me a bill via paypal for the shipping and I will look at it. If I can repair it or get it replaced I will let you know if not I will use it for parts.