Philips 65OLED803 long time to clear residual image

[myth77]

So, the tv is new, like bought 6 month a go...from time to time it asks to confirm that it can go to standby and clean residual image...sometimes i click later but most of the times when i go to sleep i confirm...and in the morning all is fine...
But, yesterday afternoon it asked me again...but this time there was no later option...so i click ok (only option) and i forget about it...later that night i tried to power it on but it was saying that the clearing was not done all the way through...it will go to standby mode and restart cleaning process....so i was thinking ok...maybe i didnt gave it much time...but this morning same...i turn it on..and get message it is not finished and it will go to standby again and restart process..

So, what is going on? I believe this process should last like 2 hours max...Any ideas? And one thing is interesting...that option "later" is gone...and when i turn it on i receive message it will restart (meaning start over again?)
Any ideas?

[Marszczak]

Re: Philips 65OLED803 long time to clear residual image

Hi,

Did you manage to fix the problem?
--
thx

[Diah]

Re: Philips 65OLED803 long time to clear residual image

Hi,

Did you manage to fix the problem?
--
thx

hard reset from Factory/ service menu always the answer.