HP Laptop 15-bw0xx
Bios version F.52
System Board ID: 8330
AMD A6-9220 Radeon R4, 5 Compute Cores 2C+3G
CPU speed @ 2.5GHz turbo of 2.9GHz
8GB ram @ 1866 MHz
This laptop has a garbled screen error sometimes at boot see picture below, I have plugged in an external HDMI monitor and when booting if the laptop screen goes bad so does the external monitor but if I unplug the HDMI cable and plug it back in the external monitor shows fine but the laptop screen is still bad, also if I change the screen output setting with "fn key + F4" from being "duplicate" (same image to both monitors) to just the external monitor and then change it to just the laptop screen the laptop screen shows fine....so by switching the error goes away
I have run the following tests:
Memtest86 USB boot version with 4 passes = all good no errors
(CPU) Intel Burn Test w/ 10 passes = OK, passed
ran FurMark for about 10 minutes = OK no problems
Scanned HDD for bad clusters = none
Updated Bios to F.52
in HWMonitor temps are about 50 C while Windows 10 loads and goes to 27 C at idle
I tested the output of the power adaptor to the laptop and it is as rated
I have tried disabling the TPM in the Bios and clearing it
I have restored the TPM to factory settings (enabled again)
This laptop has a clean install of Windows 10 and new thermal paste but it hasn't been used for about a year, when I looked up the CPU it was made/released in 2017 and said it can handle 90 C temps. Does this sound like a GPU or motherboard problem?
Bios version F.52
System Board ID: 8330
AMD A6-9220 Radeon R4, 5 Compute Cores 2C+3G
CPU speed @ 2.5GHz turbo of 2.9GHz
8GB ram @ 1866 MHz
This laptop has a garbled screen error sometimes at boot see picture below, I have plugged in an external HDMI monitor and when booting if the laptop screen goes bad so does the external monitor but if I unplug the HDMI cable and plug it back in the external monitor shows fine but the laptop screen is still bad, also if I change the screen output setting with "fn key + F4" from being "duplicate" (same image to both monitors) to just the external monitor and then change it to just the laptop screen the laptop screen shows fine....so by switching the error goes away
I have run the following tests:
Memtest86 USB boot version with 4 passes = all good no errors
(CPU) Intel Burn Test w/ 10 passes = OK, passed
ran FurMark for about 10 minutes = OK no problems
Scanned HDD for bad clusters = none
Updated Bios to F.52
in HWMonitor temps are about 50 C while Windows 10 loads and goes to 27 C at idle
I tested the output of the power adaptor to the laptop and it is as rated
I have tried disabling the TPM in the Bios and clearing it
I have restored the TPM to factory settings (enabled again)
This laptop has a clean install of Windows 10 and new thermal paste but it hasn't been used for about a year, when I looked up the CPU it was made/released in 2017 and said it can handle 90 C temps. Does this sound like a GPU or motherboard problem?
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