dell inspiron laptop core i7-7500u cpu, 8gb ram, 1tb 5400rpm hdd, windows 10 pro, customer complaint "computer is too new to be this slow"
hdd is st1000lm035-1rk172. updated intel chipset drivers and bios from dell site. drive sounds fine, no funny noises.
hdd smart data is ok with both hdtune 5.7 and latest crystaldisk info. hdtune error scan was running at 3mb/s so it would have taken too long to finish but after like 15 mins the little portion it had done were green.. hdtune benchmark results:
benchmark averages 4.3mb/s, one spike to 50mb/s but under 10mb/s the whole rest of the benchmark. ave access time 35ms. burst rate 108.8mb/s.
ran a short drive self test in seatools and it got stuck at 90% and said failed but it didn't really say why...
chkdsk didn't help. it hasn't run windows update successfully in a long time so if i leave it running for a bit and restart it, it'll get stuck at "getting windows ready" until i do a hard reboot.
hdd is st1000lm035-1rk172. updated intel chipset drivers and bios from dell site. drive sounds fine, no funny noises.
hdd smart data is ok with both hdtune 5.7 and latest crystaldisk info. hdtune error scan was running at 3mb/s so it would have taken too long to finish but after like 15 mins the little portion it had done were green.. hdtune benchmark results:
benchmark averages 4.3mb/s, one spike to 50mb/s but under 10mb/s the whole rest of the benchmark. ave access time 35ms. burst rate 108.8mb/s.
ran a short drive self test in seatools and it got stuck at 90% and said failed but it didn't really say why...
chkdsk didn't help. it hasn't run windows update successfully in a long time so if i leave it running for a bit and restart it, it'll get stuck at "getting windows ready" until i do a hard reboot.
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