VeloCloud Edge 520 Problem - Unable to boot

[shovenose]

I have a VeloCloud Edge 510 that worked perfectly. I was able to install PfSense on simply by plugging into the console port and installing PfSense from a USB flash drive.

Now I got an Edge 520 and I'm having a problem. I get this on the console output and it just keeps doing this:

https://pastebin.com/Q0mNCLQC

Any ideas?

[stj]

Re: VeloCloud Edge 520 Problem - Unable to boot

strange.
one thing i did notice,
replace the battery and set the clock.
you cant be running a unix-based o.s. with the clock saying it's 2018.
the journal entry will be newer and the filesystem will panic and stop.

[shovenose]

Re: VeloCloud Edge 520 Problem - Unable to boot

strange.
one thing i did notice,
replace the battery and set the clock.
you cant be running a unix-based o.s. with the clock saying it's 2018.
the journal entry will be newer and the filesystem will panic and stop.

Huh, very very interesting. I didn't even notice that. Than kyou.

But I tested the battery and it's not completely dead, 2.8V. If we have any CR2032s at work that haven't been stolen i'll get a replacement anyway. How on earth would I set the clock though, hmmm...

[shovenose]

Re: VeloCloud Edge 520 Problem - Unable to boot

strange.
one thing i did notice,
replace the battery and set the clock.
you cant be running a unix-based o.s. with the clock saying it's 2018.
the journal entry will be newer and the filesystem will panic and stop.

Wow, I found part of the problem. I switched from PuTTy to Tera Term and it's going a lot further. I can get into the Pfsense installer. But it eventually crashes before I can finish.

Edit: I thought maybe it was a power issue. I was using a 12V 3.33A power supply from an Edge 510 even though the 520 asks for a 12V/5A power supply as per the label. However I connected it to a 500W ATX PSU and it's not any better.

[stj]

Re: VeloCloud Edge 520 Problem - Unable to boot

terminal making a difference is strange.
is it passive or can you enter commands?
"date" or "time" for example?

[shovenose]

Re: VeloCloud Edge 520 Problem - Unable to boot

terminal making a difference is strange.
is it passive or can you enter commands?
"date" or "time" for example?

i can interact with it... f12 for boot menu, pfsense installer, etc.

[shovenose]

Re: VeloCloud Edge 520 Problem - Unable to boot

terminal making a difference is strange.
is it passive or can you enter commands?
"date" or "time" for example?

OK, I have an Edge 510 and two Edge 520s, all of them crash. One of them I managed to get pfSense to install but after getting to the web UI it crashes after a couple minutes. That's the Edge 510. Both the 520s don't even make it all the way through the installer.

I'm pretty sure it's not a heat issue. I replaced the thermal pads on the 510 and one of the 520s and then went a step further and added a fan on the same 520. The other 520 I have never even opened up.

I don't understand what's wrong.

[stj]

Re: VeloCloud Edge 520 Problem - Unable to boot

bad power?

[shovenose]

Re: VeloCloud Edge 520 Problem - Unable to boot

bad power?

Negative. I've tried four different power sources.

[stj]

Re: VeloCloud Edge 520 Problem - Unable to boot

bad power on them - from shit caps?
got any pics of these ?

[shovenose]

Re: VeloCloud Edge 520 Problem - Unable to boot

bad power on them - from shit caps?
got any pics of these ?

Sure, I'll post when I get home

[shovenose]

Re: VeloCloud Edge 520 Problem - Unable to boot

bad power on them - from shit caps?
got any pics of these ?

This is one of the 520s. I even added a fan haha.

[stj]

Re: VeloCloud Edge 520 Problem - Unable to boot

not much to see is there!
i wonder what that big cap does!

[shovenose]

Re: VeloCloud Edge 520 Problem - Unable to boot

not much to see is there!
i wonder what that big cap does!

Yeah, I am not sure... the 510 doesn't even have the big Elite 25v 15000uF... I've attached some pics of that one.

My second 520 seemed to boot up fine with the stock firmware. When I first got it I connected to the console and let it sit for a few mins. It worked fine. Then I attempted to install pfSense. Couldn't even make it through the installer without crashing. Got far enough to erase the stock firmware tho haha. I timed it and it's always 2 minutes on both of them before it crashes/reboots. Even the one I took the heatsink off, put a different thermal pad, and taped a fan to. And on the 510 it's always 5 mins to crash/reboot. Both the first test boot of the morning after it sat all night and the second time right after that.

I'm so lost and confused.

[stj]

Re: VeloCloud Edge 520 Problem - Unable to boot

no crash logs?

[shovenose]

Re: VeloCloud Edge 520 Problem - Unable to boot

no crash logs?

not really it seems like a hard reboot and its os-independant. whether i leave it sitting on boot menu, let it boot to usb, etc.

i'm so confused why it's exactly 5 mins on the 510 and 2 mins on the 520...

[stj]

Re: VeloCloud Edge 520 Problem - Unable to boot

a hardware watchdog circuit thats not getting updated?

[shovenose]

Re: VeloCloud Edge 520 Problem - Unable to boot

a hardware watchdog circuit thats not getting updated?

That's what I'm starting to think. I have an Edge 500 on the way as well, I'm going to play with that one and see if it too has the same thing.

[shovenose]

Re: VeloCloud Edge 520 Problem - Unable to boot

a hardware watchdog circuit thats not getting updated?

OK, so I played with an Edge 500, which is a totally different setup. It's just a typical Atom mini-PC. Stuck my mini-PCIe VGA card in there and it has a real BIOS and everything. Happily installed Win10 on a 64GB mSATA SSD.

So yeah, it's gotta be a watchdog timer but without an easy way to access BIOS on the Edge 510 and 520 what do I do? I'm determined to continue working on this project until I either get mad and just screw them back together and sell them on eBay again or I get it to work haha.

[stj]

Re: VeloCloud Edge 520 Problem - Unable to boot

maybe the official o.s. has the service routine to hold the watchdog back.

do you have an install image?