Hi,
One of the partner I'm mostly working with, brought his Officejet 8012e, facing a problem I'm failing finding a solution.
On the Officejet 8012e, there's only one USB connector on the back, for connecting the printer to a computer.
The screen displays the following message :
"a problem has occured with one of the printer's critical system files. A printer update will be installed to fix this problem"
But even if the printer is connected through wifi to the network, nothings happen, and the printer stays idle for days.
Have you ever...