Asus support...still crappy?

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  • Uranium-235
    Comrade Glimmer
    • Aug 2007
    • 5042
    • US
    #1

    Asus support...still crappy?

    I've had few asus products go south on me within warranty, but my $1000 rog laptop was not expected. I've already rmad it and its on its way back. Question, has anyone here EVER recouped shipping from asus? Cause this was $33 to ship and my further emails to them are going unanswered. Here is the thread on the asus rog forum. I do have prepaid legal who are willing to send legal letters for free, that might scare them into doing something. Of course if it comes back with the same problem I won't be sending I back for another $33, I will be getting my money back, money or blood, no other option.

    https://rog.asus.com/forum/showthrea...684#post573684
    Cap Datasheet Depot: http://www.paullinebarger.net/DS/
    ^If you have datasheets not listed PM me
    Tags: None
    • shovenose
      Send Doge Memes
      • Aug 2010
      • 6575
      • USA
      #2
      Re: Asus support...still crappy?

      Yeah Asus is shit.

        Comment

        • Topcat
          The Boss Stooge
          • Oct 2003
          • 16956
          • United States
          #3
          Re: Asus support...still crappy?

          I wouldn't buy an Asus with your money.... I had an asus dual P3 board go bad while under warranty (yea, its been that long ago)....I'd have been better off just buying a new one. Their hoops + the time it took + I had to pay the shipping.....ripped off.
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            • diif
              Badcaps Legend
              • Feb 2014
              • 6978
              • England
              #4
              Re: Asus support...still crappy?

              If you want business class warranty and support pay for it and get an HP or a Dell.

                Comment

                • shovenose
                  Send Doge Memes
                  • Aug 2010
                  • 6575
                  • USA
                  #5
                  Re: Asus support...still crappy?

                  HP? Hah, I've seen too many HP ProDesk/EliteBook/ProBook computers with failed motherboards and their consumer grade is even more shit.

                    Comment

                    • diif
                      Badcaps Legend
                      • Feb 2014
                      • 6978
                      • England
                      #6
                      Re: Asus support...still crappy?

                      Originally posted by shovenose
                      HP? Hah, I've seen too many HP ProDesk/EliteBook/ProBook computers with failed motherboards and their consumer grade is even more shit.
                      I wasn't suggesting HP as more reliable, more that if you want next day on site business support it is available. But you have to pay for it.

                        Comment

                        • goontron
                          5000!
                          • Dec 2011
                          • 4108
                          • US
                          #7
                          Re: Asus support...still crappy?

                          Even their recall support is crap *cough Cougar Point cough*
                          Things I've fixed: anything from semis to crappy Chinese $2 radios, and now an IoT Dildo....

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                            • ratdude747
                              Black Sheep
                              • Nov 2008
                              • 17136
                              • USA
                              #8
                              Re: Asus support...still crappy?

                              Yeah, thier laptops used to be well build but some of their later models have issues (shitty keyboards that are integrated in the palmrest, etc.). You won't see your $33 back. At least they didn't tell you to buy a new one.
                              sigpic

                              (Insert witty quote here)

                                Comment

                                • psychophat
                                  Fan Man
                                  • Feb 2013
                                  • 12
                                  • PH
                                  #9
                                  Re: Asus support...still crappy?

                                  Thinkpad forever, got screwed over by ASUS warranty so many times it's so depressing.

                                    Comment

                                    • Uranium-235
                                      Comrade Glimmer
                                      • Aug 2007
                                      • 5042
                                      • US
                                      #10
                                      Re: Asus support...still crappy?

                                      Yeah I just got screwed by cl-Albert on the rog forums. He suggested asking for a shipping label first.
                                      Cap Datasheet Depot: http://www.paullinebarger.net/DS/
                                      ^If you have datasheets not listed PM me

                                        Comment

                                        • Uranium-235
                                          Comrade Glimmer
                                          • Aug 2007
                                          • 5042
                                          • US
                                          #11
                                          Re: Asus support...still crappy?

                                          Yeah I didnt get my money back. I have gotten the laptop back and they took my unactivated win 10 mbr install and somehow activated it and converted it to uefi without uninstalling or wiping the games I had. All the drivers and software I had installed were still there and intact.

                                          The sheet says the did replace the motherboard, and so far no sudden sleep episodes (hm, like...computer epilepsy?)
                                          Cap Datasheet Depot: http://www.paullinebarger.net/DS/
                                          ^If you have datasheets not listed PM me

                                            Comment

                                            • diif
                                              Badcaps Legend
                                              • Feb 2014
                                              • 6978
                                              • England
                                              #12
                                              Re: Asus support...still crappy?

                                              Computer narcolepsy.

                                                Comment

                                                • Uranium-235
                                                  Comrade Glimmer
                                                  • Aug 2007
                                                  • 5042
                                                  • US
                                                  #13
                                                  Re: Asus support...still crappy?

                                                  Aah I knew it was one of those
                                                  Cap Datasheet Depot: http://www.paullinebarger.net/DS/
                                                  ^If you have datasheets not listed PM me

                                                    Comment

                                                    • RJARRRPCGP
                                                      Badcaps Legend
                                                      • Jul 2004
                                                      • 6304
                                                      • USA
                                                      #14
                                                      Re: Asus support...still crappy?

                                                      Originally posted by Uranium-235
                                                      Yeah I just got screwed by cl-Albert on the rog forums.
                                                      I gotten word that it's not typical for an ROG'er to get screwed like plain Jane Asus users do...

                                                      I at least gotten word that ROG treats their customers well...
                                                      Last edited by RJARRRPCGP; 03-16-2016, 05:22 PM.
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