Touch issue on Surface 3 1645 model

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  • JG2018
    Member
    • Jun 2018
    • 38
    • Belgium
    #1

    Touch issue on Surface 3 1645 model

    Hi all,

    Replaced the screen of a 1645 Surface 3. With the new screen installed, touch of screen seems to work as when i touch it i can see the little point following the finger movements but once i want to select a folder or change it place, the touch doesn't seem to do its job.

    Have exact same issue on 2 different same model tablet. It the screen defective or do i need to calibrate it?

    Do you already faced this weird issue?

    Not used to Surface repairs.

    Thanks for your help.
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    • KvnTM
      Badcaps Veteran
      • May 2018
      • 434
      • Germany
      #2
      Re: Touch issue on Surface 3 1645 model

      Originally posted by JG2018
      Hi all,

      Replaced the screen of a 1645 Surface 3. With the new screen installed, touch of screen seems to work as when i touch it i can see the little point following the finger movements but once i want to select a folder or change it place, the touch doesn't seem to do its job.

      Have exact same issue on 2 different same model tablet. It the screen defective or do i need to calibrate it?

      Do you already faced this weird issue?

      Not used to Surface repairs.

      Thanks for your help.
      Run the Surface Diagnostic tool first:
      https://aka.ms/surfacerepair

      This contains a touch screen test. Maybe it's just a driver/configuration issue.
      Was the old screen cracked and did you get a oem replacement?

        Comment

        • JG2018
          Member
          • Jun 2018
          • 38
          • Belgium
          #3
          Re: Touch issue on Surface 3 1645 model

          Originally posted by KvnTM
          Run the Surface Diagnostic tool first:
          https://aka.ms/surfacerepair

          This contains a touch screen test. Maybe it's just a driver/configuration issue.
          Was the old screen cracked and did you get a oem replacement?
          Hi thanks for your input.

          Ok will run it and let you know.

          Yes old screen was simply broken got a part from confirmed supplier but our tablet is model 1645 and he send 1657 but it seems to be perfectly compatible screens, no?

            Comment

            • KvnTM
              Badcaps Veteran
              • May 2018
              • 434
              • Germany
              #4
              Re: Touch issue on Surface 3 1645 model

              Originally posted by JG2018
              Hi thanks for your input.

              Ok will run it and let you know.

              Yes old screen was simply broken got a part from confirmed supplier but our tablet is model 1645 and he send 1657 but it seems to be perfectly compatible screens, no?
              Screens are identical between these models. Run the test and let us know

                Comment

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