HP 14s-fq1010nm Black screen after BIOS update - cannot downgrade

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  • mitchw
    Senior Member
    • Dec 2016
    • 136
    • Slovenia

    #1

    HP 14s-fq1010nm Black screen after BIOS update - cannot downgrade

    Just had a customer bring in a HP 14s-fq1010nm to do some maintenance.
    After updating the BIOS to the latest (F.35) I get black screen (no backlight turning on). However the backlight turns on if I connect an external display to HDMI, but when booting to Windows, both displays remain black.
    After disconnecting internal LCD, and plugging in external display via HDMI, it works on external.

    I tried downgrading it using official method - using an USB drive with older BIOS version, but it fails, saying that the BIOS files are corrupted. I used about 5 different older BIOS versions with no avail.
    It says: "The BIOS recovery files cannot be found or the files are corrupted.". If I use the same version BIOS it does recovery, but it does not solve the problem, as it just reflashes the same version.

    Tried reading the bios with SOIC clip and always get bad reads, also the chip is 1.8V version. If I get a successful read, I will attach it here
    Can anyone help?

    Thanks
    Last edited by mitchw; 04-29-2025, 04:11 PM.
  • SMDFlea
    Super Moderator
    • Jan 2018
    • 20794
    • UK

    #2
    Originally posted by mitchw
    Tried reading the bios with SOIC clip and always get bad reads, also the chip is 1.8V version. If I get a successful read, I will attach it here
    Can anyone help?
    Thanks
    Desolder it and put it on/in an adapter. Why struggle with a clip
    All donations to badcaps are welcome, click on this link to donate. Thanks to all supporters

    Comment

    • mitchw
      Senior Member
      • Dec 2016
      • 136
      • Slovenia

      #3
      I desoldered it, and of course I now got a good read.

      I then flashed the blank (recovery) image as it was 16MB image with no branding data, and it updated the EC at startup.
      And there was now image on display.
      I then figured I should flash the original dump back and it worked!

      So most likely the EC didn't get flashed and this is why there was no image on display...
      Last edited by mitchw; 05-12-2025, 06:07 PM.

      Comment

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