HP Officejet Pro 8620 Printer (Doesn’t print due to “failed or missing print head”)

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  • L3git
    Member
    • Jan 2022
    • 22
    • USA
    #1

    HP Officejet Pro 8620 Printer (Doesn’t print due to “failed or missing print head”)

    Hi all, first I'd like to say thank you for taking the time out of your day to help me. So I have this HP Officejet Pro 8620 Printer that doesn't want to print at all. Once I turned the printer on I'm given this message “the print head appears to be missing, not detected, or incorrectly installed. Error Code: 0xc19a0013.” I was wondering if it's still worth repairing and if so what can I do to fix it? I've attached pictures of the message and the printer itself. Thank you again!
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    • diif
      Badcaps Legend
      • Feb 2014
      • 6978
      • England
      #2
      Re: HP Officejet Pro 8620 Printer (Doesn't print due to “failed or missing print head

      Have you tried the steps here ?
      https://support.hp.com/us-en/product...ment/c04100778

        Comment

        • petehall347
          Badcaps Legend
          • Jan 2015
          • 4422
          • United Kingdom
          #3
          Re: HP Officejet Pro 8620 Printer (Doesn't print due to “failed or missing print head

          instructions that dont require cookies .. https://www.printerfixes.com/how-to-...de-0xc19a0013/

            Comment

            • CapLeaker
              Leaking Member
              • Dec 2014
              • 7975
              • Canada
              #4
              Re: HP Officejet Pro 8620 Printer (Doesn't print due to “failed or missing print head

              You have to take the print head off, disassemble, clean, maybe even resolder a couple of things. This is a very well known issue with these and many YouTube videos about it.

                Comment

                • shovenose
                  Send Doge Memes
                  • Aug 2010
                  • 6575
                  • USA
                  #5
                  Re: HP Officejet Pro 8620 Printer (Doesn't print due to “failed or missing print head

                  I had this problem and went through four print heads til I found one that worked but it would stop working after a while. Toss the printer.

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