Hello everyone,
I'm experiencing an issue with my Alienware 15 R2 (Service Tag: DL7NN32). The laptop works perfectly when connected to the AC adapter — it powers on and functions normally. However, the battery does not charge. If I disconnect the DC adapter, the laptop shuts down immediately, as the battery is at 0%. I have replaced the battery with a new compatible one, but the issue persists. I also replaced the AC adapter with a compatible one, but the battery still doesn't charge.
To assist with troubleshooting, I'm attaching two power circuit schematics:
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