Samsung Hlp5063w problems

[rubicondsrv]

I sold an HLP5063 a few weeks back after replacing the lamp.

customer called today, and said it turns on then flashes the timer lamp and shuts off, and if cycled on and off 3 times all three lights on the front flash.

customer also says by unplugging and repluging the tv it somtimes will come on for awhile.

I have the service manual, but it dosent describe anything like this issue, I will be going to the customer tommorow, and would like to have an idea of what to check.

[rubicondsrv]

Re: Samsung Hlp5063w problems

went and looked at the unit, the timer light donent flash, the lamp light flashes like the unit is starting, then it resets 3 times and flashes all three lamps.

power supply was deleviring cprrect voltage to balaast, but balast wasnt powering the lamp, also color wheel wasnt spinning up.

when I was probing the balast board the color wheel spun up.

Is this a color wheel problem or is it a ballast problem?

[mbates14]

Re: Samsung Hlp5063w problems

color wheel. KNOWN issue.

[rubicondsrv]

Re: Samsung Hlp5063w problems

thanks

[rubicondsrv]

Re: Samsung Hlp5063w problems

ok, replaced color wheel, it was working and customer was happy.

then got call from customer saying it worked for a few days, now takes 30 minutes of unplugging and replugging to get it to come on and he demands his money back.

I told him to sell the tv on cragslist and I will refund him the difference (i dont want it back not knowing what he has done to it), but I am stumped as to how this problem occurred when it was working when i left.

best I can figure is dirty power, or a defective customer...

[PlainBill]

Re: Samsung Hlp5063w problems

ok, replaced color wheel, it was working and customer was happy.

then got call from customer saying it worked for a few days, now takes 30 minutes of unplugging and replugging to get it to come on and he demands his money back.

I told him to sell the tv on cragslist and I will refund him the difference (i dont want it back not knowing what he has done to it), but I am stumped as to how this problem occurred when it was working when i left.

best I can figure is dirty power, or a defective customer...

This sounds like a case of 'You touched my TV and now it's not working, so it's your fault'.

PlainBill