Asus Strix-G15-G513RM fans don't work

[b-slayer]

Hi everyone,

I have an Asus Strix-G15-G513RM, who starts normally, but as the fans don't work, it stops and is really really hot,
The Bios was the latest one, (327), but I managed to downgrade it to version 325 to see if it changed something,
(as I read somewhere that a corrupted bios can explane my problem), but nothing, it just went full blow during the downgrade,
(so now, i can say that the fans are fonctionnal), but as it restarted, the fans won't turn at all again.

ah, and in the Bios, even when the temperature is really hot, the fan are a 0 rpm, and I don't see anywhere a way to force
the fans.

maybe someone here can help me ?

thanks in advance

[mon2]

If the fan and the temp sensor are working, to me sounds like a software issue. Contact Asus for specific bios versions for your unit to enable the fan use. Continue to update this thread for future readers. There are many public posts on this topic which appear to be resolved with a proper bios.