How to solve this IP of the lpatop is detected?

[kalilinux25]

I have a customer and he have a problem
Firstime encounter this type of problem

[petehall347]

Re: How to solve this IP of the lpatop is detected?

post a bigger image so we can see it

[SMDFlea]

Re: How to solve this IP of the lpatop is detected?

looks like computrace or something ? ,can`t see the image is too small

[kalilinux25]

Re: How to solve this IP of the lpatop is detected?

looks like computrace or something ? ,can`t see the image is too small

[kalilinux25]

Re: How to solve this IP of the lpatop is detected?

post a bigger image so we can see it

[SMDFlea]

Re: How to solve this IP of the lpatop is detected?

It could be a fake scam message. Does this message happen at boot ? ,can you get into the bios,does the message only pop up when using the browser .

[petehall347]

Re: How to solve this IP of the lpatop is detected?

its a scam . i tried searching the number but couldn't find a fix . am thinking hdd will need totally wiping and bios / firmware will have to be flashed ...
will it run live linux from usb or dvd ?

[stj]

Re: How to solve this IP of the lpatop is detected?

it's a scam,
as someone who has extracted and looked at the rootkit known as "computrace" i can tell you it does not post messages to the user.

if it's in the bios - you will need a utility to examine UEFI modules/apps

[kalilinux25]

Re: How to solve this IP of the lpatop is detected?

it's a scam,
as someone who has extracted and looked at the rootkit known as "computrace" i can tell you it does not post messages to the user.

if it's in the bios - you will need a utility to examine UEFI modules/apps

i tried reformat the drive but alwasy same and I aready r=trried changing the drive, can I try bios flash??

[ogre4273]

Re: How to solve this IP of the lpatop is detected?

I also have the exact same message. However, it has DeviceFreeze-4309 on top-left corner. How to fix it? the laptop BIOS is already unlocked. Is it because of Absolute Persistence Module (computrace) on BIOS? Or really is a scam message?

[ogre4273]

HP Elitebook 840 G6

(840 G6 model) Is this a virus malware? How can I remove this? I searched for the number on Google and it shows that it is not legit (probably a virus). I just bought this laptop last week, and everytime I connect it to the internet, this error pops up. Another thing that I found is Computrace or Absolute Persistence Module but I'm not sure what the problem is. The BIOS was unlocked yesterday, but the problem still persist.

[kalilinux25]

Re: HP Elitebook 840 G6

(840 G6 model) Is this a virus malware? How can I remove this? I searched for the number on Google and it shows that it is not legit (probably a virus). I just bought this laptop last week, and everytime I connect it to the internet, this error pops up. Another thing that I found is Computrace or Absolute Persistence Module but I'm not sure what the problem is. The BIOS was unlocked yesterday, but the problem still persist.

idindt try to flash the EC CHIP

[ogre4273]

Re: HP Elitebook 840 G6

idindt try to flash the EC CHIP

How did you fix it?

[echo26]

Re: How to solve this IP of the lpatop is detected?

I have only seen this kind of message related to computrace, but if that thing still exist after bios reflash and a whole wipe. that could be either a genuine computrace, or a scam. Once activated, the computrace bios element is designed to be un-disableable with bios reflash or user interaction. Comptruce should be visible in the bios when it is equiped with computrace in some sense, other than that I gues it would not be computrace. rpc will be active in the process or services at the same time .

[ogre4273]

Re: How to solve this IP of the lpatop is detected?

I have only seen this kind of message related to computrace, but if that thing still exist after bios reflash and a whole wipe. that could be either a genuine computrace, or a scam. Once activated, the computrace bios element is designed to be un-disableable with bios reflash or user interaction. Comptruce should be visible in the bios when it is equiped with computrace in some sense, other than that I gues it would not be computrace. rpc will be active in the process or services at the same time .

Yes Absolute Persistence is set to Active and rpcnetp is running on services. I guess my problem was really computrace but I bypassed the message prompt (devicefreeze) by blocking some adresses in the hosts file but I think its only temporary. Is it possible to disable it?