Question about damaged boards and all the scamming bad buyers on ebay

[tucocaps]

I just wanted to ask people here their opinion on this....

If you sell a working main board, or power board, or really any board to someone on ebay, how likely is it that they (or their broken set) could actually damage the board? I am talking either by improper installation, or some short along the way. I've been selling some boards , and have run into my share of scammers. Lately, it's been power boards for larger LED sets. I've also got back a lower cost TCON that the buyer somehow managed to burn out, as I could tell he sent back the same one I sent him.

Thanks for any insight on this.

[stj]

Re: Question about damaged boards and all the scamming bad buyers on ebay

it's a risk,
and the buyer may not even know it - most people who buy a board rather than repair one are fishing in the dark hoping for a magic fix.

[jetadm123]

Re: Question about damaged boards and all the scamming bad buyers on ebay

The usual complaint here is that many sellers sell untested non-working boards, but claim they are fully tested. I think you have a legit gripe, since a fair number of buyers have absolutely no idea what they're doing and are swapping boards based on something they read on the internet. Gee, "my TV doesn't power up, so it MUST be the power supply, right?" Why bother doing any testing? As long as the seller offers a return guarantee, what does the buyer care? Sure, you can easily damage boards. When the buyer finds that replacing the board didn't fix the problem, then they start "testing". On this forum, I've read of people pulling out power/ribbon cables while the TV is still powered up!!! Others slip with their meter probe and POP! And in other cases, a failed board can cause another board to fail. So, just replacing that second board without diagnosing the source of the problem will result in the failure of the seller's board. I sometimes wonder how a seller like SHOPJIMMY can survive.

[michael dranfield]

Re: Question about damaged boards and all the scamming bad buyers on ebay

The usual complaint here is that many sellers sell untested non-working boards, but claim they are fully tested. I think you have a legit gripe, since a fair number of buyers have absolutely no idea what they're doing and are swapping boards based on something they read on the internet. Gee, "my TV doesn't power up, so it MUST be the power supply, right?" Why bother doing any testing? As long as the seller offers a return guarantee, what does the buyer care? Sure, you can easily damage boards. When the buyer finds that replacing the board didn't fix the problem, then they start "testing". On this forum, I've read of people pulling out power/ribbon cables while the TV is still powered up!!! Others slip with their meter probe and POP! And in other cases, a failed board can cause another board to fail. So, just replacing that second board without diagnosing the source of the problem will result in the failure of the seller's board. I sometimes wonder how a seller like SHOPJIMMY can survive.

Hi , I can answer you this question,you are quite correct most people are not professional technicians and have no idea what they are doing, this is also evident by some of the posts you read on bad caps, the big problem with e bay is the money back guarantee has a serious flaw, if a buyer complains an item does not work e bay automatically gives the buyer his money back and the seller who has paid to send out the item now has to pay again to have the item returned, now this situation is ideal for the buyer who does not have a clue about electronics because if he orders a board and it does not cure the fault its no problem he can just send it back at no cost whatsoever to his self and then just order the next board in the set and see if that cures the fault, however a lot of people on e bay have got wise to this situation and sell fully working items as faulty, the reason been you cant say an item you have bought is faulty because it was advertised as faulty when you bought it, I have bought many things on e bay that were sold as faulty and were in full working order when they arrived, I guess if you bought an item as faulty you could complain to e bay and say when it arrived it was working so it is not as described because you paid for a faulty item !!!!!!!!!!!!!!

[flocko]

Re: Question about damaged boards and all the scamming bad buyers on ebay

I have to say as a eBay seller that does test my parts (most are new from new boxed damaged in transit sets or refurbished by myself ) that the internet does have a big part to play. buyers look up there model see a you tube video,skip most of the content and get to the point were he replaces the power board/ main /T.Con or whatever, and as if by magic its fixed. so of to eBay they go not even taking the back off the set and order from you. then you will get, it does not work/does not fit /my board green this one is blue and I want my money back.Put in your listing that you do not supply board for testing /diagnostic purposes ,and any board that is returned you will charge a testing and re-stock fee. This has worked for me I still get returns and buyers complaining about the fees, buy eBay are more on my side when the buyer does not get his full refund for returning non faulty or damaged parts.The use of void tape on Sus+buffer boards and telling the buyer to check them for shorts before removing the tape and fitting, has also helped stop the return of these boards, I lost count of the good boards I sent out, only for them to be returned shorted. so if I get a board back now that is shorted and the void tape has been pulled sorry no refund. All the above works for me and I hope will be of use to you Flocko

[michael dranfield]

Re: Question about damaged boards and all the scamming bad buyers on ebay

You can put whatever you want on the listing but at the end of the day when the buyer opens a case against you its e bay who decides who is right and who is wrong and I dont think you will find many electronics engineers working at e bay who understand what the problem is so most buyers get an automatic refund ,but beside this e bay is well known for protecting the buyer not the seller.

