Sony KDL40/37/32-P5600 or KDLxxS5600 SSB board

[jbfr_54]

Hi,
I have a Sony set KDL40-P5600 that is failing at power on. The relay is clicking every 30 seconds or so while the green light goes on and off at the same speed.
The TV never powers-up, remote control does not operate, set is dead.

All power lines are OK, a replacement SSB board makes the TV work.

The problem seems to be known and is the result of a bad or faulty firmware update delivered by the TV signal (terresterial digital TV).

According to different forums, the firmware is to be reloaded in the SSB but only Sony agreed service stations can make it. The failing board should be sent to the service station and returned when reloaded. Unfortunately, it's a costly process (150 to 250 or more $) which is quite expensive for a problem due to a faulty process.
Does anyone as experienced this failure and knows a procédure to recover ?
Thanks for your support.
Jean

[randtek]

Re: Sony KDL40/37/32-P5600 or KDLxxS5600 SSB board

I would be interested to see where you found this information, as TVs (Sony included) receive firmware updates through a network (internet) connection, or by memory card or USB drive, not through the terrestrial TV signal.

Have you contacted Sony about it? I know from personal experience that Sony supports and encourages customers to do their own firmware updates. I believe they may even send you a memory card with the upgrade files you need if you request it from them, assuming your problem really is just a firmware issue.

[jbfr_54]

Re: Sony KDL40/37/32-P5600 or KDLxxS5600 SSB board

As I am in France, this way to distribute firmware updates (through the Digital Terrestorial Network)is very common and on our TV sets, the MENU allows frequently to enable or disable this possibility. Generally, when this option is ON, the TV set powers on by itself (without sound and backlight) around 5 o'clock in the morning to receive updates if any. In the Philips sets, a 5 mn pre-standby delay occurs when shutting down the set (no sound no backlight) to allow firmware update dowload to complete if necessary.
I suppose you are in a country where this update process does not exists.

Back to my problem, as th eTV set is 4 years old, Sony does provide support on a fee basis to exchange the board for around 200 Euros which is a lot too much for reloading the EPROM. This is why I winder if anybody faced this problem and solved it.
Thanks for your interest in this post. Regards.