Hp 15 1215-tx two usb port not working

[Romulo]

Hi everyone please help me about my problem on laptop two usb port 2.0 not wrking I already tried all the fix install latest driver reformat and update bios still the same issue two usb port not working anybody please help thanks in advance

[petehall347]

Re: Hp 15 1215-tx two usb port not working

do they have power ?

[Romulo]

Re: Hp 15 1215-tx two usb port not working

Yes laptop is fine only problem is two usb port not workinh

[diif]

Re: Hp 15 1215-tx two usb port not working

He is asking if the USB sockets have power.
Do they show up in device manager ?

[petehall347]

Re: Hp 15 1215-tx two usb port not working

see if they will charge a mobile phone . if so if it doesn't recognise the phone you need to look in device manager to see if there is a problem showing up .
saying that what operating system is it running ?
if it wont charge the phone the 5v supply is missing and you need to find out why .

[Romulo]

Re: Hp 15 1215-tx two usb port not working

two usb port no power and 5volts is missing

[subroto]

Re: Hp 15 1215-tx two usb port not working

Then at first confirm the usb_vcc_en signal is 3.3v or not. If it's 3.3v then replace usb voltage driver ic.