A friend was doing a Windows Update with his Acer Aspire 5517 thinking he had the power supply connected. It was not. The battery died during the updates, and the computer will not boot. The power light comes on and, if you hold the button for 5 seconds, the computer will turn off.
I've tried everything I know to try:
Based on the extensive Internet research I've done, it seems that the BIOS might be scrambled. One Acer employee commented that a lot of these computers were returned for that problem. I followed his recommended procedure to the letter.
When I try to run the Crisis Disk with the USB stick, the orange light flashes, as the instructions say it should, but the computer never reads the USB stick. I've carefully prepared the stick according to the instructions. It is formatted FAT32, and it is prepared by the Crisis program.
Everything is pointing to a hardware failure, but it would be very strange for a hardware failure to occur at the exact time that the computer shutdown because of dying battery.
Any thoughts on what to try next?
I've tried everything I know to try:
- Remove the battery for six hours.
- Hold the power button for several minutes with no battery or power.
- Try to run the Crisis Disk with a USB stick.
- Try to run the Crisis Disk with a USB floppy.
Based on the extensive Internet research I've done, it seems that the BIOS might be scrambled. One Acer employee commented that a lot of these computers were returned for that problem. I followed his recommended procedure to the letter.
When I try to run the Crisis Disk with the USB stick, the orange light flashes, as the instructions say it should, but the computer never reads the USB stick. I've carefully prepared the stick according to the instructions. It is formatted FAT32, and it is prepared by the Crisis program.
Everything is pointing to a hardware failure, but it would be very strange for a hardware failure to occur at the exact time that the computer shutdown because of dying battery.
Any thoughts on what to try next?
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