packardbell mz36 touchpad failing

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  • danea
    Member
    • Apr 2013
    • 39
    • spain
    #1

    packardbell mz36 touchpad failing

    Hi everyone!have an packardbell mz36 and i was update windows 10 on it,version 1083.when finish and has to restart the touchpad start flickering and moving very fast on a small area without let me to do anything with it.
    i was use an usb mouse to restart the laptop and complete the update.when finish the touchpad is not working properly,sometime is not moving,sometime is moving very slow with a lot of sensitivity.
    Try:roll back windows 10,update bios,change cmos baterry,dissasembly an clean it,install windows 7 and vista,unninstall driver ,disable then enable,reset bios to factory settings,install synaptics driver....
    i can´t imagine how during an update it was happend someting like this.
    Any idea?
    Thanks.
    Last edited by danea; 05-30-2018, 01:43 PM.
    Tags: None
    • SMDFlea
      Super Moderator
      • Jan 2018
      • 20286
      • UK
      #2
      Re: packardbell mz36 touchpad failing

      Turn off any advanced touchpad gestures
      All donations to badcaps are welcome, click on this link to donate. Thanks to all supporters

        Comment

        • danea
          Member
          • Apr 2013
          • 39
          • spain
          #3
          Re: packardbell mz36 touchpad failing

          i arleady try that. also look for the irql to see if there is any confilict,disable fast startup feature of windows 10,press the power button for 30 seconds,try almost everything,my worse scenario is that it could be failing at hardware level.But still wonder how this coud be possible due to an update of windows 10.very frustrating indeed.one more thing,when i press the power button for a while the bios checksum shows a mouse initialized error message.
          Thanks.
          Last edited by danea; 05-31-2018, 02:45 AM.

            Comment

            • SMDFlea
              Super Moderator
              • Jan 2018
              • 20286
              • UK
              #4
              Re: packardbell mz36 touchpad failing

              Check on the support/drivers website for a Synaptics firmware update
              All donations to badcaps are welcome, click on this link to donate. Thanks to all supporters

                Comment

                • danea
                  Member
                  • Apr 2013
                  • 39
                  • spain
                  #5
                  Re: packardbell mz36 touchpad failing

                  install it.touchpad cursor not moving.

                    Comment

                    • danea
                      Member
                      • Apr 2013
                      • 39
                      • spain
                      #6
                      Re: packardbell mz36 touchpad failing

                      done that already,not working.running out of options.guess i have to try another touchpad.
                      Thanks.

                        Comment

                        • SMDFlea
                          Super Moderator
                          • Jan 2018
                          • 20286
                          • UK
                          #7
                          Re: packardbell mz36 touchpad failing

                          Have a look at the touchpad ribbon cable ,it might just need reseating, and check for corrosion/liquid damage. Oh, and i`m sure you`ve tried the FN key to enable/disable touchpad
                          All donations to badcaps are welcome, click on this link to donate. Thanks to all supporters

                            Comment

                            • danea
                              Member
                              • Apr 2013
                              • 39
                              • spain
                              #8
                              Re: packardbell mz36 touchpad failing

                              done that.no luck,guess i am dealing with a defective touchpad or motherboard.
                              wonder if apci has something to do in this scenario.
                              well,windows update was a bad idea in this case.
                              Many thanks.

                                Comment

                                • diif
                                  Badcaps Legend
                                  • Feb 2014
                                  • 6978
                                  • England
                                  #9
                                  Re: packardbell mz36 touchpad failing

                                  Boot from a Linux live disc to remove any doubt it being a driver issue.

                                    Comment

                                    • danea
                                      Member
                                      • Apr 2013
                                      • 39
                                      • spain
                                      #10
                                      Re: packardbell mz36 touchpad failing

                                      i use hirens boot live cd but no change.same problem.
                                      Thanks.

                                        Comment

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