Need help troubleshooting a Whirpool control board (it's not the caps!)

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  • UL161
    Member
    • Aug 2021
    • 17
    • United States

    #1

    Need help troubleshooting a Whirpool control board (it's not the caps!)

    I have a Whirlpool Side-by-side refrigerator that is only a few years old and I am now experience a problem where the cooling coil valve that enters the refrigerator side is not opening consistently. (the freezer is perfect ice cold). I have found out the problem can be overcome by simply pulling the power for a few minutes. Upon restart it works for some period then randomly stops. In speaking with a tech they claim this issue is likely due to an issue on the main control board. So I decided to pull it and I thought one cap looked bad so I replaced all 4... I thought I had solved it but ~24 hours later, it exhibited the same intermittent symptoms. Anyone have a clue what other part on this board might be the issue???
  • stj
    Great Sage 齊天大聖
    • Dec 2009
    • 30937
    • Albion

    #2
    maybe the valve is sticking - connect a meter or lamp to it

    Comment

    • UL161
      Member
      • Aug 2021
      • 17
      • United States

      #3
      Definitely not a valve issue.. it is electronic

      Comment

      • stj
        Great Sage 齊天大聖
        • Dec 2009
        • 30937
        • Albion

        #4
        well it could be a relay issue - and c58 doesnt look great - top should be flat
        i dont think c58 is the issue - just something unrelated.

        Comment

        • UL161
          Member
          • Aug 2021
          • 17
          • United States

          #5
          actually agree with you. I replaced c58 + the other 3 caps... (picture is before my repair).... still having the issue..... If it were a relay... I would assume that would just be dead and unrecoverable with my power off power on trick... what do you think... I am certainly not an expert however so not positive about my statement on that point, just my understanding how the part works.
          Last edited by UL161; 12-13-2023, 12:35 AM.

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          • stj
            Great Sage 齊天大聖
            • Dec 2009
            • 30937
            • Albion

            #6
            no, what useually fails is the switching contacts get pitted from arcing and then they get unreliable.
            maybe you can switch them with a battery and then meter the contact resistance but thats not reliable without a load.

            Comment

            • sam_sam_sam
              Badcaps Legend
              • Jul 2011
              • 6024
              • USA

              #7
              Originally posted by UL161
              Definitely not a valve issue.. it is electronic
              Where is the power supply board located at because I do not see a switching power supply transformer or the switching power supply regulator on this board because you might not be getting any power to supply power to this board

              I have worked on this type of board before on another refrigerator and it was a power supply problem so I would look for the power supply board and see if it powering ON or not
              Last edited by sam_sam_sam; 12-26-2023, 07:53 PM.

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              • UL161
                Member
                • Aug 2021
                • 17
                • United States

                #8
                sam_sam_sam.... Thanks for this suggestion.. I am actually thinking that the power supply board might be causing the issue to some extend too. It is actually on a separate board next to this one... (see this link on ebay... Board is basically this model. ) I think one 10uF Cap on this board looks a bit suspect... Maybe I should just try to reCAP the power supply board too. What do you think??

                Comment

                • stj
                  Great Sage 齊天大聖
                  • Dec 2009
                  • 30937
                  • Albion

                  #9
                  OMFG!
                  get that board out and inspect it,
                  the one on the ebay link had so many cracked solder joints it was hard to believe!

                  Comment

                  • sam_sam_sam
                    Badcaps Legend
                    • Jul 2011
                    • 6024
                    • USA

                    #10
                    Originally posted by stj
                    OMFG!
                    get that board out and inspect it,
                    the one on the ebay link had so many cracked solder joints it was hard to believe!
                    That is not unusual for Whirlpool controllers board to be like that sometimes after a few years in service poor quality control on the part of manufacturers of these boards really sad that they do not have better quality controls in place but it not just Whirlpool that has this there are a lot manufacturers that seem to have this problem as well

                    Comment

                    • UL161
                      Member
                      • Aug 2021
                      • 17
                      • United States

                      #11
                      Click image for larger version

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ID:	3169653 Here are a few picture of my power control board.. I don't think it looks in as bad shape as that one on ebay... That said, I think it is probably worthwhile to just replace the 7 caps on the board. Would you agree?

                      Comment

                      • sam_sam_sam
                        Badcaps Legend
                        • Jul 2011
                        • 6024
                        • USA

                        #12
                        Originally posted by UL161
                        sam_sam_sam.... Thanks for this suggestion.. I am actually thinking that the power supply board might be causing the issue to some extend too. It is actually on a separate board next to this one... (see this link on ebay... Board is basically this model. ) I think one 10uF Cap on this board looks a bit suspect... Maybe I should just try to reCAP the power supply board too. What do you think??
                        I highly recommend that you use a magnifying glass to see the fine cracks around the pin soldering joints to the board or if see flux around the pins or around the pin holes to solder traces if you see either one remove the solder and redo them

                        You need to look at pin connectors on this board for bad-rings around that look like the solder separation from the pins to board because or gaps between the pins and solder joints to the board Whirlpool has had some very serious issues with this in the past I have repaired a few there board in the past

                        Comment

                        • sam_sam_sam
                          Badcaps Legend
                          • Jul 2011
                          • 6024
                          • USA

                          #13
                          Originally posted by UL161
                          Click image for larger version  Name:	IMG_3067.jpg Views:	0 Size:	2.03 MB ID:	3169656 Click image for larger version  Name:	IMG_3066.jpg Views:	0 Size:	1.94 MB ID:	3169655 Click image for larger version  Name:	IMG_3061.jpg Views:	0 Size:	2.13 MB ID:	3169654 Click image for larger version  Name:	IMG_3062.jpg Views:	0 Size:	2.07 MB ID:	3169653 Here are a few picture of my power control board.. I don't think it looks in as bad shape as that one on ebay... That said, I think it is probably worthwhile to just replace the 7 caps on the board. Would you agree?
                          Take a picture of the bottom of the board so I can see the soldering joints and the traces

                          What is the part number of the device that is mounted on the heat sink

                          Because iI think I see the switching power supply regulator because if I see it right it has 5 or 6 pins

                          By the way the capacitors that KZE or KY are a very good series in caps I would not necessarily replace them at this point but if there is a capacitor near the switching power supply regulator I would definitely recommend changing it especially if the UF value is less than 100uf it might be 10uf, 22uf, 33uf, 47uf
                          Last edited by sam_sam_sam; 12-28-2023, 08:23 PM.

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