Just had a customer bring in a HP 14s-fq1010nm to do some maintenance.
After updating the BIOS to the latest (F.35) I get black screen (no backlight turning on). However the backlight turns on if I connect an external display to HDMI, but when booting to Windows, both displays remain black.
After disconnecting internal LCD, and plugging in external display via HDMI, it works on external.
I tried downgrading it using official method - using an USB drive with older BIOS version, but it fails, saying that the BIOS files are corrupted. I used about 5 different older BIOS versions with no avail.
It says: "The BIOS recovery files cannot be found or the files are corrupted.". If I use the same version BIOS it does recovery, but it does not solve the problem, as it just reflashes the same version.
Tried reading the bios with SOIC clip and always get bad reads, also the chip is 1.8V version. If I get a successful read, I will attach it here
Can anyone help?
Thanks
After updating the BIOS to the latest (F.35) I get black screen (no backlight turning on). However the backlight turns on if I connect an external display to HDMI, but when booting to Windows, both displays remain black.
After disconnecting internal LCD, and plugging in external display via HDMI, it works on external.
I tried downgrading it using official method - using an USB drive with older BIOS version, but it fails, saying that the BIOS files are corrupted. I used about 5 different older BIOS versions with no avail.
It says: "The BIOS recovery files cannot be found or the files are corrupted.". If I use the same version BIOS it does recovery, but it does not solve the problem, as it just reflashes the same version.
Tried reading the bios with SOIC clip and always get bad reads, also the chip is 1.8V version. If I get a successful read, I will attach it here
Can anyone help?
Thanks
Comment