LG 55LE5400 with Network "Grayed out" in menu

[jason123]

Hi folks,
I'd like to get your opinion on an issue I'm having with my LG 55LE5400. The TV is unable to connect to the internet. Even after multiple factory resets, it's showing "Network Settings" and "Network Status" grayed out in the "Network" Menu.

The processor on this board has gone through professional "reflow" process as the USB ports didn't work, the speakers were buzzing, and backlight was flickering, and no network --- after reflow and pin x-ray, all is working except the Network.

Could Ethernet be disabled somehow in the config? I know one of the gurus here suggested "Smart Remote" and accessing Service menus, but I don't know if this is applicable to this model, and I don't know where to look. Help is much appreciated.

[petehall347]

Re: LG 55LE5400 with Network "Grayed out" in menu

have you read the manual ?
http://www.lg.com/us/support-product/lg-55LE5400

[jason123]

Re: LG 55LE5400 with Network "Grayed out" in menu

yes, I have read it. Anything, in particular, you'd like me to refer to in the manual? This is not my first LE series, and I don't recall issues with Ethernet (wired) with previous sets.
what I'm referring to is page 56 of the manual you kindly provided a link to, lists Network Setup / Network Status.. these two items are grayed out.
Connected Ethernet cable doesn't generate any Activity / Link LEDs to activate on the TV or on the Ethernet switch - it's like the port is disabled, or turned off.

[petehall347]

Re: LG 55LE5400 with Network "Grayed out" in menu

i didnt get the manual as its a large file .
am wondering whether you need to activate it in another menu such as security settings or something ..

[jason123]

Re: LG 55LE5400 with Network "Grayed out" in menu

I couldn't find any other menu, user accessible at least to enable Ethernet. I was wondering if it could be in service menu? or what you guys thought about this scenario?

[vinceroger69]

Re: LG 55LE5400 with Network "Grayed out" in menu

Turned off in the service menu? there is a android app posted in one of the lg threads that may get you into the service menu without the proper lg service remote.

[jason123]

Re: LG 55LE5400 with Network "Grayed out" in menu

That's exactly what I need help checking. I downloaded the SmartRemote.. got into the service menu.. but I don't know where to look for enabling / disabling Ethernet. (I did look through all the menus, but I can't seem to find it in plain english, and maybe someone knows?)
Thank you