HP officeJet 8012e ... A printer update will be installed to fix this problem

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  • Artefil
    New Member
    • Sep 2023
    • 3
    • France
    #1

    HP officeJet 8012e ... A printer update will be installed to fix this problem

    Hi,
    One of the partner I'm mostly working with, brought his Officejet 8012e, facing a problem I'm failing finding a solution.
    On the Officejet 8012e, there's only one USB connector on the back, for connecting the printer to a computer.
    The screen displays the following message :
    "a problem has occured with one of the printer's critical system files. A printer update will be installed to fix this problem"
    But even if the printer is connected through wifi to the network, nothings happen, and the printer stays idle for days.

    Have you ever faced this problem, how do you solved it (except sending back to HP, because the printer is no more under warranty), is there a solution using the back USB connector forcing an update to be pushed into the printer ? Any solution or beginning will be great.

    Artefil.
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