How to solve this IP of the lpatop is detected?

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  • kalilinux25
    Badcaps Legend
    • Mar 2018
    • 2084
    • ZAMBOANGA SIBUGAY

    #1

    How to solve this IP of the lpatop is detected?



    I have a customer and he have a problem
    Firstime encounter this type of problem
  • petehall347
    Badcaps Legend
    • Jan 2015
    • 4426
    • United Kingdom

    #2
    Re: How to solve this IP of the lpatop is detected?

    post a bigger image so we can see it

    Comment

    • SMDFlea
      Super Moderator
      • Jan 2018
      • 20655
      • UK

      #3
      Re: How to solve this IP of the lpatop is detected?

      looks like computrace or something ? ,can`t see the image is too small
      All donations to badcaps are welcome, click on this link to donate. Thanks to all supporters

      Comment

      • kalilinux25
        Badcaps Legend
        • Mar 2018
        • 2084
        • ZAMBOANGA SIBUGAY

        #4
        Re: How to solve this IP of the lpatop is detected?

        Originally posted by SMDFlea
        looks like computrace or something ? ,can`t see the image is too small

        Comment

        • kalilinux25
          Badcaps Legend
          • Mar 2018
          • 2084
          • ZAMBOANGA SIBUGAY

          #5
          Re: How to solve this IP of the lpatop is detected?

          Originally posted by petehall347
          post a bigger image so we can see it

          Comment

          • SMDFlea
            Super Moderator
            • Jan 2018
            • 20655
            • UK

            #6
            Re: How to solve this IP of the lpatop is detected?

            It could be a fake scam message. Does this message happen at boot ? ,can you get into the bios,does the message only pop up when using the browser .
            All donations to badcaps are welcome, click on this link to donate. Thanks to all supporters

            Comment

            • petehall347
              Badcaps Legend
              • Jan 2015
              • 4426
              • United Kingdom

              #7
              Re: How to solve this IP of the lpatop is detected?

              its a scam . i tried searching the number but couldn't find a fix . am thinking hdd will need totally wiping and bios / firmware will have to be flashed ...
              will it run live linux from usb or dvd ?

              Comment

              • stj
                Great Sage 齊天大聖
                • Dec 2009
                • 30979
                • Albion

                #8
                Re: How to solve this IP of the lpatop is detected?

                it's a scam,
                as someone who has extracted and looked at the rootkit known as "computrace" i can tell you it does not post messages to the user.

                if it's in the bios - you will need a utility to examine UEFI modules/apps

                Comment

                • kalilinux25
                  Badcaps Legend
                  • Mar 2018
                  • 2084
                  • ZAMBOANGA SIBUGAY

                  #9
                  Re: How to solve this IP of the lpatop is detected?

                  Originally posted by stj
                  it's a scam,
                  as someone who has extracted and looked at the rootkit known as "computrace" i can tell you it does not post messages to the user.

                  if it's in the bios - you will need a utility to examine UEFI modules/apps
                  i tried reformat the drive but alwasy same and I aready r=trried changing the drive, can I try bios flash??

                  Comment

                  • ogre4273
                    Senior Member
                    • Mar 2022
                    • 57
                    • N/A

                    #10
                    Re: How to solve this IP of the lpatop is detected?

                    I also have the exact same message. However, it has DeviceFreeze-4309 on top-left corner. How to fix it? the laptop BIOS is already unlocked. Is it because of Absolute Persistence Module (computrace) on BIOS? Or really is a scam message?

                    Comment

                    • ogre4273
                      Senior Member
                      • Mar 2022
                      • 57
                      • N/A

                      #11
                      HP Elitebook 840 G6

                      (840 G6 model) Is this a virus malware? How can I remove this? I searched for the number on Google and it shows that it is not legit (probably a virus). I just bought this laptop last week, and everytime I connect it to the internet, this error pops up. Another thing that I found is Computrace or Absolute Persistence Module but I'm not sure what the problem is. The BIOS was unlocked yesterday, but the problem still persist.
                      Attached Files
                      Last edited by SMDFlea; 03-11-2022, 02:01 AM. Reason: 840 G6

                      Comment

                      • kalilinux25
                        Badcaps Legend
                        • Mar 2018
                        • 2084
                        • ZAMBOANGA SIBUGAY

                        #12
                        Re: HP Elitebook 840 G6

                        Originally posted by ogre4273
                        (840 G6 model) Is this a virus malware? How can I remove this? I searched for the number on Google and it shows that it is not legit (probably a virus). I just bought this laptop last week, and everytime I connect it to the internet, this error pops up. Another thing that I found is Computrace or Absolute Persistence Module but I'm not sure what the problem is. The BIOS was unlocked yesterday, but the problem still persist.
                        idindt try to flash the EC CHIP

                        Comment

                        • ogre4273
                          Senior Member
                          • Mar 2022
                          • 57
                          • N/A

                          #13
                          Re: HP Elitebook 840 G6

                          Originally posted by kalilinux25
                          idindt try to flash the EC CHIP
                          How did you fix it?

                          Comment

                          • echo26
                            Member
                            • Mar 2022
                            • 47
                            • Philippines, Asia, Earth, SolarSystem, Milkyway Galaxy

                            #14
                            Re: How to solve this IP of the lpatop is detected?

                            I have only seen this kind of message related to computrace, but if that thing still exist after bios reflash and a whole wipe. that could be either a genuine computrace, or a scam. Once activated, the computrace bios element is designed to be un-disableable with bios reflash or user interaction. Comptruce should be visible in the bios when it is equiped with computrace in some sense, other than that I gues it would not be computrace. rpc will be active in the process or services at the same time .

                            Comment

                            • ogre4273
                              Senior Member
                              • Mar 2022
                              • 57
                              • N/A

                              #15
                              Re: How to solve this IP of the lpatop is detected?

                              Originally posted by echo26
                              I have only seen this kind of message related to computrace, but if that thing still exist after bios reflash and a whole wipe. that could be either a genuine computrace, or a scam. Once activated, the computrace bios element is designed to be un-disableable with bios reflash or user interaction. Comptruce should be visible in the bios when it is equiped with computrace in some sense, other than that I gues it would not be computrace. rpc will be active in the process or services at the same time .
                              Yes Absolute Persistence is set to Active and rpcnetp is running on services. I guess my problem was really computrace but I bypassed the message prompt (devicefreeze) by blocking some adresses in the hosts file but I think its only temporary. Is it possible to disable it?

                              Comment

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