[flocko]

Re: Question about damaged boards and all the scamming bad buyers on ebay

Michael Why do you find it necessary to be so negative to every post? You as the seller haveto accept the return its not down to eBay. it is not an automatic refund. I have had two items that have been returned in the last month that were not faulty or damaged that I refunded less my fees. on both occasions they complained to eBay but on both occasions they were rejected by eBay who found in my favour. ebay are coming round to thinking it is not all ways the seller in the wrong.I will point out that I am a power seller on eBay but I do not think that has anything to do with it

[michael dranfield]

Re: Question about damaged boards and all the scamming bad buyers on ebay

I speak as I find be it negative or positive, and if running a buy and try panel repair service and send if back if it does not work like some guy on the internet says it should works for you good luck to you ,
so you sell an item pack it all up, take it to the post office ,then then when the buyer sends it back you have to re test the item again before having to re list it again on e bay , I would imagine all this takes a considerable amount of time ,which I cant see the buyer paying for you to do all this , yet not long a go you were criticizing me for charging a £30 labour charge saying I would not be in business very long ???????????

[flocko]

Re: Question about damaged boards and all the scamming bad buyers on ebay

Michael the way I sell My Refurbish board are you pay up front and I send my board, if and when you are happy, you send your faulty board to me for a refund that is sent when I receive it. so for a Samsung refurbished power board let say will cost you £75-£85 when you send your faulty board to me I refund you £20. and it goes round and around that is business. I did not say that charging £30 for labour would make you go out off business. What I said was charging £30 to supply and fit a new LED strip some thing that you said would take you 30min (super Man comes to mind)? you had told us you paid £10+post+packing and vat for the new LED strip? so not just the labour cost but the full charge out to the customer you said was £30. I would not be able to take that repair on and make a profit for that money and canot see how you can and my comment was coming from that fact

[tucocaps]

Re: Question about damaged boards and all the scamming bad buyers on ebay

Flocko, thanks for the interesting comments. You have provided me with more information specific to what I sell, than I have seen on the ebay seller forum in years. If you don't mind, I'm going to PM you. I just have another question or two for you as I am struggling with ebay's horrible return policies. I'm also an American seller, so I'm not sure if it's any different here.

[tucocaps]

Re: Question about damaged boards and all the scamming bad buyers on ebay

The point of my OP was how likely or easy is it for a clueless buyer to damage the various boards in the TV. I realize buffer boards are definitely "short-able", but what about LED power boards, main boards, and TCONS? At the moment, some jerk is sending me back an allegedly damaged power board that sold for nearly $100! It was fully tested for many hours, and I tried to fight the return, but was not able. I will fight again in appeal when I get it back, but I'm feeling sick if the buyer has actually managed to damage the working power board I sent. I also put tamper-proof stickers on to identify my product.

[tucocaps]

Re: Question about damaged boards and all the scamming bad buyers on ebay

I speak as I find be it negative or positive, and if running a buy and try panel repair service and send if back if it does not work like some guy on the internet says it should works for you good luck to you ,
so you sell an item pack it all up, take it to the post office ,then then when the buyer sends it back you have to re test the item again before having to re list it again on e bay , I would imagine all this takes a considerable amount of time ,which I cant see the buyer paying for you to do all this , yet not long a go you were criticizing me for charging a £30 labour charge saying I would not be in business very long ???????????

Once you start selling more than a few boards on ebay, it's virtually impossible to re-test. Who has the room and resources to have tv chassis of many models and sizes laying around for the next returned board to roll in? I guess power boards can be bench tested with a meter, but I'm still not quite clear on how definitive that test is, and it doesn't seem easy.

I have 2-3 sharp main boards still sitting around here. returned over a year ago by some idiots. I have no idea if they are in their original working condition, and no way to test them. I could blindly resell, but I'd hate to add to the list of return troubles already on ebay.

[flocko]

Re: Question about damaged boards and all the scamming bad buyers on ebay

There are no ways to stop as you say the clueless ones from doing damage, you can in you listing say TV repair require careful fault finding abilities and you expect buyers to be competent and ask for a engineers defect report to be sent with all returns stating the problem with the board ?I am not sure if there any different return policies on the US site. If you are told by eBay that someone has requested a return, you are always asked to work with your buyer and try to agree a solution.all ways be polite with the buyer.but you will sometimes get shafted. And yes LED drivers can get damaged by shorted wiring same with main boards and T.Cons I am sorry to say

[michael dranfield]

Re: Question about damaged boards and all the scamming bad buyers on ebay

Michael the way I sell My Refurbish board are you pay up front and I send my board, if and when you are happy, you send your faulty board to me for a refund that is sent when I receive it. so for a Samsung refurbished power board let say will cost you £75-£85 when you send your faulty board to me I refund you £20. and it goes round and around that is business. I did not say that charging £30 for labour would make you go out off business. What I said was charging £30 to supply and fit a new LED strip some thing that you said would take you 30min (super Man comes to mind)? you had told us you paid £10+post+packing and vat for the new LED strip? so not just the labour cost but the full charge out to the customer you said was £30. I would not be able to take that repair on and make a profit for that money and canot see how you can and my comment was coming from that fact

With respect while you may be old and slow I am not .why don't you watch the video I have just posted on u tube how to replace a 160 pin IC in just a few minutes ?

[flocko]

Re: Question about damaged boards and all the scamming bad buyers on ebay

Well done