microsoft surface pro 5 touch screen not working

[Gabriel Lucas]

Hello everyone, I bought a Microsoft Surface Pro 5 and the touch doesn't work. According to what the previous owner said, the screen stopped working after an update. The screen has no physical damage, and the touch works for 1 second when it turns on and then stops working. I've tried updating the drivers, formatting, and returning to factory defaults, but nothing worked. Can you help me?

[MicroSMD Lab]

I have a surface pro 4 with possibly the same issue. After doing some research, i was directed to installing n-trig drivers but I never got around to doing it. I hope this is helpful.