Hp 15 1215-tx two usb port not working

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  • Romulo
    Badcaps Veteran
    • Nov 2016
    • 484
    • Philippines

    #1

    Hp 15 1215-tx two usb port not working

    Hi everyone please help me about my problem on laptop two usb port 2.0 not wrking I already tried all the fix install latest driver reformat and update bios still the same issue two usb port not working anybody please help thanks in advance
  • petehall347
    Badcaps Legend
    • Jan 2015
    • 4422
    • United Kingdom

    #2
    Re: Hp 15 1215-tx two usb port not working

    do they have power ?

    Comment

    • Romulo
      Badcaps Veteran
      • Nov 2016
      • 484
      • Philippines

      #3
      Re: Hp 15 1215-tx two usb port not working

      Yes laptop is fine only problem is two usb port not workinh

      Comment

      • diif
        Badcaps Legend
        • Feb 2014
        • 6978
        • England

        #4
        Re: Hp 15 1215-tx two usb port not working

        He is asking if the USB sockets have power.
        Do they show up in device manager ?

        Comment

        • petehall347
          Badcaps Legend
          • Jan 2015
          • 4422
          • United Kingdom

          #5
          Re: Hp 15 1215-tx two usb port not working

          see if they will charge a mobile phone . if so if it doesn't recognise the phone you need to look in device manager to see if there is a problem showing up .
          saying that what operating system is it running ?
          if it wont charge the phone the 5v supply is missing and you need to find out why .

          Comment

          • Romulo
            Badcaps Veteran
            • Nov 2016
            • 484
            • Philippines

            #6
            Re: Hp 15 1215-tx two usb port not working

            two usb port no power and 5volts is missing

            Comment

            • subroto
              Badcaps Veteran
              • Oct 2015
              • 230
              • Bangladesh

              #7
              Re: Hp 15 1215-tx two usb port not working

              Then at first confirm the usb_vcc_en signal is 3.3v or not. If it's 3.3v then replace usb voltage driver ic.

              Comment

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