VIETA VTC5000BT hangs on numberpad screen

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  • mokie
    Senior Member
    • Jan 2014
    • 61
    • spain

    #1

    VIETA VTC5000BT hangs on numberpad screen

    Hello, I have a problem with a Radio DVD for my car. The model is called VIETA VTC5000BT.
    First of all, i have to say that english is not my native language, so i'm sorry if i make some mistakes.
    Well, the problem is when i turn on the radio, the screen hangs on a numberpad as you can see in the picture below. I think that it's the bluetooth numberpad. In this state, only a few keys work, you can move the volume up and down (you can see the number of the volume going up and down on the screen), mute, band, list and source. The screen doesn't change but you can hear a beep from the internal buzzer.
    I'm going to describe what I have done already.
    There's principally two pcbs, the main board and what i'm going to call the "optical board".
    In the main board, I have checked the two D882P PNP transistors and they are good (I have desoldered and resoldered them). I have checked the KIA78R09PI 9v regulator which is good too (measuring voltages).
    In the "optical board", you can find the main processor which is a Zoran Vaddis 966, and three chips which are called S29AL016J70TFI02 (it's a CMOS 3.0 Volt-only Boot Sector Flash Memory) ,other one is a IC42S16400D-7TL (it's a 64-MBIT SDRAM) and the other one I don't have found any information about it.
    I have checked knowing the pin-out of both of the memories the Vcc pin and when i turn on the device, there's no alimentation voltage on any memory. So I though it could be some problem related to the DC-DC converters which are located at the bottom of the main board. They are two LSP3124 which have 5 volts on their outputs. When i turn on the device, one of them set to ON state (pin 5 to ground) but the other one is set to OFF (5 volts on pin 5) so the "optical board" aren't not receiving alimentation. I have connected the pin 5 to ground in order to give power to the optical board and I can see the laser of the cd, but anything more.
    The courious thing is that if i disconect the optical board from the main board (two flexs), the device do the same. Even i have desoldered the bluetooth board from the main board and the device do the same!!!
    Any ideas? Sorry for the long story.
    The problem is very weird, actually i dont know if it could be a "software problem"?.
    Attached Files
  • tom66
    EVs Rule
    • Apr 2011
    • 32560
    • UK

    #2
    Re: VIETA VTC5000BT hangs on numberpad screen

    Is there a button on the main keypad that, in normal operation, would bring up that menu? If so, it could be stuck down (in the case of a capacitive sensor like what it appears to use, it could be dust or dirt on the PCB.
    Please do not PM me with questions! Questions via PM will not be answered. Post on the forums instead!
    For service manual, schematic, boardview (board view), datasheet, cad - use our search.

    Comment

    • mokie
      Senior Member
      • Jan 2014
      • 61
      • spain

      #3
      Re: VIETA VTC5000BT hangs on numberpad screen

      I think that there isn't any button that brings up that menu but i will try to clean the buttons from the front panel which actually are tactile.

      Comment

      • mokie
        Senior Member
        • Jan 2014
        • 61
        • spain

        #4
        Re: VIETA VTC5000BT hangs on numberpad screen

        I think now the problem could be some flash memories which are located in the front panel. How can i reset them using the reset pin?

        Comment

        • mokie
          Senior Member
          • Jan 2014
          • 61
          • spain

          #5
          Re: VIETA VTC5000BT hangs on numberpad screen

          Can anyone help me please?

          Comment

          • tom66
            EVs Rule
            • Apr 2011
            • 32560
            • UK

            #6
            Re: VIETA VTC5000BT hangs on numberpad screen

            There's no simple way to reset flash memory without a programmer.
            Please do not PM me with questions! Questions via PM will not be answered. Post on the forums instead!
            For service manual, schematic, boardview (board view), datasheet, cad - use our search.

            Comment

            • mokie
              Senior Member
              • Jan 2014
              • 61
              • spain

              #7
              Re: VIETA VTC5000BT hangs on numberpad screen

              Do you guys think could be a flash memory problem? Where can I find software for this type of devices?
              Last edited by mokie; 01-22-2014, 07:43 AM.

              Comment

              • mokie
                Senior Member
                • Jan 2014
                • 61
                • spain

                #8
                Re: VIETA VTC5000BT hangs on numberpad screen

                I have reset also the eeprom memory and there's no succeed

                Comment

                • mokie
                  Senior Member
                  • Jan 2014
                  • 61
                  • spain

                  #9
                  Re: VIETA VTC5000BT hangs on numberpad screen

                  anyone helps?

                  Comment

                  • tom66
                    EVs Rule
                    • Apr 2011
                    • 32560
                    • UK

                    #10
                    Re: VIETA VTC5000BT hangs on numberpad screen

                    I would expect only the manufacturer has the software and that they'd be unlikely to give it to you.
                    Sure it's not something like the "DIAL" button sensing presses when nothing is there?
                    Please do not PM me with questions! Questions via PM will not be answered. Post on the forums instead!
                    For service manual, schematic, boardview (board view), datasheet, cad - use our search.

                    Comment

                    • mokie
                      Senior Member
                      • Jan 2014
                      • 61
                      • spain

                      #11
                      Re: VIETA VTC5000BT hangs on numberpad screen

                      the buttons are tactile. How can I check these buttons?

                      Comment

                      • mokie
                        Senior Member
                        • Jan 2014
                        • 61
                        • spain

                        #12
                        Re: VIETA VTC5000BT hangs on numberpad screen

                        Here are the buttons
                        Attached Files

                        Comment

                        • tom66
                          EVs Rule
                          • Apr 2011
                          • 32560
                          • UK

                          #13
                          Re: VIETA VTC5000BT hangs on numberpad screen

                          Well first, I'd see what happens if the whole assembly is unplugged.

                          Then if that doesn't bring up numpad screen (obviously you won't be able to control much), I would try cleaning the board with 90% isopropanyl alcohol and a toothbrush.
                          Please do not PM me with questions! Questions via PM will not be answered. Post on the forums instead!
                          For service manual, schematic, boardview (board view), datasheet, cad - use our search.

                          Comment

                          • mokie
                            Senior Member
                            • Jan 2014
                            • 61
                            • spain

                            #14
                            Re: VIETA VTC5000BT hangs on numberpad screen

                            Thanks for your response. I have tested it with the assembly unplugged and the result is the same, even I'm trying with the remote control but the result is the same.

                            Comment

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