Sony XBR-49X800G networking issues

[diif]

I believe only the wirlesss/bt is a card. The LAN looks to connect directly to the processor. LAN and WLAN being the same speeds support this. The wireless card is ac, far faster than 70Mbps.

[nomoresonys]

Aloha. First post here, hope I can find someone to assist me.

I have a Sony XBR49X800G with streaming issues. The issue mostly occurs watching sporting events (basketball and football). The picture will sometimes get pixelated, sometimes freeze for a few seconds while the audio continues, sometimes it's jerky. In other words, you get a headache watching the TV.

My ISP provides 500 Mb service and I have verified that I have at least 500 Mb on ethernet, and something over 300Mb on WiFi. I installed Analiti on the TV (it's an Android TV) and I get ~ 70 Mb on both WiFi and Ethernet connections. I'm assuming this indicates an issue with the networking card. Looking for replacement parts I did find some network cards / modules supposedly for this TV. So, I'd like to try replacing this module. But, I cannot find a service manual for this TV. Can anyone point me to a service manual? Or, would you be willing to walk me through the process here on the forum? I fix computers so I'm familiar with proper procedures, but have no idea how to take this thing apart.

Mahalo, Harry Z

If you are getting this issue ONLY on live broadcasts, it's possibly just a little glitch on the broadcasters side and might not be a problem with anything else.

[kasfamily]

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